Best Buy Case Study Jeffrey Casale Best Buy Case Study Introduction Best Buy is the world’s largest consumer electronic retailer with over $40 billion in revenue‚ 1‚300 stores and 150‚000 employees at the end of 2008 with a US market share of 21% (1). Best Buy’s humble beginnings go back to 1966 in Saint Paul Minnesota where a small audio specialty store named The Sound of Music was opened. Over the course of the last 43 years the world of consumer electronics have changed tremendously‚ but
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1. What can any retailer learn from this case? According to this case‚ and concerning about the strategy that Best Buy has created‚ retailers can similarly create a retailer-led product strategy to leverage their customer knowledge for product differentiation and to understand what the needs of the customers are; they must discover what satisfies the customer and what not. In addition‚ the retailer can seek for news partnerships‚ new stores‚ new countries and new categories and services in order
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dr.ibrahim hegazy- marketing 480 | Best Buy INC.-Dual Branding in ChinaCase 2 | Nada Ali Ezz El Din900071202 | | | 4/5/2011 | | Index I. Introduction---------------------------------------------------------------------------------------p.3 II. Opportunity Identification-------------------------------------------------------------------p.3 III. SWOT Analysis -----------------------------------------------------------------------------p.3-p.7 IV. Alternative
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Question #1 Best Buy Co.‚ Inc. has become the leading international specialty retailer of consumer electronics. In order to determine its success within the consumer electronics retail industry and the overall business industry‚ we have to dissect several factors associated with the firm ’s external environment‚ which include its macro environment and the industry environment and its competitors analyses‚ which identifies the firm’s threats and opportunities. Within the macro environment‚ such
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Abstract After acquiring a stake in Five Star‚ a retailer of appliances and electronics in China‚ Best Buy’s VP John Noble is responsible for launching a dual brand strategy to China as he did in Canada back in 2002. The plan was to open three stores in less than two years in China while Five Star was planning on opening 25 additional stores. Entering China would prove to be much more difficult than neighboring Canada as a country with 1.3 billion consumers which is a lot of people to please.
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Submission of “Case 24 Best Buy Co. Inc.: Sustainable Customer Centricity Model?” Abstract Best buy Co. Headquartered in Richfield‚ Minnesota‚ was a specialty retailer of consumer electronics. It operated over 1‚100 stores in the US‚ accounting for 19% of the market. With approximately 155‚000 employees‚ it also operated over 2‚800 stores in Canada‚ Mexico‚ China and Turkey. The company’s subsidiaries included Geek Squad‚ Magnolia Audio Videos‚ and Pacific Sales. In Canada‚ best buy operated under
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Universe‚ 2010) ]. The company in 1983 became Best Buy after a 1981 tornado‚ which lead to the annual “Tornado Sale” promotional events [ (Funding Universe‚ 2010) ]. The company also expanded its product lines to include home appliances and consumer electronics. In the 1990s‚ Best Bu y accomplished 1 billion dollars in revenue in 92‚ while becoming the retailer to offer DVD hardware and software [ (Funding Universe‚ 2010) ]. In the 2000 era‚ Best buy discontinued compact cassettes and offered products
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| | | |Best Buy Co.‚ Inc. [pic] | |Strategic Audit
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BEST BUY In 1966‚ Richard Shulze opened a small business in St. Paul‚ Minnesota called Sound of Music. In the next 17 years Shulze’s small store rapidly grew into a multi-million dollar outfit. In 1983‚ Sound of Music changed its name to Best Buy Co.‚ Inc and the first superstore was opened in Burnsville‚ Minnesota. With the new name the store also began carrying more name brands‚ appliances‚ VCRs and offering central service and warehouse distribution. Throughout the nineties Best Buy became
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quality‚ customer service‚ product selection‚ or other product or service attributes: - I believe that some of the actions that Best Buy took to gain sales and market share were: TV advertising‚ competitive marketing in the television industry and holiday season‚ mobile phone promotion‚ online marketing and the push of sales in the international market such as Best Buy in Canada. Along with that they have made a brand out of the “Geek Squad” by making customer service a more personal service that
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