crisis; good communication skills are essential to achieve the best possible outcomes within a range of challenging circumstances. Interpersonal skills of listening‚ questioning and feedback are crucial when working as a child safety officer as they allow the officer to clarify‚ gain knowledge and understand. Active listening allows the child safety officer to clarify the child’s needs with empathy; doing this builds a trusting relationship. The interpersonal skill of questioning further allows
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EFFECTIVE COMMUNICATION & PUBLIC SPEAKING SKILLS We never learn anything- be it golf‚ French‚ or public speaking- by means of gradual improvement. We advance by sudden jerks and abrupt starts. Then we may remain stationary for weeks‚ or even lose some of the proficiency we have gained. Psychologists call these periods of stagnation “plateaus in the curve of learning”. We may strive for a long time and not be able to get off one of these “plateaus” and on to an upward again. We may get discouraged
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SUMMARY ABOUT PERSUASIVE SPEAKING FROM 10 DIFFERENT BOOKS Book title: Communication at Work Author: Marylin S. Kelly Types of Topic Persuasive speaking is a speech given in hopes of swaying the audiences to believe and support the things that the speech giver is saying. Persuasive speeches may attempt to inspire the audience to agree with or reject a point of view‚ to further commit them to an idea or to actuate the audience. There are four types of policy: fact‚ value‚ policy and topic.
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Active listening includes a variety of behaviors which communicate to the other that they are heard and understood‚ that the feelings which underlie the words are appreciated and accepted‚ and that regardless of what the individual says‚ thinks or feels‚ they are accepted as a person by the listener. Active listening demands that the receiver of the message put aside the belief that listening is easy and that it happens naturally and realize that effective listening is hard work. Good listening encourages
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DEVELOPING A LISTENING SKILL AND SPEAKING SKILL ACTIVITY DESCRIBE THE TWO INFORMATION GAP ACTIVITIES LISTENING SKILL Listening skills are very important in everyday life. One must understand what people are saying and what is happening around them. In order for this to be done effectively‚ one must be an active listener. This is achieved when the listener is listening for meaning; when the listener checks if the statement has been heard and understood correctly. The goal of this is to improve
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Reflection Paper‚ Listening Skills Davenport University MGMT535 4/7/2013 When it really comes down to listening‚ individuals are so self-absorbed that they fail to effectively listen to what others have to say. Listening is not just being able to hear what was said‚ it also involves the ability to understand the information being presented by the person communicating known as the speaker. Listening can be broken down into visualizing and feeling what the other person is experiencing when
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presentation‚ our topic is comprehensive listening. We have six persons in a group‚ which is Chong yee ling‚ Naresh‚ Eaw sin yee‚ Chu pei tai‚ Loh yean chi and Wong sue yeng and the first person is group leader.The purpose of this report is to provide a model for students to understand what is the meaning of comprehensive listening‚this presentation contains five major sections. The first concerns goal of comprehensive listening. Here‚ comprehensive listening is listening to the understanding ‚learn‚remember
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Speaking skill Introduction Speaking is the productive skill in the oral mode. It‚ like the other skills‚ is more complicated than it seems at first and involves more than just pronouncing words. Listening Situations There are three kinds of speaking situations in which we find ourselves: interactive‚ partially interactive‚ and non-interactive Interactive speaking situations include face-to-face conversations and telephone calls‚ in which we are alternately listening and speaking
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Listening Skills Careful listening can increase your telephone efficiency. The average speaking rate is 150 to 160 words a minute‚ but we can think at 600 words a minute which means that only twenty five percent of our mental capacity is required to record what is being said. By using the rest to think about and react to the words instead of thinking about other distractions‚ we would improve our listening by gathering more information from what is being said. To let the other person know
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Seven Principles of Effective Public Speaking 1. Perception: Stop trying to be a great “public” speaker. People want to listen to someone who is interesting‚ relaxed‚ and comfortable. In the routine conversations we have every day‚ we have no problem being ourselves. Yet too often‚ when we stand up to give a speech‚ something changes. We focus on the “public” at the expense of the “speaking.” To become an effective public speaker‚ you must do just the opposite: focus on the speaking and let
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