Consumer Behaviour Notes Lecture 1 – Overview of Consumer Behaviour Getting to Know Consumer Behaviour (CB) Marketing Decisions * Market segmentation is the basis of most marketing strategies‚ it involve identifying consumer groups with unique needs and/or purchasing processes‚ and developing specific marketing programs targeted at individual groups. * Target segment(s) * Single or multiple-target segments * Product positioning is the way a product or brand compares to its
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Summary Consumer Behaviour: A European Outlook 2nd Edition Chapters: 1‚ 3‚ 4‚ 7‚ 8‚ 9‚ 15 & 16 © E.I.D.J. WILLEMSE & C.H.VOS 1 Inhoudsopgave Consumer decision model ....................................................................................................................... 7 Chapter 1 ................................................................................................................................................. 8 Development of the marketing concept and
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Course Outline Business Communication I Course Instructor: Prof. Manujata Contact: Faculty Room : F 15 (Sutlej) Course Objectives: • Understand Self • To enable understanding of basics of communication • To impart knowledge about communication theory and develop skills in oral and non verbal communication; listening and interpersonal skills Pedagogical Methods: • Lectures • Case Discussions • Written Assignments • Classroom Activities
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problem begins with understanding how consumers or companies make buying decisions. Buyers will typically go through various stages to make the decision to purchase. Marketing and consumer behavior are intrinsically connected. Without grasping a level of understanding of what drives consumers‚ marketers would have a pretty difficult time identifying the right market segments and putting together a marketing campaign that will attract attention. Studying consumers helps marketers improve their strategies
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perspective that much of consumer behaviour resembles action in a play) • Each consumer has lines‚ props and costumes that are necessary to a good performance. Since people act out many different roles they may modify their consumption decisions according the particular play they are in at the times. The criteria that they use to evaluate products and services in one of their roles may be quite different from those used in another role. • Another way of thinking about consumer roles is to consider
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EXECUTIVE SUMMARY Consumer behaviour is the study of how individuals‚ groups and organizations select‚ buy‚ use and dispose of goods‚ services‚ ideas or experiences to satisfy their needs and wants. The emerging costumer trends play an important role in analysing the marketing opportunities. A consumer buying behaviour is influenced by cultural‚ social and personal factors. The consumer passes through five stages of the buying decision process: Problem Recognition‚ Information Search‚ evaluation
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relates to consumer and organizational behavior. The issue that has been selected is that when wanting to indulge in a sweet treat‚ it is difficult because a majority of products on the market are high in sugar‚ preservatives‚ colorings etc. A product line that has changed its products to suit the demand for a healthier option is Nestle‚ who have reduced sugar‚ fat and artificial colors in their product lines. Pick a marketing concept from Chapter four and apply it to the product. Consumer behavior
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MARKETING IMPLICATIONS BASED ON INTERNAL INFLUENCES ON PRODUCT PURCHASE 1. Need for the refrigerator • The need for refrigerator is mostly just a physiological need and a refrigerator is a utilitarian product for all the consumers. * In cases where a high end refrigerator is bought it is also to satisfy the esteem need of the consumer. By buying a high end product at a premium price the consumer would like to impress his friends or relatives after being seen using a stylish and high
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Consumer Behaviour Perception People undergo stages of information processing where stimuli are input and stored. However we do not passively process whatever information is present. Only a very small number are ever noticed and an even smaller number attended to. And the stimuli that do enter our consciousness are not processed objectively. The meaning of a stimulus is interpreted by the individual who is influenced by their unique biases‚ needs and experiences. These three stages of exposure
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The Corporate Values & Beliefs Good Corporate Governance rests on ethical business behaviour of being fair and civic minded‚ fulfilling duties to the varied stakeholders and building integrity and faith across all its operations. It ensures application of sound business principles keeping in view the interest of shareholders‚ health and welfare of employees‚ needs of customers‚ and all other stakeholders. This calls for greater responsibility requiring openness‚ transparency and accountability.
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