` CUSTOMER CARE AND CUSTOMER SATISFACTION IN HOTELS A CASE STUDY OF SHERATON HOTEL BY NATUHWERA CHRISTINE 07/U/13737/EXT SUPERVISOR: MR. TIBAINGANA ANTHONY A RESEARCH REPORT SUBMITTED TO MAKERERE UNIVERSITY IN PARTIAL FULFILLMENT OF THE REQUIREMENT OF THE AWARD OF A DEGREE OF BACHELOR OF COMMERCE JULY 2011 DECLARATION I‚ Natuhwera Christine hereby declare that customer care and customer satisfaction in hotels is entirely my own original work and has never been presented
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number of resident in Kampar‚ if the number of respondent increase‚ the result will be more accurate. Moreover‚ this whole business plan and research is done by 3 people‚ there is the limit in work force and time. Apart from that‚ there is no lake resort had ever built in Kampar area. Therefore‚ we have no relevant example or sample to refer and compare. Another limitation of the research is the majority of respondent were the same races‚ which is Chinese. So‚ we will have no idea what is the response
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CASE LAWS In West Coast Resorts v. Allianz Insurance Company of Canada‚ an interesting question arose that whether the loss resulting from the sinking of a barge at her mooring in calm water was a mployed in marine unintentional ingress of sea water at a part of the barge and in a way where sea water was not expected to enter in the normal course of things. The water that entered did so because‚ as the consequence of worm infestation
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Boutique hotels focus on the experiential nature of service delivery. Factors helping to deliver upon the experience include a cap on the number of rooms‚ a design or cultural aspect to the property and attention to the location of the property. The subsector however‚ lacks a singular definition. This is in part due to structural changes undergone by the subsector since conception of the concept. The subsector evolved from comprising of independently owned properties to establishment of
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learnt that there is accommodation provided. They provide suites for members and the public guests. The prices of the suites are cheaper for the club members. In addition to the suites‚ I found out on the fieldtrip that there are plans to build a hotel in the coming few years. I feel that this is a good move as it attracts tourists who want to golf at a world class golf course and also have a nearby place to stay. In
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Silpakorn University International College 912 208 Practicum in Housekeeping and Front Office II ECO-FRIENDLY HOTELS RESEARCH Instructor: Aj. Wonrasak Sucher Submitted by: An Ngoc Van DO 90520165 I. Introduction to green hotels/ resorts: Green hotels or Eco hotels are environmentally friendly properties that take the initiative and implement very important practices and programs to reduce energy‚ water‚ and waste. That is participating in recycling programs‚ linen changing programs
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CASE #7 ACCRA BEACH HOTEL: BLOCK BUILDING OF CAPACITY & REVENUE MANAGEMENT PRODUCT SERVICE DR. KERK BURBANK DONE BY KEZIE THOMAS September 30‚ 2011 1. What are the key considerations facing the hotel as it reviews the booking request from the WICB? Three concerns that Cherita and the GM should question when reviewing the booking request from the West Indies Cricket Board (WICB) are: i. Whether revenue- Income/Expenses‚ would be good or not ii. The impact on their regular guests‚ i.e. the
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STATEMENT OF THE PROBLEM - - - - - - - - - - - - - - - - - - - - - 5 1.2 STATEMENT OF GOALS/OBJECTIVES - - - - - - - - - - - - - - - - - 7 1.3 SIGNIFICANCE OF THE STUDY/PROJECT RATIONALE - - - - - 9 1.4 SCOPE & LIMITATIONS - - - - - - - - - - - - - - - - - - - - - - - - - - - - 11 Chapter 2 2.0 REVIEW OF RELATED STUDIES/LITERATURE - - - - - - - - - - - 13 Chapter 3 3.0 PROPOSED METHODOLOGY/ - - - - - - - - - - - - - - - - - - - - - - - 16 3.1 TECHNOLOGY SOLUTION Chapter 4 4.0
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business enterprises‚ schools‚ hospitals‚ government and non government services. However‚ some of them are still using manual system. In this regard‚ we acknowledge the value of computerized system. As of today’s generation‚ there are already many hotel existing. One of which is D’ Budgetel that serves private rooms and dormitory type. It is
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also offers a view of Taal Lake - a lake within an island within a lake. With this Shizuka Nature Resort would be a tourist destination for families‚ business people want to relax and foreign tourist for a pleasant and quite venue to spend vacations. In Shizuka Nature Resort offers a artificial Onsen‚ pools for adult and children and zen spa were the tourist enjoy. Shizuka Nature Resort has its own Japanese Restaurant that serve authentic Japanese dish and a fusion of Filipino taste‚ a Japanese
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