Customer Relationship Management in Banking with a case on HSBC A Project Report presented to Dr. Shweta Dixit Faculty Member Narsee Monjee Institute of Management Studies Mumbai on March 21‚ 2007 in Partial fulfillment of the academic requirements for the Part Time MBA Programme by Mr. Kapil Bhatia (03) Preface The service industry has always been of vital component of all economies. It has become more so these days. From
Premium Customer relationship management Bank Customer service
Table of content Introduction……………………………………………………………………3 American International Bank background………………………………3 Analysis AIB of the issues……………………………………………………3 - No sound integrated information technology system……………………………………3 - No communication tools between branches ……………………………………………4 Recommendation for AIB……………………………………………………4 Upgrading information technology system………………………………………4 -Database management system…………………………………………………………4 -Vendor technology product solutions for AIB- Database Management
Premium Customer relationship management Customer service Database management system
Green Banking means promoting environmental-friendly practices and reducing carbon footprint from the banking activities. It is also called ethical or sustainable banking. For banking professionals green banking involves the vision of sustainability‚ ethical lending‚ conservation and energy efficiency. A green bank is controlled by same authorities as what a conventional bank does‚ but it holds some distinctive characteristics over conventional banking practices. In conventional banking practices
Premium Bank Environmentalism
------------------------------------------------- Online banking From Wikipedia‚ the free encyclopedia Online banking (or Internet banking or E-banking) allows customers of a financial institution to conduct financial transactions on a secure website operated by the institution‚ which can be aretail or virtual bank‚ credit union or building society. To access a financial institution ’s online banking facility‚ a customer having personal Internet access must register with the institution for the
Free Transport Layer Security
Running Head: MENTON BANK Menton Bank Step 1 Menton Bank had historically focused on corporate businesses‚ an its share of the retail consumer banking business ha declined in the face of a aggressive competition from other financial institutions. Menton Bank’s new focus is on customer service‚ trying developing a stronger consumer orientation at the retail level. The goal is to seize the initiative in marketing the ever increasing array of financial services now available to retail customers
Premium Marketing Strategic management Management
The Evolution Of Banking by Andrew Beattie (Contact Author | Biography) With the exception of the extremely wealthy‚ very few people buy their homes in all-cash transactions. Most of us need a mortgage or some form of credit to make such a large purchase. In fact‚ many people use credit in the form of credit cards to pay for everyday items. The world as we know it wouldn’t run smoothly without credit and banks to issue it. In this article we’ll‚ explore the birth of these two now-flourishing industries
Premium Bank Central bank
PROJECT REPORT ON INTERNET BANKING BACHELOR OF COMMERCE BANKING & INSURANCE SEMESTER V 2013-2014 PROJECT GUIDE PROF.MR.AMIN MEMON SUBMITTED BY TEJAS R.KHANVILKAR Roll No:23 MANISHA EDUCATION TURST’ SMT. JANKIBAI RAMA SALVI DEGREE COLLEGE OF ARTS‚ COMMERCE & SCIENCE MANISHA NAGAR‚ KALWA (W)‚ THANE ACKNOWLEDGEMENT
Premium Bank Online banking
PERFORMANCE IN BANKING INDUSTRY (A CASE STUDY OF ZENTH BANK PLC) ABSRACT Manpower Training and Development is a very important aspect of human resources management which must be embarked upon either proactively or reactively to meet any change brought about in the course of time. The rationale behind it is to web the job and the job-holder together to achieve the organizational objectives. This research focuses on the impact of training and development on employees’ performance in the banking industry
Premium Bank Balance sheet Management
Background Online Banking is a system allowing individuals to perform banking activities at home‚ via the internet. First of all‚ internet banking is an innovation in financial field nowadays. Then the scale of internet banking has been enlarging rapidly all over the world. Finally‚ internet banking increasingly closes to people’s lives. This research is to inform the reader about the increasing importance of Online Banking Services. This includes the risks and benefits of Online Banking‚ its reliability
Premium Online banking Bank
Internet Banking Table of Contents Chapter–1– Introduction 0 Chapter–2– Internet Banking a new medium 7 Chapter--3 - International experience 19 Chapter -4 -The Indian Scenario 33 Chapter- 5- Types of risks associated with Internet banking 41 Chapter- 6- Technology And Security Standards For Internet - Banking 49 Chapter -7 - Legal Issues involved in Internet Banking 74 Chapter- 8- Regulatory and supervisory concerns 84 Chapter–9 - Recommendations 98 Annexure 1 111 Annexure 2 112
Premium Bank Electronic commerce