ORGANIZATIONAL BEHAVIOUR MODULE 12 Professional Qualification in Human Resource Management Stage II Prepared By: S.S.Premerathne PQHRM 62/46 INSTITUTE OF PERSONNEL MANAGEMENT SRI LANKA 43‚ Vijaya Kumaratunga Mawatha‚ Colombo 05. ACKNOWLEDGEMENT I dedicate this assignment to all the PQHRM lectures for their tireless effort in teaching us this vast subject and for trying to mould us into young Human Resource Personnel. CONTENTS QUESTION 1:
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it’s important for most senior managers to have a sound knowledge of cost behaviour ie fixed costs‚ variable costs‚ semi-variable costs and sunk costs. Answer: Understanding cost behaviour helps manager in anticipation of changes in cost when there is a change in their activities like production‚ sales‚ inventory pile up etc. It provides good assistance in planning‚ cost management and decision making. A number of behaviour patterns exist ranging from fixed to variable and from linear to curvilinear
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Organisations and Behaviour 1.1 Compare and contrast different organisational structures and culture Let us analyse two different kind of organisations: a restaurant and a fast food. Thanks to my work experiences in London I am able to compare both of them. In the restaurant there was everything except that a good relationship among the employees and between these and the managers. Everybody was hired through a short interview‚ without having an induction or a proper training
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exercises – 10% (Group evaluation) 4) Book /Article Presentation – 10%(Group Evaluation) 5) Case Analysis – 10% (Group evaluation) Essential reading (Prescribed text ) Consumer Behaviour - Leon G. Schiffman & Leslie Lazar Kanuk - latest edition‚ Prentice Hall of India/Pearson Education India. Consumer Behaviour (Xth Edition – 2010) Leon G. Schiffman & Leslie Lazar Kanuk & S.Rameshkumar(Pearson Publication India) Other Texts (Recommended) - Consumer Behavior – David L. Loudon & Albert J
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INTRODUCTION TO CONSUMER BEHAVIOUR Consumer behavior is affected by a host of variables ranging from personal‚ professional needs‚ attitudes and values‚ personality characteristics‚ social economic and cultural background‚ age‚ gender‚ professional status to social influences of various kinds exerted a family‚ friends‚ colleagues‚ and society as a whole. The combination of these factors help the consumer in decision making further Psychological factors that as individual consumer needs
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……………………………………………….....…………… 3 Organisational culture …………………………………………………………………. 7 1.2 Explain how an organisation structure and culture can impact on the performance of busyness ………………………………………………………………………………… 8 1.3. Discuss the factors which influence the behaviour of an individual at work ..… 10 Task 2: Understand different approaches to management and leadership ……… 12 P 2.1.: Compare the effectiveness of two different leadership styles in different organisations ……………………………………………………………………………… 12 P 2
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“Understanding Buyer Behaviour” Task 1 Buyer behaviour is a very important factor to understand when it comes to marketing. A vital point of the marketing process is to understand why a consumer/buyer makes a certain purchase. By understanding buyer behaviour it will make it significantly easier for the business to meet the needs and wants of consumers. In addition to understanding the needs of your customers businesses would also need to understand what motivates them to purchase‚ and how
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that: inside the recesses of the human mind. Every day of your life is spent surrounded by mysteries that Show More involve what‚ on the surface‚ appear to be rather ordinary human behaviours. • What makes you happy? • Where did your personality come from? • Why do you have trouble controlling certain behaviours? • What does your self-esteem do? • Why do you behave differently as an adult than you did as an adolescent? Since the start of recorded history‚ and probably even before‚ people
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managers need to develop their people skills if they are going to be effective and successful. Concept and Nature of Organizational Behavior (OB) OB is a field of study that investigates the impact that individuals‚ groups and structure have on behaviour within organizations‚ for the purpose of applying knowledge toward improving an organisation’s effectiveness (Robbins). That means‚ ‘OB is a field of study’ – it is a distinct area of expertise with a common body of knowledge. What does it study
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Case Study: Consumer behaviour and holidays In this assignment I will be analysing the following; a case study presented on how holiday decision making varies from the traditional problem-solving model of consumer decision making. Q1 By analysing the traditional problem-solving of consumer decision making you can grasp that the market of holiday makers is more complex. The traditional method follows the concept that the consumers desire or needs creates a problem within the individual‚ which leads
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