On the Use of Customer Relationship Management (CRM) in the Banking Industry: A Qualitative Cross-Case Analysis between the Banks in Pakistan and the UK A thesis submitted to The University of Manchester for the degree of Doctor of Philosophy In the Faculty of Humanities 2010 Shahzeb Ali Malik Manchester Business School Contents LIST OF FIGURES AND TABLES 10 ABSTRACT 12 DECLARATION 13 COPYRIGHT STATEMENT 14 LIST OF ABBREVIATIONS 15 ACKNOWLEDGEMENTS
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CEMENT INDUSTRY OF PAKISTAN Table of Contents EXECUTIVE SUMMARY 1 INTRODUCTION TO THE INDUSTRY 2 HISTORY OF THE CEMENT INDUSTRY 2 TYPES OF CEMENT PRODUCED WORLDWIDE 6 TYPES OF CEMENT PRODUCED IN PAKISTAN 7 PLAYERS 9 CEMENT PRODUCTION IN INDUSTRY 13 MARKET SHARE OF THE FIRMS IN CEMENT INDUSTRY 14 GEOGRAPHICAL LOCATION OF CEMENT INDUSTRY 15 CARTELIZATION 16 CONTRIBUTION MADE BY CEMENT 18 EXPORTS 19 All PAKISTAN CEMENT MANUFACTURERS ASSOCIATION (APCMA) 21 INCENTIVES 23 RAW MATERIALS
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INDUSTRY ANALYSIS REPORT-II ON [pic] GVK POWER INDSTRY SELECTED: ELECTRICITY UTILITY OR POWER COMPANY SELECTED: GVK POWERS REPORT DONE BY: CHARUMATHI.S I-MBA-‘C’ SUBMITTED TO: MR.P.KAMALAKANNAN ASSISTANT PROFESSOR‚ SONA SCHOOL OF MANAGEMENT POWER INDUSTRY INTRODUCTION: The electricity
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The ‘State Bank’ Case Analysis 1. Executive Summary State Bank is a profitable‚ family-run business conveniently located at downtown Hillsborough – the countryseat. Its President is Mack McNeill and its newly appointed Director of Marketing is his son Phil McNeill. It not only serves the Hillsborough populace of 15000‚ but also the suburbanites and farmers as far away as 20 miles. This is a full-service bank underlining the friendly‚ small-town service approach‚ while maintaining conservative
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Problem Statement How far should commerce bank take differentiating the service experience in order to stay ahead of it competitors while still maintaining their strategy of competing on service‚ not price? Case Report Service Profit Chain When analyzing Commerce Bank‚ delivering exceptional customer service was the factor that stood out the most. The company has put a large amount of its investment into its employees and providing a unique experience‚ or retailtainment‚ for its customers. Along
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OF BPO 1 2. BPO TERMINOLOGY 11 3. ORGANIZATION STRUCTURE OF BPO INDUSTRY 14 4. RATIO OF MANPOWER IN BPO INDUSTRIES 15 5. COMPETENCIES REQUIRED FOR DIFFERENT DEPARTMENT 24 6. CAREER PLANNING / GROWTH OF BPO 25 7. PERFORMANCE MANAGEMENT SYSTEM OF BPO 34 8. SUCCESSION PLANNING OF BPO INDUSTRY 46 9. REWARDS AND RECOGNITION IN BPO INDUSTRY 50 10. CHALLENGES FOR HR IN BPO INDUSTRY 64 11. CONCLUSION 74 1. OVER VIEW OF BPO The concept of outsourcing
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Industry analysis of computer sector Submitted to Mrs. Indrish KAUR Submitted by Priyanka Manchanda FMS/MBA/152ing Introduction to Industry Each business operates under a group of firms that produce competing products or services known as an “industry”. An industry is thus a group of firms producing similar products or services. By similar products we mean products that consumer perceive to be substitutes for one another. Eg. Firms that produce PC’s such as apple‚ HP‚ IBM‚ Wipro
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Case Assignment 1: Industry Analysis For the past several weeks we have been examining firms’ environmental contexts. The purpose of this in-depth analysis is to: * understand how to document an industry’s systemic profitability (or loss) rate * understand the forces surrounding the industry (based on Porter analysis) that drive its underlying profitability (or lack thereof) * understand how macro-environmental factors influence the dynamics of the industry * understand how to
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EXECUTIVE SUMMARY EXECUTIVE SUMMARY The textile industry is mainly a labor intensive industry as it provides livelihood to the huge population‚ mainly consist of unskilled workers‚ thus plays a pivotal role in the development of any economy. As this particular industry also comes under the basic necessities of human beings‚ it impacts a lot to the society as a whole. There has been increase in demand of textile products in last few decades globally‚ mainly due to rapidly changing social and
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SWOT ANALYSIS FOR KEYSTONE BANK Strengths: Keystone has a few strengths looking at its present financial condition financial statements. However‚ the bank is willing and able to pay higher competitive rates compared to other banks in the area. This is likely to send a strong signal to potential customers who may wish to take advantage of the rates by increasing their core deposits at Keystone Bank. Also‚ increasing local economic activities can also be viewed as strength to keystone. This is because
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