customer service. Relations can be nurtured using the following strategies.: Good database management: Collect information from you customers. Create memberships to your different establishments. This way you gain information for marketing while building a rapport with your customers so they keep coming back. Provide incentives for loyalty. You would be amazed at how effective something as simple as the "buy 10 get one free" card can be in gaining sales. Keep your database of customer information
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Kitchen Best: Ethics when Doing Cross-Boundary Business in Southern China Case Summary Brief background and context: Kitchen Best is a Hong Kong-based electrical-appliance company founded by Chan Dong-hwa‚ who ran business with a paternalistic style. The company has a manufacturing facility in Guangdong and sells its wares to customers around the world. Henry Chan‚ the newly appointed CEO‚ has ambitious plans for business. He brought a more Western style to company and aimed to double the company’s
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Character vs. Character One of the simplest forms of conflict comes when one character is in opposition to another. Sometimes writers show this type of conflict between a villain and a hero‚ other times the conflict may take place between two sympathetic characters with opposing points of view. Character vs. Self Moral dilemmas are a commonly used source of conflict. businesman thinking image by forca from Fotolia.com Sometimes the conflict in literature does not come from external forces‚
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UNDERSTANDING LABOR-MANAGEMENT CONFLICT AND RESOLUTION * HRM perspective- conflict is the result of poor management… between labor and management… it’s a management problem that can be dealt with by management. * most‚ maybe all conflict‚ can be resolved through the implementation of innovative‚ organizational practices (ex. Scientific Management) You can establish a Unity of Interest if you have the right organizational practices. ‘all interests would align’ * Human relations
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Case #34: Lease versus Buy Analysis Why Buy It When You Can Lease It? David Bajak Katrina Bishop Gary Hsieh Question 1: What are the different kinds of leases available and which one would be best suited for Paulo’s restaurant? Explain why? There are two major types of leases: operating lease and financial lease. An operating lease places the responsibility of maintenance and repairs on the lessor‚ has a life span of no more than 5 years‚ and is usually cancellable.
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ard-successful-07-2005 Case study : THE WORLDCLASS LIGHTING 1. The implementation of the Balanced Scorecard had improved Worldclass management review practices. Previously the management review was done only with the general manager and the controller. Where as with introduction of Balanced Scorecard now management review is done with the whole management team. Furthermore the balanced scorecard practised by Worldclass essentially measures both strategic and operational targets i.e organizational
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Can money buy happiness? "Money cannot buy happiness" it is often claimed. But with money you can buy most of the things that are necessary for happiness: good food‚ accommodation‚ entertainment‚ travel‚ quality health care. No wonder most people want to make as much money as possible. Do you agree or disagree? The saying that money cannot buy happiness has many opponents. They claim that with the help of money it is possible to get the things that constitute happiness‚ such as delicious food‚
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power and responsibility of management to the trusted subordinates. However‚ without having a management system with clear objectives but just simply trust the subordinates unconditionally based on their previous good working attitude‚ they may take advantage of loopholes in the system for personal gain. For a SME doing cross-border business such as company based in Hong Kong while having manufacturing factory at mainland‚ a lot of problems can occur if a good management system is not established
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Outsourcing and make-or-buy decisions. What cost factors should influence the decision on whether to outsource the payroll functions? Horngren‚ Sundem and Stratton (2004)‚ say that "When managers consider the make-or-buy decision for services‚ it is often called outsourcing" [1‚ p255]. Outsourcing "( ) is often defined as the delegation of non-core operations or jobs from internal production within a business to an external entity (such as a subcontractor) that specialises in that operation" [2]
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What is a best practice? 1. It is the most efficient quantity and quality 2. A previously successful method 3. labor/appropriate use of materials 4. Money goes up (owner) 5. Replicable (everyone) 6. Defines goal (making money while maintaining guest satisfaction) 7. High guest satisfaction 8. Efficient 9. Ethical Stake Holders Employer/Owner Employee Guest Environment BONUS QUESTION: Jay Westerweld in 1987‚ invented Green Washing which is a deceptively
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