What is service operation management? Covers the activities‚ decisions and responsibilities of operations managers in service organizations Responsible for: Service operation some of organizations resources (equipments‚ materials‚ staff‚ technology‚ whatever account 4 large proportion of organization’s total assets) customers(clients‚ patients) ‘processing’ their customers goods and services delivered to customers • From the customers’ perspective‚ service is the combination of the customers’
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Program & Batch: | PGDM-2012-14 | Term: | V | Course Name: | Service Operations Management | Name of the faculty: | G.D.Sardana | Topic/ Title : | Compare the operational models to create service quality McDonalds‚ Dominos‚ Sub-Way | Original or Revised Write-up: | Original | Group Number: | 2 | Contact No. and email of Group Coordinator: | 7503139250 and praveen7488@gmail.com | Group Members: | Sl. | Roll No. | Name | | 1 | 12 FN - 058 | Himika Chaudhary | | 2 | 12FN-074
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management of two well-known organizations‚ the “Four Seasons Canary Wharf hotel” and “The Tea and Sympathy Restaurant and Café” situated in New York City’s west village. By analyzing both cases with the workings of Total Quality Management (TQM) and Service Quality. The Four Seasons first hotel was opened 40 years ago and they have come a long way‚ currently one of the highest-ranking hotel chains internationally. Their golden rule is “Do to others (guest and staff) as you would wish others to do to
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BA7301 ENTERPRISE RESOURCE PLANNING COURSE OBJECTIVES To understand the business process of an enterprise To grasp the activities of ERP project management cycle To understand the emerging trends in ERP developments LT P C 3003 COURSE OUTCOMES Knowledge of ERP implementation cycle Awareness of core and extended modules of ERP UNIT I INTRODUCTION 8 Overview of enterprise systems – Evolution - Risks and benefits - Fundamental technology - Issues to be consider in planning design
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Zipcar 1. What service attributes does Zipcar offer its customers? What is it asking its customers to give up? • Convenience – customers can make reservations online without having to purchase a car but rent one and pick up in a nearby area/neighborhood. Customers just needed to pay monthly fees and put in a deposit to be able to have access. • Flexibility – customers can make reservations online and for certain time frames (does not have to be for the full day). Customers can also choose the
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Banquets in Ancient Cultures: Mesopotamia and Egypt Celebrating events over a table of food is a common occurrence in today’s culture. Food and dining were also ways of celebration practiced in the ancient civilizations of Mesopotamia and Egypt. Both cultures practiced the art of banqueting for many of the same events‚ but also on many different occasions. The food at these banquets‚ however‚ was very similar in both early cultures. Food is perhaps the most important aspect at any banquet. In
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Introduction of Banquet History The idea of banqueting is ancient (see Sellisternium‚ Belshazzar’s Feast‚ and Mead halls). In the 16th century‚ a banquet was very different from our modern perception and stems from the medieval ’ceremony of the void’. After dinner‚ the guests would stand and drink sweet wine and spices while the table was cleared‚ or ‘voided’ (Later in the 17th century ‘void’ would be replaced with the French ‘dessert’). During the 16th century‚ guests would no longer stand
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Context of the scene: A banquet has been set. Macbeth and Lady Macbeth enter as King and Queen of Scotland‚ followed by their court – amongst the noblemen in attendance are Sir Ross and Sir Lennox. As Macbeth walks among the company‚ the first murderer appears at the doorway. Macbeth speaks to him for a moment‚ learning that Banquo is dead‚ but Fleance has escaped. This scene‚ commonly known as the Banquet Scene‚ is quite an important scene in the play because it’s a turning point in Macbeth’s life
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Tyler LaFollette Global Health Hunger Banquet 10/15/14 Hunger Banquet Paper In the Hunger Banquet‚ there were three groups people were placed in which were the lower income class‚ middle income class‚ and the high income class. I was placed in the high income class. Out of everyone who attended the banquet‚ there were only 5 people who got to be in the high income class. After being placed into my class‚ everyone was assigned a situation. For my situation‚ I was a 40 year old women who lived in
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BANQUET SCENE IN MACBETH (Saikat Guha) Act III Scene IV‚ popularly known as the Banquet Scene sees Macbeth and his wife playing as the perfect host and hostess in the solemn banquet following Macbeth’s coronation in Act II Scene IV. Macbeth plays the humble host and mingles with the assembly giving ‘first and last the hearty welcome’. Lady Macbeth is gracious and dignified and though not as effusive as Macbeth‚ assures her guests a warm reception
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