Case 3: Controls at the Bellagio Casino Resort Bas Bode s0177784 Group A9 Odmar Hannink s0169536 Datum 23 September 2011 Niels Wifbold s0171719 The Bellagio Casino Resort (BCR) is one of the 23 properties of MGM MIRAGE and widely recognized as one of the premier casino resorts in the world. Beside entertainments options like an expansive pool and a world-class spa there is a large casino area which contains 2‚409 coin-operated gaming devices and 143 game tables. Just as in most companies
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Case Studies: Leo’s Four-Plex Theater‚ Wong’s Pharmacy MCS Chapter 1-2 (p. 3-36) and the 3 short cases (p. 19-21) + “Note on studying cases”. 2 Management Control Alternatives Case study: Controls at the Bellagio Casino Resort MCS Chapters 3-4 (p. 76-95; 118-130; 153-178) including the case study: Bellagio Casino Resort 3 Control System Tightness and Costs. Case Study: Air Tex Aviation MCS Chapters 5-6 (p. 179-193; 218-227; 240-253) including the Air Tex Aviation case.
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Synopsis of the Situation The Bellagio was one of 23 properties of MGM MIRAGE‚ one of the world’s leading hotel and gaming companies. Located in the heart of Las Vegas‚ The Bellagio was widely recognized as one of the premiere casino resorts in the world. Richly decorated‚ the resort featured a conservancy filled with unique botanical displays‚ and eight-acre lake featuring over 1‚000 fountains that performed a choreographed ballet of water‚ music‚ and lights‚ top-notch amenities and entertainment
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Controls at the Bellagio Casino Resort Purpose of Case The Controls at the Bellagio Casino Resort case was designed with several purposes in mind. First‚ it illustrates a control system that is dominated by action and personnel controls‚ rather than results controls. The analysis of this system leads to insights about some of the factors that limit the feasibility of results controls. Second‚ the case can lead into a discussion of what is meant by the term “tight control.” The case presents an
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Introduction This paper will survey and review the overall environment of the Bellagio Resort & Casino located in Las Vegas in order for me to understand the services and activities of the hotel. Most importantly I wanted to get an overview of the appearance of the hotel. This will‚ therefore‚ help me to put into use the knowledge‚ skills‚ and tools that I obtained from the hospitality management class. This means that I will be able to apply the class theorem to the real work environment. I will
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Case Report—Controls at the Bellagio Casino Report Introduction MGM MIRAGE is one of the world’s leading hotel and gaming companies‚ and the Bellagio is one of them‚ which attracts lots of customers every year. MGM MIRAGE operated as two segment‚ one is Casino resort and the other is resort. Company’s key revenue is from gaming and hotel‚ and most revenue was cash. This case is focused on the controls used in the casino‚ especially in difficult to control table games areas. Nowadays‚ customers become
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this case‚ the three divisions operating as a single firm outperform the three divisions operating as individual companies in the market. There is a synergy between the divisions where the combined result is better than the sum of the individual performances. In fact we could say that Entertainment and Hotel give support to the main income generator that is Gambling. As the beginning of chapter 4 of the book says Team Production is the key reason that firms exist. That means in this case that
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Controls at the Bellagio Casino Resort As the name states‚ this case is about the controls Bellagio Casino Resort employs in order to ensure an efficient and effective running of its operations. The controls employed by Bellagio demonstrate how tight management needs to ensure their internal control system is in order to be effective. Bellagio uses both tight action controls and tight results controls. Tight action controls include behavioural constraints‚ including physical and administrative
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Bellagio Questions Name: Sam Clark Bellagio Questions 1. Focus on three key roles at mainly three levels of authority in the casino—blackjack dealers‚ pit bosses‚ and the vice president of table games. How would you characterize the “control strategy” (e.g.‚ tight vs. loose) used over each of these roles? 2. Prepare a list of the controls described in the case. What control problems are they designed to address? Are the managers interviewed for the case justified in being proud of their
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Bellagio has tight controls over its dealer‚ which provide a high degree of certainty that the person being controlled will act as the organization wishes. However the vice presidents of table games are not tightly controlled because there is no good performance measure for them. In terms of cash control‚ Bellagio assigns employees the responsibility of certain amount of cash‚ and some procedures are carried out to ensure that the records are reliable‚ such as standardization of actions at the tables
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