Introduction to the Balanced Scorecard and Performance Measurement Systems 1 Chapter 1 Introduction to the Balanced Scorecard and Performance Measurement Systems by Christian C. Johnson From the beginning‚ it is important to understand why measuring an organization’s performance is both necessary and vital. An organization operating without a performance measurement system is like an airplane flying without a compass‚ a Formula One race car driver guiding his car blindfolded‚ or a CEO
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The Balanced Scorecard The Balanced Scorecard is a strategic performance management framework that has been designed to help an organisation monitor its performance and manage the execution of its strategy. It is used to align business activities to the vision and strategy of the organization‚ improve internal and external communications‚ and monitor organization performance against strategic goals. The Balanced Scorecard provides a framework that not only provides performance measurements‚ but
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first store in Dublin‚ Ohio in 1991. Years later‚ DSW was bought by another company‚ in 2008. In 2005‚ the company went public selling shares at $19.00 per share gaining $16.2 million dollars. In May 2011‚ DSW merged with RVI. The Scorecard DSW’s balance scorecard is a performance management tool that is developed to strategically to improve and manage DSW’s retail stores and website of shoes and accessories through the following: · Pricing · Customer sales · Increase
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Using the Balanced Scorecard as a Strategic Management System Kaplan‚ Robert S.‚ Norton‚ David P. Harvard Business Review; Jan/Feb1996‚ Vol. 74 Issue 1‚ p75-85‚ 11p‚ 3 Diagrams Robert S. Kaplan and David P. Norton introduced the balanced scorecard‚ which supplemented traditional financial measures with criteria that measured performance from the perspectives of customers‚ internal business processes‚ and learning and growth. The scorecard enabled companies to track financial results while monitoring
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Abstract The balanced scorecard was introduced in 1992 as a performance measurement tool and has developed now to form a strategic management system. This paper uses eight articles‚ identified in Figure 1 along with extra materials to track and analyse developments in the design and implementation. The paper shows examples of the scorecard in practice and concludes that developments have been beneficial overall. It also highlights problems encountered along the way and further areas for improvement
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1. Introduction One of the biggest challenges in organisational management is measuring performance comprehensively‚ as well as implementing and executing organisational strategy effectively. The inception of Balanced Scorecard (BSC) dramatically contributes to address these issues‚ as it provides a useful performance measurement approach‚ and most importantly‚ a strategic management and control system. Therefore the BSC was widely adopted in practice and treated as one of the most valuable innovations
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A Case Study: Application of the Balanced Scorecard in Higher Education by Andrea Mae Rollins A dissertation submitted to the faculty of San Diego State University In partial fulfillment of the requirements for the degree Doctor of Educational Leadership June 28‚ 2011 iii Copyright © 2011 by Andrea Mae Rollins iv DEDICATION This work is dedicated to my brother Jason‚ from as early as I can remember he has always been proud of his little sister and her accomplishments; his pride‚ his
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1.1. Balance Scorecard The balanced scorecard is a strategic planning and management system that is used extensively in business and industry‚ government‚ and nonprofits organizations worldwide to align business activities to the vision and strategy of the organization‚ improve internal and external communications‚ and monitor organization performance against strategic goals. (Source: Balancescorecard.org) Financial Perspective PepsiCo has enjoyed a long history of delivering strong
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I – Importance of the Balanced Scorecard The Kaplan and Norton article builds upon the concept of Balanced Scorecard as introduced by Kaplan and Atkinson. The core concept highlighted by both articles is the elemental role of the Balanced Scorecard in the information age. Pure financial measures of performance may have been adequate in the industrial era where central to the organizational identity were easily measurable tangible assets such as plant and machinery. However‚ in the information age
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A Balanced Scorecard One of the most important things to do in order to run a successful business is to know how your business is faring at all times. “In assessing performance‚ organizations should not rely on any single measure but rather on a composite set of measures that take into account the various stakeholders of the firm‚” (University of Phoenix‚ 2005). These measures are represented on what is called a balanced scorecard. The information shown on the balanced scorecard is comprised of
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