Canara Bank is one of the most prominent commercial banks of India. The bank was established in the year 1906 at Mangalore‚ Karnataka by a well known personality Mr. Ammembal Subba Rao Pai. Initially‚ it was founded with the name Canara Bank Hindu Permanent Fund‚ but later on the name was changed to Canara Bank Limited. Mr. Ammembal Subba Rao Pai had envisioned the bank to not only offer financial services but also fulfill social causes such as removal of superstitions and ignorance‚ promotion
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International Journal of Contemporary Hospitality Management Emerald Article: Customer complaint behaviour towards hotel restaurant services Vincent C.S. Heung‚ Terry Lam Article information: To cite this document: Vincent C.S. Heung‚ Terry Lam‚ (2003)‚"Customer complaint behaviour towards hotel restaurant services"‚ International Journal of Contemporary Hospitality Management‚ Vol. 15 Iss: 5 pp. 283 - 289 Permanent link to this document: http://dx.doi.org/10.1108/09596110310482209 Downloaded
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regional universal bank operating in high growth economies in ASEAN. CIMB Group has the widest retail branch network across the region and is an indigenous ASEAN investment bank. CIMB Group is Malaysia’s second largest financial services provider‚ and fifth largest in Southeast Asia by total assets. It is owned by Bumiputra-Commerce Holdings Berhad (BCHB)‚ which is listed on Bursa Malaysia with a market capitalization of over USD10 billion. CIMB Group operate as a universal bank offering a full range
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A Comparative Study of Banking Services and Customer Satisfaction in Public‚ Private and Cooperative Banks N.Amuthan‚ Associate Professor‚ Department of Commerce‚ A.G.Government Arts College‚ Tindivanam‚ Villupuram Distsrict‚ Tamil Nadu. Keywords: Transaction based Banking services‚ IT enabled banking services‚ Customer satisfaction‚ Service Quality. Abstract The banking system is facing challenges with stiff competition and advancement of technology. It becomes
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PREPARED BY: HARYANTI HUSSEN (2009476958) BBA (HONS) FINANCE PREPARED FOR: PM MOHD ZAKI B. ZAKARIA TABLE OF CONTENT CHAPTER 1: INTRODUCTION 1.0 Background 1 1.1 Overview of CIMB Bank 2 1.2 Problem Statement 4 1.3 Research Objectives 4 1.4 Scope of the study 5 1.5 Limitation of the study 5 1.6 Significance of the study 6 1.7 Definition of term 7 CHAPTER 2: LITERATURE REVIEW
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division. Citibank’s strategy in California was to build a profitable franchise by providing relationship banking combined with a high level of service to its customers. Specifically‚ from Frits Seeger’s point of view‚ the high service quality strategy and other dimensions were critical to the long-term success of the franchises. The customer satisfaction and strategy implementation indicators‚ therefore‚ were introduced into the new performance scorecard. Consequently‚ the new scorecard has consisted
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A STUDY ON CUSTOMER SATISFACTION ABOUT THE SERVICE RENDERED BY THE TRUE SAI WORKS WITH REFERENCE TO PASSENGER CARS IN SALEM CITY [pic] Submitted to The True Sai Works‚ Salem. Requirement for the award of degree of Bachelor Of Business Administration (B.B.A.) Submitted by N.NIZAR AHAMED (Regd. No; 07AHA1488) Under the guidance of Mr. C.Mugunthan‚ M.com.‚ M.Phil.‚ (Head of the Department-Management) SALEM SOWDESWARI COLLEGE (SFC) Affiliated to Periyar University‚ Salem-636010
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BANK RECONCILIATION STATEMENT Introduction You have now learnt how to balance the cashbook and to find the balance of the bank account. In this chapter we look at the way in which a business deals with any differences between the balance of the bank account in the cashbook and the closing balance of the bank account shown by the bank statement for the same period. These differences are explained by a document known as bank reconciliation statement. The bank reconciliation statement lists
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BLOOD BANK MANAGEMENT SYSTEM Software Requirements Specification 3rd Feb 2013 Prepared for BLOOD BANK Table of Contents Revision History ii Document Approval ii 1. Introduction 1 1.1 Purpose 1 1.2 Scope 1 1.3 Definitions‚ Acronyms‚ and Abbreviations 1 1.4 References 1 1.5 Overview 1 2. General Description 2
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The research register for this journal is available at http://www.mcbup.com /research_registers IJQRM 18‚7 722 Received August 2000 Revised February 2001 The current issue and full text archive of this journal is available at http://www.emerald-library.com/ft Case studies on the implementation of TQM in the UK automotive SMEs Sha’ri Mohd. Yusof Universiti Teknologi Malaysia‚ Johor Bahru‚ Malaysia‚ and Elaine Aspinwall University of Birmingham‚ Birmingham‚ UK Keywords TQM
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