Leontios Filotheou 36 Parthenonos Street‚ Apt 203 Strovolos 2021 Nicosia Cyprus +357 99 611079 Leontios.philotheou@cytanet.com.cy Paper presented at the 2007 POMS College of Service Operations ABSTRACT In this paper‚ the results of a study using an adapted version of Parasuraman et al’s (1988) SERVQUAL questionnaire‚ administered in three‚ 4* hotels in Cyprus to samples of both guests and hotel staff‚ will be presented. The aims of the survey were to identify shortcomings in the
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National Competitive Advantage of China in Electric Mobility: The Case of BYD Corresponding Author: Kasperk‚ Garnet Center of International Automobile Management‚ RWTH Aachen University Templergraben 64‚ 52062 Aachen‚ Germany‚ gk@im.rwth-aachen.de Phone +49 241 80 93348‚ Fax +49 241 80 93248 Wilhelm‚ Jan Chair of Organization‚ RWTH Aachen University‚ Templergraben 64‚ 52062 Aachen‚ Germany‚ jw@im.rwth-aachen.de Wagner‚ Wolfgang Volkswagen Corporate University‚ China Cuipingbeilixiqu‚ 16Haolou-1Danyuan
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Screening‚ grit removal‚ flow equalization‚ sedimentation‚ or dissolved air flotation are used to reduce suspended solids (SS) load from sugar industry wastewater. Biological treatment includes aerobic and anaerobic process. Except biological methods‚ physico-chemical methods are also used for sugar industry wastewater treatment. 6.1 Biological methods Since‚ sugar industry wastewater contains mostly sugars and volatile fatty acids‚ which are easily biodegradable‚ therefore all the biological (anaerobic and
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Case Study Analysis – Zillow.com Company History Zillow is a company running an online website for homeowners‚ buyers‚ sellers etc. that who are interesting in real estate. It help the user with providing a free estimate value on the property. Zillow was found by Rich Barton and Lloyd Frink‚ both of who have previous experience in the Expedia. The Zillow has been named after combining two words‚ “pillow” where lay your head at night and “zillions” which number of data points the company wish
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Buy American Buy American Requirements The Buy American Act (41 U.S.C. 10a-10d) was enacted in 1933 to encourage the federal government to buy from American companies it does not apply to professional or personal services. There are some requirements that listed under the Buy American Act (BAA) that companies need to pay attention to. The Act requires all iron‚ steel‚ and manufactured goods that are incorporated into a public building
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Golf Industry 2009 Case Analysis Michael George Central Michigan University MGT 495 Section #2216221 Table of Content 1.Introduction page 1 2.Five Forces of Competition pages 1-4 3.Driving Forces page 4 4.Strategic Map page 5 5.Conclusion page 5 6.Biography page 6 1 Introduction In this case study we look at the golf equipment industry in 2009 and its driving forces that affect the competition amongst its leaders. The companies examined in the study are Callaway Golf‚
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Coursework 2011/12 Case study analysis: Ryanair – the low fares airline: wither now? Executive Summary The purpose of this paper is to use analysis of the airline industry and of Ryanair to highlight the firms’ successes thus far. It also considers the sustainability of the current strategy by viewing the future of the firm and its competitors. Using Porter’s five forces‚ the VRIO framework and the SWOT analysis it gains intimate information on the factors impacting the firm and industry. Its success
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characteristic of a single customer regarding the magnitude of difficulty to meet its requirement. The upper-left customers are the best ones who provide highest value to Fortis while the lower-right customers are the worst ones. The upper-right and lower-left customers are average customers but have different preferences between price and service. With the analysis from Exhibit 8‚ Fortis can classify its customers and exert different strategies to deal with different customers. The benefit to Fortis
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Theft by Katherine Anne Porter Follow 10 Members Following Summary Themes Analysis More ▻ Theft by Katherine Anne Porter Analysis Style and Technique (Comprehensive Guide to Short Stories‚ Critical Edition) print Print document PDF list Cite link Link “Theft” is a unique short story in the Porter canon for several reasons. It is the first effort at incorporating autobiographical elements into her work. Porter developed an intense relationship with Matthew Josephson‚ her literary mentor and
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Porter’s 5 Forces Introduction The model of the Five Competitive Forces was developed by Michael E. Porter in his book „Competitive Strategy: Techniques for Analyzing Industries and Competitors“in 1980. Since that time it has become an important tool for analyzing an organizations industry structure in strategic processes. Porter’s model is based up on the insight that a corporate strategy should meet the opportunities and threats in the organizations external environment. Competitive
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