1. What is the Benihana concept? The Beninhana of Tokyo‚ basically a Japanese Steak House has a very unique concept in terms of the idea of watching the food being cooked live on the table in front of eyes. Benihana featured traditional Japanese cuisine experience in the urban U.S metropolis. It was the first introducer of Hibachi Cooking style in USA‚ celebrating the cooking of food so alive and entertaining. This experience comes with Teppanyaki tables which accommodated eight people and live
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Case Analysis: Arapahoe Pharmaceutical Company A PAPER SUBMITTED TO MSBMW IN PARTIAL FULFILLMENT OF THE COURSE REQUIREMENT IN PROFESSIONAL SALESMANSHIP Submitted to: Professor Ricardo Cruz Submitted by: Sales‚ Ma. Shiela N. Nolasco‚ Princess Ann R. March 7‚ 2013 I. Scenario: The case describes the condition at the Arapahoe Pharmaceutical Company and its sales management structure. In the case‚ the Arapahoe Pharmaceutical
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Case study: Benihana of Tokyo Benihana of Tokyo has been very successful for the last 40 years since 1964. From a small restaurant‚ it has developed into a chain of themed restaurants. The success of Benihana has been attributed to the superb total quality management (TQM) process especially in maintaining the overall exotic ambience and the high quality food provided. All these strengths contribute to providing an unforgettable dining experience to its consumers and are reflected in their ability
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1. Prepare a detailed process flow diagram of a Benihana restaurant on a typical busy night. a) See exhibit 1- Benihana restaurant flow diagram 2. Describe the process flow diagram in detail and contrast it with that of a typical sit-down restaurant. a) See exhibit 2 – typical restaurant flow diagram b) Benihana is much like a typical restaurant in terms of the main process flow of the customers. The flow begins with hungry people entering the restaurant and ends with full/satisfied people
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medium size corporation use. Dell customized its computers to the individual need. 1) Describe and analyze Dell’s process strategy (management philosophy‚ efficiencies‚ bottlenecks‚ supply chain partners‚ etc.). What’s the advantage and disadvantage of their process model? Dell computers 2) Discuss why Dell’s competitors‚ such as IBM and HP‚ would stick to their process models. 3) As usual‚ the last part of the case study will focus on the current PC markets. Do some research in this
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What is the Benihana concept? Rocky Aoki developed the Benihana concept by modifying the normal American dining experience from a job shop operation to a communal dining batch processing operation. The processing model is designed to make the process as efficient as possible‚ reduce scrap‚ minimize wait times‚ and wait times in queues and between processes to effective parts of the process itself. A customer enters the restaurant and is placed into the queue in preparation for processing.
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been achieved by firms practicing TQM. Try to assess what TQM Means for Benihana of Tokyo business model and what are the expected benefits of TQM implementation at it? TQM places quality responsibility on all members of the organization; this is opposed to the earlier models of ‘quality control’ where such responsibility was effectively confined to one particular organizational sector. So considering this‚ for Benihana restaurant it is not only the responsibility of the top management Rocky but of
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International operations management Case: Benihana of Tokyo Case Preparation: 1. 2. 3. 4. 5. What are the differences between the Benihana production process and that of a typical restaurant? Examine the production system in detail. (Try and draw a simple process diagram). What are the major design choices which generate operating efficiencies? What is the process flow at Benihana? How many customers can the restaurant process and what is this as cash flow? What role does the cocktail lounge serve
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Operations Management: Process Analysis and Applications Module • Changing Sources of Competitive Advantage • Operational Measures: Time T‚ Inventory I‚ Throughput rate R • • • • Link through Little’s Law Link to Financial Measures Levers for Improvement CRU Computer Rentals S. Chopra/Process Flows 1 How can operations help a company compete? The changing sources of competitive advantage • Low Cost & Scale Economies (< 1960s) – You can have any color you want as long as it is black Focused
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PRACTICE PROBLEM SET B Process Flow Diagrams 1. Consider the Custom Molds‚ Inc. case on pages 125-127 of the text. Prepare a process flow diagram of the Mold Fabrication process and the Parts Manufacturing process‚ showing how they are linked. We will discuss this flowchart in class on March 29. 2. Founded in 1966‚ DAV is one of the world’s largest insurance companies with locations in 32 countries. Given the description below‚ flowchart the New Policy Set-up process as it existed in 1996
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