Journal of Operations Management 20 (2002) 419–433 Effective case research in operations management: a process perspective I. Stuart∗ ‚ D. McCutcheon‚ R. Handfield‚ R. McLachlin‚ D. Samson Faculty of Business‚ University of Victoria‚ P.O. Box 1700‚ Victoria‚ BC‚ Canada V8W 2Y2 Received 8 August 2001; received in revised form 26 October 2001; accepted 11 March 2002 Abstract Despite many calls for case-based operations management research‚ the successful publication rate of such articles
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It is the process of strengthening the personal inner core to the point of able to stand strong in the face of adversity. Knowing the formula is a great place to start‚ but even with the knowledge many people fail. Success does not happen because of what one do or know. It happens because of the person one become. National Book Store is the largest bookstore chain in the Philippines with 128 branches in the country. It opened its first overseas branch‚ in Hong Kong‚ in September 2007. National Book
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develop a target at which to shoot and then to develop a standard or benchmark against which to compare your performance. The steps for developing benchmarks are: Selecting best practices to use as a standard for performance a) Determine to what benchmark b) Form a benchmark team c) Identify benchmarking partners d) Collect and analyze benchmarking information e) Take action to match or exceed the benchmark Typical performance measures used in benchmarking include
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OPERATIONS STRATEGY PRODUCTIVITY‚ COMPETITIVENESS‚ STRATEGY Productivity is about how effective an organization is in the use of its resources. Competitiveness is how effective an organization is in the marketplace compared with other organizations that offer similar products/services. Strategy shapes the plans that determine the direction an organization takes in pursuing its goals. (US companies‚ suffering from impressive success of foreign companies on the US marketplace place increased
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Operation and Productivity Global Company Profile: Hard Rock Cafe Operations Management at Hard Rock Cafe Operations Manager throughout the world are producing products every day to provide for the well-being of society. These products take on a multitude of forms. Hard Rock Cafe produces thousands of complex products every day‚ to be delivered as the customer ordered them‚ when customer wants them. Hard Rock does this for over 35 million gusts worldwide every year. Orlando-based Hard Rock Cafe
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OPERATIONS MANAGEMENT So What Is Operations Management? So What Is Operations Management? So What Is Operations Management? • Managing and directing activities of all forms is crucial in organizations • Accomplished by designing efficient and productive processes‚ and by effectively allocating resources What Makes a Successful Operations Manager ? Success Factors · · · · · · · · Quantitative proficiency The ability to identify and control risk Strong organizational
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Page 22 (Self- Test) 1. OM jobs constitute what percentage of all jobs? Answer: d. 40% 2. Productivity increases when: Answer: b. input decrease while outputs remain the same 3. The capital investment each year in the U.S usually: Answer: c. Increases 4. Productivity increases each year in the U.S. are the result of three factors: Answer: a. Labor‚ capital‚ management 5. Which appears to provide the best opportunity for increases in productivity? Answer: c. Management 6. When returns
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(individual work only and remember to always answer all parts of the question; in some cases you have up to 3 parts in 1 questions). Keep your answers short‚ max one paragraph per question. 1. What is Operation‚ what is Supply Chain; relate this to a product or service and provide some examples? Operations is the manufacturing and service processes that are used to transform the resources employed by a firm into products/services desired by the customer. Manufacturing takes raw resources and produces
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Elasticity of Labour Demand A firm always incurs a change in labour or capital. It is important for a firm to know the effects on the wage or capital increase since it would help the firm make accurate decisions. A change in wage would make an impact on the firms employment. When there is a wage cut‚ it reduces the price of labour relative to that of capital‚ and now labour is cheaper. However‚ when the wage increase the price of labour increases and the firm would substitute away from labour toward
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It is usually stated that ‘the structural decisions items of an operations strategy reflect the hardware of the firm‚ while the infrastructure decision areas represent the firm’s software’. Comparing structural decisions with the hardware of the firm and the infrastructure decisions as its software‚ it shows that the structural decisions are very important and the firm cannot exists without them because without a hardware computer would not exist and the software would have nothing to run on. Structural
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