Quality Management in Services Drago Constantin Vasile The Bucharest Academy of Economic Studies‚ Romania E-mail: dragoscv@gmail.com Abstract The actors on the today business stage have no more well-defined roles with clear and rigid borders between them. Hospitality industry in particular is a good example how it has been blurred the roles that customers play in dealing with service providers. The study reveals that customers can influence the quality of hospitality service through performing
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What constitutes good customer service and makes a company in the fast food industry indispensable? Fast food restaurants has offered a convenience to consumers for years. From the opening of the first McDonald’s in Illinois on April 15‚ 1955‚ to today where many fast food chain restaurants have begun to enter the global market and opened in several (an understatement?) countries (source?). These chains (which? You only talked about McDonald’s) would have never survived had they not kept the
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The Federal Court has dismissed Dallas Buyers Club LLC’s (“DBC") application to lift the stay of Order that would see a number of Australian Internet Service Providers (“ISPs”) hand over the details of 4‚726 account holders alleged to have engaged in the copyright infringement of the film‚ ‘The Dallas Buyers Club’ (the ‘Film’). Further‚ the court made a self-executing order‚ which will terminate the proceedings on 11 February 2016 at noon‚ unless DBC takes steps towards finialising the proceedings
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Fried Chicken and the Global Fast-Food Industry Case Analysis 1.0 Source Problem The change in demographic trends in the past two decades has seen an overall increase in costs for KFC and other fast food chains. Due to immense price competition and saturation of the US market‚ KFC is unable to raise its prices to cover the increased costs. The slower US population growth rate‚ oversupply of fast food chains and the minuscule 1% growth in the US restaurant industry per year has resulted in KFC¡¦s
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The ILO Right to Organize and Collective Bargaining Convention (No. 98)‚ 1949 describes collective bargaining as: "Voluntary negotiation between employers or employers’ organizations and workers organizations‚ with a view to the regulation of terms and conditions of employment by collective agreements." Collective bargaining could also be defined as negotiations relating to terms of employment and conditions of work between an employer‚ a group of employers or an employers’ organization on
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Daniela West Mr. Sandarg English 1102 17 February 2012 Plea Bargaining and Its Effects on Society A boy named Tyler‚ age fifteen‚ was arrested for robbery. He had no alibi and the defendants can tie him to the scene of the crime by a Nike Shock size eleven shoe print. To get a lesser sentence he pleaded guilty to a lesser charge. Now instead of being sent to a Juvenile Detention Center he has to serve probation for a year and the charge will be expunged when he turns eighteen. A few months later
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Plea Bargaining - Who Benefits? Plea bargaining is a process of negotiation and resolution that is an efficient‚ informal and by and large‚ successful alternative to the formal process of a criminal trial. Despite this less formal approach‚ the goal that drives plea bargaining is exactly the same: to bring about a fair‚ balanced and just resolution to an act of wrongdoing (Larson‚ 2000). In this regard‚ the use of plea bargaining is not only beneficial to all concerned in the judicial process; but
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Plea bargaining is a commonly used prosecutorial method to dispose of a case without going to trial. A plea bargain or negotiated plea is an agreement between the defense and the prosecutor in which a defendant pleads guilty to a criminal charge and in exchange he expects to receive some form of consideration from the state. (Neubauer‚ 2002‚ p. 323) Most cases never make it to trial‚ more than 80 percent of criminal cases filed ended with the defendant entering a guilty plea. (Fagin‚ 2003‚ p. 61)
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Pravan Chugani Debate Pro Resolved: In the United States‚ plea-bargaining undermines the criminal justice system. The question we are debating today is whether or not plea-bargaining undermines the Criminal justice system? The job of the Criminal justice system is to protect the citizens of the United States. How are we protecting them if we give criminals shorter sentences than they deserve? When we plea bargain we release more criminals back into the streets and put citizens of the United
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of embarrassment. Regarding‚ “What do you think motivates one to rock climb or try this sport?” I think one motive is clear‚ the hedonic value a rock climber receives. Today rock climbing does offer some utilitarian value such as gaining strength‚ power and longevity in physical fitness. However‚ I don’t believe this obvious utilitarian value is the reason people choice to try this sport. I believe a consumer looking for physical fitness would more likely choose a gym over rock climbing. In the text
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