IMPLEMENTING RELATIONSHIP MARKETING: THE ROLE OF INTERNAL AND EXTERNAL CUSTOMER ORIENTATION by T.F.J. Steyn*‚ S.M. Ellis** and F.A.A. Musika* *WorkWell: Research Unit for People‚ Policy & Performance School of Entrepreneurship‚ Marketing and Tourism Management Potchefstroom Campus North West University[1] **Statistical Consultation Service Potchefstroom Campus North West University Paper presented at the European Institute for Advances Studies in Management (EIASM) Workshop on
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the immediate family structure (Murray‚ 1985). One of these influences is television. Since the 1960’s there has been much debate focusing on the impact of violence on television on the aggressive behaviour in children. It will be shown in this essay that a relationship exists between television violence and aggressive behaviour in children. Evidence from Bandura’s “Bobo Doll” experiment and from an experiment conducted by Stein and Friedrich will be examined and subsequently reviewed in this essay
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Internal scanning involves looking inside the farm business and identifying strengths and weaknesses and assessing the businesses’ resources and management’s skills. It is part of the strategic planning process. An overview of Strategic Planning for a Farm Business and how internal scanning fits into the planning process is available. Internal business scanning is comprised of the following three categories: 1. Farm Business - What are the unique strengths and limitations of your business? 2.
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The Internal Assessment focuses on identifying and evaluating a firm’s strengths and weaknesses in the functional areas of business‚ including: management‚ marketing‚ finance‚ production‚ research and development‚ computer information systems. There are many subareas inside these functions‚ such as customer service‚ warranties‚ advertising‚ packaging‚ and pricing under marketing. The functional business areas differ for different types of organizations‚ such as hospitals‚ universities‚ government
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trading with aggressive imperialism"(Uchendu 1965‚ p.4). According to Coleman (1971) “the discovery in 1830 that the Niger entered the Bight of Biafra served as an invitation for traders to penetrate the hinterland” (p.41). According to him between 1886 till 1890 the Royal Niger Company administered territories in the basin of the Niger on behalf of Britain after these areas had been acknowledged in the Berlin conference of 1885 as belonging to Britain. The British merchants were as vital to the
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There are woods‚ small rocky hills‚ plain fields for cropping‚ creeks‚ and most importantly my grandparents’ farm. It was a paradise to me‚ but there was one particular thing that would define why this place is important to me. It was the black cherry tree; it was scary‚ and an evil presence could be felt whenever anyone walked by it. I realized then that‚ this was the place that resembled true human beings dark secrets hiding in the center of paradise. In this beautiful farm‚ I would wake every morning
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Internal Recruitment The assessment of an employer’s current staff to ascertain if any current employees are sufficiently skilled or qualified to perform required job vacancies. When a business engages in internal recruitment‚ a current employee might be reassigned to the new position by giving them either a promotion or an internal transfer. Advantages of Internal Recruitment Reduced Recruiting Costs There are costs associated with recruiting‚ especially when your search is conducted outside of
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monitor and evaluate customer service to internal customers - Knowledge Questions 1. Understand the meaning of internal customer 1.1 Describe what is meant by internal customer Internal customers are people within your own organisation such as employers or colleagues who you provide a service for‚ e.g. 2. Know the types of products and services relevant to internal customers 2.1 Describe the products and services offered by own organisation to internal customers 3. Understand how to deliver
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What is internal control and why is it important The American Institute of Accountants first defined the term internal control in 1949‚ followed by further clarifications in 1958 and 1972. In 1977 publicly held companies came under legislation to adequately implement controls to protect their financial information. A report by the Committee of Sponsoring Organizations in 1992 and the Sarbanes-Oxley Act of 2002 are more recent documents defining internal controls.( Bishop‚ 1991‚p.117-123; Colbert
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Internal Controls Internal controls are all the procedures and measures companies put in place in order to achieve two specific goals related to accounting (Kieso‚ Kimmel‚ & Weygandt‚ 2011). The first goal is the protection against loss of assets from various sources such as theft or accounting error (Kieso‚ Kimmel‚ & Weygandt‚ 2011). Companies‚ clients and shareholders must have assurance that there is suitable control over all business assets like inventory and bank accounts all the
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