Chapter 1: What is Organizational Behavior? 1. What is Organizational Behavior? A field of study that investigates the impact of individuals‚ groups & structure on behavior within organizations; its purpose is to apply such knowledge toward improving an organization’s effectiveness. 2. What is an “organization”? What are some examples? A consciously coordinated social unit composed of a group of people that functions on a relatively continuous basis to achieve a common goal or set
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INDUSTRIAL‚ INSTITUTIONAL‚ AND CONSUMER BUYING BEHAVIOUR BUSINESS BUYING BEHAVIOR AND BUYING PROCESS Buying behavior can be defined as the activities and decision process that involves in choosing between alternatives‚ procuring and using products and services The behavior of buyers is broadly categories into two types 1) Endogenous factor (These influence are need and motives‚ learning‚ attitude‚ personality and self-concept). 2) Exogenous factors (These factors are culture‚ reference
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providing services * adding value * regulatory agency * expertise * knowledge and skills * high standard of conduct and integrity * code of conduct 3. Ethics according to oxford The moral principle that governs a person’s behaviour or conduct of an activity 4. Morality according to oxford A set of principles concerning the difference between right and wrong 5. Law according to oxford A system of rules recognised by a country for governing the actions of its member &
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with psychology that blends concepts from psychology and sociology and that focuses on the influence of people on one another. Anthropology – The of societies to learn about human beings and their activities. Political science – the study of the behaviour of individual and groups within a political environment • 6. CONTRIBUTING DISCIPLINES TO THE FIELD OF OB • 7. CONTRIBUTING DISCIPLINES TO THE FIELD OF OB Behavioral Science Contribution Unit of analysis Output Psychology
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BEHAVIOURAL PERSPECTIVE OF LEADERSHIP Identified two clusters of leader behaviour 1. People-Oriented Leader * A job done through people * Share the information or the details of project with staffs and employees * Staffs and employees are given opportunities to voice their opinion and idea * Recognizing and accommodating the needs of their employees * Include the staffs and employees in decision making * Team building activities such as teamwork‚ collaboration‚ group
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Every organization have different individuals working together and none are likely to behave in a similar manner. Hence‚ it is important to study organisational behaviour as it helps the organization’s management to understand their employees better and improves the relationships between these individuals. Nowadays‚ organizations do not only act on what is required by the Law‚ but also to behave ethically and conduct their business with the interest of the society at large. The organizations
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EXC2112 CONSUMER BEHAVIOUR Case: Wii´s Success CASE ONE: NINTENDO WII’S SUCCESS Q1: What consumer needs are driving the success of the market adoption of Nintendo Wii? Consider the innate and acquired needs. Innate needs are ’biogenic’ or ’physiological needs’ which refer to needs such as air‚ food water‚ shelter‚ clothing etc. While acquired needs are those we learn from our culture and surroundings‚ also known as ’psychological’ or ’psychogenic needs’ i.e. affection‚ power‚ learning
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version of a single phone but a little bit different.Nokia phones also be said cannot satisfied the consumer demand because the outdated interface‚ lack of applications‚ perepetual hanging ‚ and outdated browser. 2 NOKIA Problem with Consumer Behaviour The dying giant‚ Nokia‚ fail to forecast the demand of consumer in the future and cause the wrong strategy. This problem not only relevant the Nokia company own problem and their sales people‚ but also relate to consumer attitudes‚ influence of
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Management‚ 1(2)‚ pp.130-153. 7. Hales‚ S. and Rabey‚ G. (2011) “The frontline manager: fronting up to organisational change”‚ Industrial and Commercial Trainning‚ 43(6)‚ pp.368-376. 8. Knights‚ D. and Willmott‚ H. (2007) Introducing organizational behaviour and management‚ South-Western Cengage Learning. 9. Kulmala‚ H.I. and Uusi-Rauva‚ E. (2005) “Network as a business environment: experiences from software industry”‚ Supply Chain Management: An International Journal‚ 10/3‚ pp.169-178. 11. Mukherji
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B.Com PANJAB UNIVERSITY‚ CHANDIGARH Date-sheet for B.Com. 1st Year (General) ( Exam. Code 112 )‚ B.Com. 2nd(General) (Exam. Code 113) & 3rd Year (General) (Exam. Code 114) B .Com. 2nd (Honours) (Exam. Code 115) & 3rd Year (Honours) (Exam. Code 116) (FOR FULL SUBJECTS/ADDITIONAL SUBJECTS/IMPROVEMENT OF PERFORMANCE/MERCY CHANCE/ADDITIONAL CHANCE CANDIDATES) EXAMINATION COMMENCING W.E.F. 2ND APRIL‚ 2013 (THEORY EXAMINATIONS) TIME OF EXAMINATIONS: 2.00 p.m. to 5.15 p.m. (The candidates must be on their
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