A STUDY ON CONSUMER PERCEPTION OF AFTER SALES SERVICE WITH REFERENCE TO HYUNDAI CARS AT CHENNAI CHAPTER I INTRODUCTION 1.1 ABOUT THE STUDY The present study was conducted in order to know the perception of the customer with respect to after sales services and to gauge the satisfaction of its consumers. Every customer tends to develop a certain image of the company after using the product. In this process‚ After Sales Services
Premium Tata Motors Automotive industry Automobile
“Perception is the result of the processes of selection‚ organization‚ and interpretation of information collected through the senses. Perception involves using what one sees‚ hears‚ tastes‚ smells‚ and feels to derive meaning from the environment and experiences. Whether done consciously or unconsciously‚ perception is a fundamental component of communication.”(Alberts‚ 2009) While doing my interview I started off by giving this definition of perception‚ just to let her know what was expected for
Premium Perception Sense
many listening barriers in communication. Specifically‚ this paper focuses on a study done about the frequent listening barriers and how they can affect listening effectiveness. In addition‚ It discuses the many individual listening barriers. It explores six major listening factors that come from the multiple listening barriers. The main study this paper revolves around is conducted by Steven Golen (1990)‚ conducted with university students and their opinions of frequent barriers to effective listening
Premium Factor analysis
Perception and Priorities what factors influences your listening perception and priorities? What are the implications of those factors? How can question techniques and nonverbal feedback improves the interactive process for a greater productivity? Every organization wants to always be on top and to achieve a great success with any businesses; but in order to reach those goals their appointed managers need to lay out a strong foundation to keep up float and in compliance with the set goals
Premium Perception Psychology Sense
day and there have been no distractions then things make sense. On the other hand the daily concerns which are presented in general may cause my sense to be altered therefore things that would make sense are distorted and challenged. Our sensual perception (using sight as an example) can deceive our brain in three major ways: limited biologically‚ we see the superficial; corralled by custom‚ we see the habitual; and blinded by language‚ we see the general. Provide at least three reasons for believing
Free Sense Perception Cognition
the sensation and perception of a person TOPIC: SENSATION AND PERCEPTION As man lives‚ vast information are continuously accepted by the senses or sense organs. Every second of life‚ the senses are functioning to connect the internal or physiological body to the external world or vice-versa. Through man’s development in life (from birth to death)‚ the senses are continuously affected by one stimulus after another. The process of accepting the stimulus by the sense is called sensation. The
Free Sense Perception Sensory system
Language is a persuasive tool but can also be misleading and confusing. Barriers such as distorting euphemisms‚ acronyms‚ lingo‚ illogicalities‚ and clichés can distort the meaning of words or phrases (Kirby et al‚ 1999‚ pg. 92). The most powerful ability of language is to understand and effectively communicate. Being able to clearly communicate ideas to each other allows empowerment and the ability to be open to new thoughts and opinions. The ability to reproduce this information to another in a
Premium Critical thinking Thought Persuasion
Journal of Consumer Research‚ Vol. 20‚ No. 3‚ pp. 418-30. Oliver‚ R.L. and DeSarbo‚ W.S. (1988)‚ "Response determinants in satisfaction judgements"‚ Journal of Consumer Research‚ Vol. 14‚ No. 4‚ 495-507. Oliver‚ R.L. and Swan‚ J.E (1989)‚ "Consumer perceptions of interpersonal equity and satisfaction in transactions: a field survey approach‚" Journal of Marketing‚ Vol. 53‚ No. 2‚ pp. 21-35. Ostrom‚ A. and Iacobucci‚ D. (1995)‚ "Consumer trade-offs and the evaluation of services"‚ The Journal of Marketing
Premium Insurance
The Role of Perception As we grow‚ and mature into what some would consider adults‚ we are told to make sure we know about our environment and make sure to “do unto others as you would have done to you”. In order to do this‚ you have to have a level of perception in which you are able to see things in ways that others may or may not. How do you see perception? On top of that‚ what is perception? According to Kendra Van Wagner (UNK)‚ “Perception is our sensory experience of the world around
Premium Management Sociology Psychology
Perceptions of Belonging in our society “We belong … like fish in water. We’re in our environment.” This quote from the New York Times shows the perception of belonging as the idea about connecting to a place‚ person‚ group or a community. ’Feliks Skrzynecki’ by Peter Skrzynecki‚ ’I’m nobody! Who are you?’ by Emily Dickinson and ’The Rabbits’ by John Marsden & Shaun Tan show the concept of belonging as being contrasted towards the New York Times quote‚ showing the alienation and non-existent
Premium Poetry Perception Emily Dickinson