www.ccsenet.org/ijbm International Journal of Business and Management Vol. 7‚ No. 7; April 2012 The Study of Customer Satisfaction‚ Customer Trust and Switching Barriers on Customer Retention in Malaysia Hypermarkets Seiedeh Nasrin Danesh Faculty of Management and Information Technology‚ UCSI University Jalan Menara Gading‚ UCSI Heights‚ 56000 Kuala Lumpur‚ Malaysia Tel: 60-17-313-2730 E-mail: Danesh.nasrin@yahoo.com Saeid Ahmadi Nasab Faculty of Management and Information Technology
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A PROJECT REPORT ON AXIS BANK PRODUCTS‚ SERVICES AND FUNCTIONING SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENT OF BACHELOR OF BUSINESS ADMINISTRATION (B&I) GURU GOVIND SINGH INDRAPRASTHA UNIVERSITY‚DELHI SUBMITTED TO: SUBMITTED BY: Batch No:- 2008-2011 MAHARAJA AGRASEN INSTITUTE OF MANAGEMENT STUDIES AFFILIATED TO GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY
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Characteristics / Features of a Bank 1. Dealing in Money: A bank is a financial institution which deals with other people’s money i.e. money given by depositors. 2. Acceptance of Deposit: A bank accepts money from the people in the form of deposits which are usually repayable on demand or after the expiry of a fixed period. It gives safety to the deposits of its customers. It also acts as a custodian of funds of its customers. 3. Giving Advances: A bank lends out money in the form of loans to
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Commercial Bank of Ceylon PLC Introduction Commercial Bank of Ceylon is identified as the benchmark private sector bank in Sri Lanka. The Bank had the largest market capitalization among all listed banking institutions in Sri Lanka and was ranked at No. 05 among all listed entities as at end 2012. Commercial Bank is only the Sri Lankan bank represented in the top 1000 Banks in the world for two consecutive years of 2011 and 2012. The bank has a subsidiary in Bangladesh. The Bank’s Head Office
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REPORT OF INDEPENDENT VALUERS ACCOUNTANTS’ REPORT LEGAL OPINION GENERAL INFORMATION DOCUMENTS AVAILABLE FOR INSPECTION LIST OF STOCKBROKERS AND INVESTMENT BANKS ON THE NAIROBI STOCK EXCHANGE 2 3 4 5 7 8 9 4 5 8 23 32 35 37 46 48 5 54 87 89 95 97 Appendix I 23. CDS FORM 1. LIST OF CONTACTS ISSUER ISSUER : EQUITY BANK LIMITED Registered Head Office‚ NHIF Building 4th Floor‚ P.O. Box 7504-00200 NAIROBI Name / Title of Contact Persons Mr. James Njuguna Mwangi Chief Executive
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Virtual Banks Defined……………………………………………….….….p. 1 Brief History…………………………………………………………..……p. 1-2 Competition………………………………………………………….……..p. 3 Major Players……………………………………………………………….p. 3 Use Amongst Canadians: ……………………………………………….….p. 4 Some Statistics Benefits vs. Drawbacks of Virtual Banks…………………………………………...p. 4-6 Advantages ………………………………………………...…………….... p. 5-6 Disadvantages………………………………………...……………………..p. 7-8 Implementation of Virtual Banks in Canadian
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of Commercial Banks Luqmaan Zainulabdeen3487 CONTENTS Definition and nature of a commercial bank Primary functions Secondary functions The explanation of those functions Conclusion Definition of a Commercial Bank A commercial bank is basically a financial institution that provides services such as‚ accepting deposits‚ granting loans and so much more services. There are two functions in a commercial bank. A primary function and a secondary function. Nature of a Commercial Bank One main task
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quality and justice on customer satisfaction and the continuance intention of mobile value-added services: An empirical test of a multidimensional model Ling Zhao a‚ Yaobin Lu a‚⁎‚ Long Zhang a‚⁎‚ Patrick Y.K. Chau b a b School of Management‚ Huazhong University of Sci. and Tec. Wuhan 430074‚ China School of Business‚ The University of Hong Kong‚ Hong Kong‚ China a r t i c l e i n f o a b s t r a c t Understanding the antecedents and consequences of customer satisfaction in the mobile
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Bank Supervision and Regulation In order for the United States economy to be successful‚ there has to be some kind of regulations in place. If there is a stable and sound financial system in place‚ that will increase the effectiveness of the economy and also increase the effectiveness of monetary policy. The institution that is in charge of supervising and regulating financial institutions is the Federal Reserve. Bank supervision includes things such as monitoring and examining the condition
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Perception of Sound Hearing allows us to do our everyday activities and improves our lives. It enables us to communicate‚ socialize‚ and interact in our environment. Good hearing also helps to keep us safe‚ warning us of dangers or alerting us to someone else’s distress. Hearing is necessary for us to be able to participate in life more fully. Our hearing provides us with a huge source of information; some of it is known to us and some we don’t even notice but when combined‚ this information gives
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