SERVICE SECTOR MARKETING [pic] [pic] [pic][pic] [pic] A PROJECT ON BANKING SECTOR CONTENTS ✓ AN INTRODUCTION TO BANKING SECTOR IN INDIA ✓ PEST ANALYSIS ✓ 7P’s OF BANKING SECTOR ✓ BLUEPRINTING ✓ 4I’s OF BANKING ✓ RATER ANALYSIS FOR INDIAN OVERSEAS BANK ✓ MARKET SEGMENTATION ✓ COMPLAINT HANDLING–HDFC BANK ✓ CASE STUDY-I ➢ RATER ➢ SERVICE RECOVERY ➢ FISH BONE ✓ CASE STUDY-II (ICICI BANK)
Premium Bank
NAME: OCHIENG JARED OPONDO REG NO: C12/60275/09 GROUP: A FACULTY: COMMERCE COURSE: BCOM 330; Financial Institutions and markets TASK: TERM PAPER TITLE: COMMERCIAL BANKING IN KENYA PRESENTED TO: MRS. BOSIRE MARY PRESENTED ON: 19TH October 2011 ABSTRACT: This term paper analyses the commercial banking system in Kenya. In particular it focuses on the history of commercial banks from a general perspective then narrows down to Kenya’s context. It looks at the importance of commercial
Premium Bank
development of banking industry in the country. Due to globalization‚ competition among the banks has drastically been increased. As India has a substantial upper and middle class income hence the banks have immense opportunities to increase their market shares. The consumer being on the receiving end is in the comfortable position but the banks trying to increase their market share have to continuously add value for consumers in order to increase market share and sustain their growth. BANKING SECTOR
Premium Bank
Ukraine National Technical University “Kharkiv Polytechnic Institute” Faculty for Business and Finance Abstract “The banking system of Ukraine” Fulfilled by: Shatkovska Z.O.BF-21g Checked by:
Premium Bank
What is Investment Banking? Patrick Fearon Autumn 2012 © Patrick Fearon 2012 This year we have split the Banking and Finance Lecture into two: First Session Second Session 2 What is Investment Banking? What Careers in Banking and Finance are available outside Investment Banking? IB Grenoble 2012 © Patrick Fearon 2012 In the Investment Banking lecture this morning we will be looking at: Corporate Finance – – – – – Financial Advisory Advice on M&A
Premium Private equity Corporate finance
have been doing this‚ and internet banks continue the same function. The only difference is in the way the transactions are made. We all know about internet banking and most of us use it quite often as well‚ but few of us actually understand about the history of internet banking and how it all came out. Knowing the history of internet banking can be incredibly useful‚ especially since it will allow us to have more respect for the little things that we take for granted. Computers themselves have really
Premium Online banking Bank Microsoft
population earns its livelihood from this area. Banking sector is considered as a booming sector in Indian economy recently. Banking is a vital system for developing economy for the nation. However‚ Indian banking system and economy has been facing various challenges and problems which have discussed in other parts of project. INDIAN BANKING SYSTEM Without a sound and effective banking system in India it cannot have a healthy economy. The banking system of India should not only be hassle free
Premium Inflation Central bank Monetary policy
The banking industry in the emerging market economies: competition‚ consolidation and systemic stability - an overview John Hawkins and Dubravko Mihaljek I. 2. Introduction ........................................................................................................................... Forces for change ................................................................................................................. Deregulation and opening-up to foreign competition ...................
Premium Bank
Indian Banking Sector Vanisha Oogarah-Hanuman Lecturer Faculty of Law and Management University of Mauritius Sharmila Pudaruth Lecturer Faculty of Law and Management University of Mauritius Vinod Kumar Research Scholar Department of Management Studies School of Management Pondicherry University Victor Anandkumar Reader Department of Management Studies School of Management Pondicherry University ABSTRACT Purpose: To investigate the front-end effectiveness of CRM strategies in the banking sector in
Premium Marketing Bank Customer relationship management
the processing stage to optimize performance and limit manually. Banking industry is becoming more competitive. Customers today have more opportunities to reach more information. They have more options in choosing the bank for the transaction. This will cause more difficult for banks to attract and retain customers. For example‚ customers can switch to another bank if that bank offer loans with lower interest rates‚ offers banking services‚ more debit cards more attractive (Credit Card use / Debit)
Premium Bank Credit card Cheque