customer relations 2. Core concepts 3. Facets of customer relationship management 4. Importance of customer relations 5. Global perspective on customer relationship management 6. Role of Human Resources in Customer Relationship Management PART II –CUSTOMER RELATIONS‚ CUSTOMER SERVICE & PUBLIC RELATIONS 1. Customer Relations and Customer Service 2. Customer Relations and Public Relations PART III – CUSTOMER RELATIONS MANAGEMENT
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Employment Relations UNIT 2 EVOLUTION OF INDUSTRIAL RELATIONS AND CURRENT DEVELOPMENTS Objectives After going through this unit‚ you should be able to: l l explain the historical perspective of industrial relations in India; appreciate the impact of globalisation‚ technological changes‚ and other forces on industrial relations; identify the issues and challenges confronting industrial relations in India. l Structure 2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 Introduction Industrial Relations in India
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ABTRACT Our aim was to study and analyse the Industrial Relations at Shrinivas (Gujarat) laboratories Pvt. Ltd. Our focal point was its West Bengal manufacturing plant and for this plant we have tried to explore how the management and the employees have been interacting in the organization. We have tried to find answers to a few questions in relation to Industrial Relations and related it with the theoretical understanding that we possess thereby applying our classroom learning while studying
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Assignment No 1 Film Studies BAMS 335 Question: Explain the notion of cultural imperialism in relation to film studies. To best answer the question within the title‚ it is pivotal to begin by defining the concept of cultural imperialism so as to ascertain how it differs from traditional modes of imperialism.It is equally important to understand how cultural imperialism is a logical by product of the long and varied history of the west’s relationship with the rest of the world and how this‚ in
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IR issues in Indian Airline industry: 1. Indian Airline industry-introduction‚ definition and overview about this industry. 2. Trade unions in Airline Industry- Explaining everything about unionism. How trade unions are formed? Rules/laws related to trade unions in Indian airline industry. 3. Collective Bargaining- How collective bargaining takes place in this industry. Rules/laws related to this collective bargaining in this industry. 4. Machinery for Settlement of Industrial Disputes 5. Workers’
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Who are the main actors in the industrial relations system and describe precisely what they do. Abstract Jamaica like the rest of the Caribbean islands had had a difficult formation. Because of the problems of incorporating this Caribbean Society there have been by and large certain problems which have manifested its people and relationship its economy‚ political and social structures. Jamaica labour relations are deeply rooted in the experiences of slavery and in the Plantation System.
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HUMAN RELATIONS ~(Group 3) * Within the business organization‚ it promotes pleasant and productive working relationships among employees. * Misconceptions about HR * 1. Human relations are merely a “common sense”. * 2. “Nice Guy” Philosophy * 3. Human relations weaken management authority and obstruct production. * 4. Human relations weaken unions. * 5. Human relations can be used to manipulate people. * 6. Human relations is merely for people at the bottom of the
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International trade is the exchange of capital‚ goods‚ and services across international borders or territories. Trading aides the country in multiple ways; providing lower cost to a consumer‚ better healthcare‚ technology and even education. But there are also negative effects of trading. Some if asked fell that international trading is a necessary evil. It helps economies grow and can increase the welfare of society. However there should be a tighter restriction on what is to be traded and exactly
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p) Maternity Benefit Act‚ 1961 132 5. Checklist of labour law compliance 135 6. Unfair labour practice 144 7. Labour laws in the unorganized sector 147 8. Women labour and the Law 151 9. Industrial relations 157 10. Special points to be noted while drafting Employment Agreement 172 11. Important case laws under various labour legislations 177 12. Important organizations 179 13. Authorities under the labour law in India 180
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References: Website – Web document 1. Industrial Relationship. SHRM website (2013) Title of web document – Employee relations. Available from - URL. [http://www.shrm.org/hrdisciplines/employeerelations/Pages/default.aspx] Wikis 1. Wikipedia (2013) Industrial Relations [Industrial Relations]. Available from - URL. [http://en.wikipedia.org/wiki/Industrial_relations] 23
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