Explain the importance of customer satisfaction in service organisations The aim of this essay is to explain the importance of customer satisfaction in service organisations. Clear meaning of the customer satisfaction has been provided along with the causes and results from the effective implementation. J. Heskett ’s "service-profit chain" model has been used in order to understand the relationships between profitability of a service organisation with customer satisfaction and loyalty and the outcomes
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COMM 399 Final Examination - Feb 2013 Page 1 of 9 F INAL E XAMINATION COMM 399-204 Feb 25‚ 13:00-14:30pm‚ 2012 INSTRUCTIONS a) Do not turn to the second page before the invigilator announces the start. b) Write ALL your answers in your Exam. c) This is a closed book exam. However‚ you can use one piece of cheating sheet (both pages can be used). You are not permitted to use computers‚ internet‚ or cell phone during the exam. d) The examination takes 1.5 hours. There are three questions
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My Familiar Escape In the story “The Way to Rainy Mountain‚” by N. Scott Momaday‚ Momaday relates to his special place which is Rainy Mountain. It holds the harshest weather on earth‚ but is still spectacularly beautiful to him. There is a place I love as well‚ and find myself looking forward to every year. I count the days until I hop on the plane to reach my destination. I have nearly memorized every detail of my exquisite paradise and feel my “home away from home” is equally as excited to receive
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responsible to ensure the pigs are well- fed and have access to clean water. 2. Production/Operation Process Purchase of stock from a reliable source will be chosen to assure of good healthy result. The proponent will purchase 30 piglets (2 months old) per batch‚ four times a week. The average live weight of the native pigs is at 3‚ 4‚ 5 months are 9.0‚ 16‚ 25kgs respectively. Mix feeds and some legumes are fed two times a day to achieve the average weight. Mix feeds are given in the morning and evening while
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typical 100-pair batch‚ what is the daily capacity and manufacturing lead time within each of the following departments? a. Cutting 8 hrs/day x 60 min/hr = 480 min/day Machine 1 = (0.05 x 4)(100) + (5.25 x 4) = 41 min/batch Machine 2 = (0.05 x 4)(100) + (5.00 x 4) = 40 min/batch Machine 3 = (0.04 x 4)(100) + (4.00 x 4) = 32 min/batch Manufacturing Lead Time (MLT) = Since the machines work simultaneously‚ the MLT is 41 min/batch. Capacity = 480 min/day ÷ 41 min/batch = 11.7 batches/day
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Commission Pay * Batch Header Records Batch Number Batch Type Batch Date Batch Description Batch Count Batch Amount * Productivity Report Department Period Budget Cost/Forecasted Sales Actual Cost/Sales Efficiency Rate 2. Batching of data input and batch fields * Clock Cards Batch <50 Batch Header showing Job Code Input Type Code Week Number Total Number of Records Total Hours worked * Timesheets Batch<50 Batch Header showing
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ultimately their quality is determined before the final assembly leaves the plant. The manufacturer can either screen each item in a batch and replace defective items at a total average cost of $10 per item or use the items directly without screening. If the latter action is chosen‚ the cost of rework is ultimately $100 per defective item. For these data‚ the costs per batch can be calculated as follows: Screen Do not Screen p = 0.05 $1500 $750 p = 0.25 $1500 $3750 Because screening requires scheduling
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BABU LAL PRAJAPAT HAPU RAM PRAJAPAT RS-CIT-September 2012 Learner Code: 811094411282213 DoB: 05/08/1974 Gender: Male Batch Timings: Computer Name: Mobile No.: 9829576185 www.rkcl.in/rscit.htm Authorised Signature Patel Career Point (45290083) SHAREEPH KHAN RASHID KHAN RS-CIT-September 2012 Learner Code: 811094911282213 DoB: 10/07/1987 Gender: Male Batch Timings: Computer Name: Mobile No.: 9928345842 www.rkcl.in/rscit.htm Authorised Signature Patel Career Point (45290083)
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Objective Scope Background What is AP/AR Netting? How it worked before R12? How does it work in R12? What are the Setup Steps involved? How Netting batches are created? What happens when we submit a Netting Batch? How Netting Batches are settled? What are various Netting Batch Statuses? What are the tables involved? How these tables are linked? Summary Information Source 2 3 3 3 2 4 5 6 7 9 12 13 15 16 17 18 18 AP/AR Netting – A Technical Insight Introduction
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the uncertainty of shoe designs and growing uncertainty in each style‚ shorten the order-to-delivery lead times in the production process. Current Operating System Cutting Section | |Time Consumption (min/batch) |Cycle Time | |Machine 1. Cut shoe leather |41 |Critical time for each batch’s completion| |Machine 2. Cut linings |40
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