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    Customer Satisfaction

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    Samantha Isabel F. Bergonio BSHRM3-A HRM125 Elaborate fully on these two (2) TQM Principles. 1. Do right things and do it right first time. This Total Quality Management Principle means that in work ‚ one must be effective enough to do what is right. A person must produce quality work‚ not just an ordinary work that would affect an ordinary experience‚ but something that will cause you to be productive enough. Do the right things and do it the first time reflects that a person

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    customer service

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    Assessment activity 1: Locate and communicate OHS policies which clearly express the organisation’s commitment to implement relevant OHS legislation in the enterprise What information should be provided when communicating policies to staff? Information that should be provided to staff when communicating policies are as follows Duties of the employers‚ Duties of the employees and contractors Health and safety committees Discrimination in the workplace Risk assessments Control of risks Recording

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    Power

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    It must be stressed that the power to regulate the practice of a profession or pursuit of an occupation cannot be exercised by the State in an arbitrary‚ despotic or oppressive manner. However‚ the regulating body has the right to grant or forbid such privilege in accordance with certain conditions. But like all rights and freedoms guaranteed by the Constitution‚ their exercise may be regulated pursuant to the police power of the State to safeguard health‚ morals‚ peace‚ education‚ order‚ safety

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    Customer Service Excellence

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    CUSTOMER SERVICE EXCELLENCE Today’s customers are more aware and empowered‚ and have more bargaining power due to the exponential increase in competition – direct‚ indirect or substitute. In retailing‚ they want hassle-free shopping‚ have less time at their disposal to locate the shop and the merchandise and are reluctant to keep waiting. The modern format retail stores are doing their best to anticipate the customer’s demands and are going all out to redesign their store interiors‚ offer more

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    reliance power

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    Reliance Power Reliance Power Mission • To attain global best practices and become a leading power generating company. • To achieve excellence in project execution‚ quality‚ reliability‚ safety and operational efficiency. • To relentlessly pursue new opportunities‚ capitalizing on synergies in the power generation sector. • To consistently enhance our competitiveness and deliver profitable growth. • To practice highest standards of corporate governance and be a financially

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    Process Plea bargaining is the essence of the criminal justice system‚ and it is the process in which a defendant pleads guilty to a criminal charge in order to receive some consideration from the state. There are various types of plea bargaining deals that defendants may accept‚ which include charge bargaining‚ count bargaining‚ and sentence bargaining. Charge bargaining requires the defendant to plead guilty to a less serious crime than the one originally charged with. Count bargaining requires the

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    Soft power without hard power is no power. In the early 1990s‚ Joseph Nye’s book Bound to Lead: The Changing Nature Of American Power ignited a huge discussion among society of the need to transition from America’s traditional use of hard power to something more benign which he termed soft power. Before looking at the two branches of power‚ we first define power as the ability to do something or act in a certain way. As Nye had pointed out‚ nations can wield power in two forms‚ soft and hard power

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    Power

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    References: Alptekin‚ C. (1996). Target-language Culture in EFL materials. In T. Hedge‚ & N. Whitney (Eds.)‚ Power‚ pedagogy and practice (pp. 53-61). Oxford: Oxford University Press Alptekin‚ C. (2002). Towards intercultural communicative competence. ELT Journal‚ 56(1)‚ 57-64 Bennett‚ M. J. (1993). How not to be a fluent fool: Understanding the cultural dimension

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    Bargaining with the devil. When to negotiate‚ when to fight Prof. Robert Mnookin Should you bargain with the devil? Not always‚ but more often than you feel like it‚ for two reasons: - emotions are getting in the way of clear thinking - being prepared to bargaing means willing to give the pursuit of justice You should make decisions by looking to the future‚ you have to analyze the cost and benefits of negotiating versus all other options. You also need to address all the moral and ethical

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    Knowledge Is Power

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    A Critical Analysis of “Knowledge is Power” 1. Introduction The claim of “Knowledge is power”‚ made by Francis Bacon‚ has been universally well known. Originally‚ it was proposed to stress the importance of knowledge in science and an academic spirit because human were experiencing a major scientific revolution at that time and information technology is not as developed as now to spread knowledge. Now it has been recognised by a much wider range of fields. An interesting question is what

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