Sanjay J.Tale M.B.A Abstract : Customer relationship management systems are being widely across various sectors and have emerged as a popular business strategy in today’s competitive environment in companies. It has been viewed as a process aimed at collecting customer data‚ find profiles of customers and use the customer knowledge in specific marketing activities. It is a discipline which enables the companies to identify and target their most profitable customers. CRM implementation is on way in
Premium Customer relationship management
Factors for Customer Relationship Management and Electronic Customer Relationship Management Systems Hee-Woong Kim National University of Singapore Gil-Hyung Lee Korea Christian University Shan Pan National University of Singapore Follow this and additional works at: http://aisel.aisnet.org/icis2002 Recommended Citation Kim‚ Hee-Woong; Lee‚ Gil-Hyung; and Pan‚ Shan‚ "Exploring the Critical Success Factors for Customer Relationship Management and Electronic Customer Relationship Management
Premium Customer relationship management
On the Use of Customer Relationship Management (CRM) in the Banking Industry: A Qualitative Cross-Case Analysis between the Banks in Pakistan and the UK A thesis submitted to The University of Manchester for the degree of Doctor of Philosophy In the Faculty of Humanities 2010 Shahzeb Ali Malik Manchester Business School Contents LIST OF FIGURES AND TABLES 10 ABSTRACT 12 DECLARATION 13 COPYRIGHT STATEMENT 14 LIST OF ABBREVIATIONS 15 ACKNOWLEDGEMENTS
Premium Customer relationship management Bank Qualitative research
Book Review ` Name of the Book: If God Was A banker Index: Why did we chose this particular book? Details of the author How was the book received critically What I like about the book(own view points) Fav Character……why?? Bibliography 1. “If God was a Banker” is the first book by Mr. Ravi Subramanian. Being a banker by profession‚ all of his books revolve around the area of banking. Major reason to choose this book was the fact that it was written by an Indian author and it was a best
Premium Bank
full range of financial services to its wide range yet individual customers which include retail banking‚ loans and advances‚ money market activities and foreign exchange operation. With the bank’s tangible assets which include processes and technology to offer services to customers‚ these services include: Online Banking: Guaranty Trust Bank was the first bank in Nigeria to introduce online banking which made it easy for customers to access and carry out financial transactions from any branch
Premium Bank Mobile phone Transaction processing
equip the students in building there career in advertising and media planning. Unit I: Introduction to Marketing Communication Concept; Functional areas of Marketing Communications; How does marketing communication work. Concept of brand-customer touch points. Unit II: Concept of Integrated Marketing Communication planning process-identifying target audience‚ analyzing SWOT‚ determining marketing communication objectives‚ developing strategies and tactics‚ setting the budget and
Premium Marketing Management Customer relationship management
understand how a bank can achieve differentiation based on a marketing approach. Two research questions will respectively examine the three additional P’s of the marketing mix (People‚ Presentation or Physical Evidence and Process) and the Customer Relationship Management as possible differentiators. To fulfill the purpose‚ we introduce an extended model of the CRM concept‚ including the three additional P’s. After an analysis‚ it is concluded that the extended model of the CRM concept is actually
Premium Marketing Bank Customer relationship management
AMITY UNIVERSITY SUMMER PROJECT (2013) Made By: Faculty Guide: Aniket kumar Mrs. Princy Agarwal (BBA General)(D-14) Enroll.No:A3906412082 Batch : (2012-2015) RECON Mr. Prabhat kumar (M.D of RECON) INTRODUCTION Recon is an upcoming professionally managed organization having its work spread over presently in the states of Bihar‚ Jharkhand‚ Rajasthan‚ Madhya Pradesh‚ Uttar Pradesh‚ Orissa in a short
Premium Customer relationship management Employment Work
September 2012‚ ISSN 2278‐0629 CUSTOMER RELATIONSHIP MANAGEMENT IN BANKING SECTOR: A COMPARATIVE STUDY OF SBI AND OTHER NATIONALISED COMMERCIAL BANKS IN INDIA SANJAY KANTI DAS* *Head‚ Department of Commerce‚ Lumding College‚ Lumding‚ Nagaon‚ Assam. Pinnacle Research Journals 68 http://www.pinnaclejournals.com ABSTRACT Customers are the focal point in the development
Premium Marketing Customer relationship management Bank
A PROJECT REPORT ON CUSTOMER RELATIONSHIP MANAGEMENT OF HDFC BANK DECLARATION BY THE CANDIDATE Date : I declare that the project report titled Company profile on “HDFC BANK ‘Customer Relationship Management’ ” in the assigned product is my own work conducted under the supervision of Mr.SHAILENDRA PATEL( GUEST LECTURER) department of business management ‚ Autonomus Girls P G College of Excellence‚Sagar(M.P.) to the best of my knowledge the report does not contain any work which
Premium Customer relationship management Bank