Chapter 3: The Self and Perception I. The Self in Human Communication A. Self-concept— your image of who you are; how you perceive yourself: your feelings & thoughts about your strengths & weaknesses‚ your abilities & limitations. 1. Develops from 4 sources a. The images that others have of you (those most significant to your life- if they think highly of you‚ you will see a positive self-image reflected in their behaviors; if they think little of you‚ you will see a more negative
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2.1. Customer satisfaction definitions. Customer satisfaction has also been defined by another author as the extent to which a product’s perceived performance matches a buyer’s expectations (Kotler et al.‚ 2002‚ p. 8). According to Schiffman & Karun (2004) Customer satisfaction is defined as “the individual’s perception of the performance of the products or services in relation to his or her expectations” customer satisfaction could be the pleasure obtained from consuming an offer.
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further our knowledge‚ we used our senses. As toddlers we used our sight‚ smell‚ taste‚ touch‚ and hearing to make sense of our surroundings. The evolution of knowledge is mostly because of sense perception. The most primitive versions of ourselves‚ for example the cavemen‚ heavily survived off of sense perception alone. They knew by their senses that certain plants‚ animals‚ weather‚ etc. separated life and death. Now scientists and inventors continuously extend off their knowledge with the use of observations
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Human perception and how our mind works are sometimes confusing as we perceive something dangerous to us as monster. However‚ we are the chief cause of certain living beings to go extinct. We are killing them slowly by destroying their habitat and that causes them
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previous study analyzed the effects of verbal communication on witness testimony‚ other studies have been conducted analyzing the effects of nonverbal communication. Notably‚ one study analyzed the effects of judge’s nonverbal communication on juror’s perceptions (Badzinski & Pettus‚ 1994). The researchers asked three questions. The first question was‚ “Does judges’ nonverbal involvement influence individual and/or group verdicts” (p. 311). The next two questions regarded the effects of sex on trial outcomes;
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CONSEQUENCES OF CUSTOMER SATISFACTION AND DISSATISFACTION The consequences of not satisfying customers can be severe. According toHoyer and MacInnis‚ dissatisfied consumers can decide to: -• discontinue purchasing the good or service‚• complain to the company or to a third-party and perhaps return the item‚ or • engage in negative word-of-mouth communication.Customer satisfaction is important because‚ according to La Barbera andMazursky‚ “satisfaction influences repurchase intentions whereasdissatisfaction
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How do people view each other and what effect do relationships have on perception accuracy? I answered these broad questions by running an experiment with three trials (three different relationships) with the same controlled questions. It’s easy for one to see that perception relies heavily on how much one knows of another and how accurate it actually is. This paper will be organized by primarily discussing my acquaintance‚ Miles Morgan‚ and then my friend‚ Jack Hill‚ and lastly‚ my significant other
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comparison to the referenced stimulus also increased. The hypothesis was thus supported as the number and type of depth cues in the illusions increased‚ causing the participants estimates of the stimulus length to also increase. Depth perception is the internal mechanism used by people for perceiving objects relative distance or location within their visual field‚ and it allows people to see in three dimensions. We perceive depth using different depth cues‚ sources of information that signal
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Language is a persuasive tool but can also be misleading and confusing. Barriers such as distorting euphemisms‚ acronyms‚ lingo‚ illogicalities‚ and clichés can distort the meaning of words or phrases (Kirby et al‚ 1999‚ pg. 92). The most powerful ability of language is to understand and effectively communicate. Being able to clearly communicate ideas to each other allows empowerment and the ability to be open to new thoughts and opinions. The ability to reproduce this information to another in a
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Part 1: Customer Satisfaction and Loyalty Definition of Consumer Satisfaction: The satisfaction of customer is considered as the popular topic at the practice on marketing and the research as academic in view of the fact that the primary study of Cardozo’s (1965) on the effort of customers‚ their expectations and along with the satisfaction of them. In spite of taking many attempts for measuring and explaining the satisfaction of customer‚ there is not so much consensus conducting in relation
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