Best Buy Co. Inc.: Sustainable Customer Centricity Model? 16 12 BEST BUY CO. INC.: SUSTAINABLE CUSTOMER CENTRICITY MODEL? CASE # 3 BEST BUY CO. INC.: SUSTAINABLE CUSTOMER CENTRICITY MODEL? MGT403 STRATEGIC MANAGEMENT PREPARED FOR Tanvir H DeWan Coordinator of College of Business IUBAT PREPARED BY Serial Number Name ID 01 Shahriar Rawshon (Group Leader) 09102095 02 Md. Zakiruzzaman 09102151 03 Suchona Akter Swarna 09102163 04 Shahara Akter Eva 09102156 05
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Best Buy Co.‚ Inc. Customer-Centricity Background: The consumer electronics giant‚ Best Buy‚ was first established in 1966 with a single location and a staff of three in St. Paul‚ Minnesota‚ selling audio equipment targeted at 18-25 year old males. Initially Sound of Music/Best Buy grew through acquisition‚ expanding to nine locations in the Twin Cities area by 1978. The name‚ Best Buy‚ and expanded product line‚ ranging from audio and video equipment to large appliances‚ were a result of a “best
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Best Buy Customer Centric Model “How can Best Buy continue to have innovative products‚ top-notch employees‚ and superior customer service while facing increased competition‚ operational costs‚ and financial stress?” This is the critical question asked by a company who has out survived others‚ but will they outlast when all is said and done. Originally known as the Sound of Music established in 1966‚ Best Buy began as an audio components retailer. By 1983‚ the company officially changes its name
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make Customer Centricity the business model for how we operate. You would have recently gone through the Customer Centricity Training. Customer Centricity is a continuous journey to keep Customers at the center of everything we do. By seeing PNB MetLife through our customers’ eyes and reducing the effort they have to expend‚ PNB MetLife will create competitive advantage as targeted customers come to us‚ stay with us and buy more from us What is Customer Centricity? Customer Centricity is a
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http://jsr.sagepub.com Journal of Service Research DOI: 10.1177/1094670506294666 Journal of Service Research 2006; 9; 113 Denish Shah‚ Roland T. Rust‚ A. Parasuraman‚ Richard Staelin and George S. Day The Path to Customer Centricity http://jsr.sagepub.com/cgi/content/abstract/9/2/113 The online version of this article can be found at: Published by: http://www.sagepublications.com On behalf of: Center for Excellence in Service‚ University of Maryland Additional services and information
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This case introduces the concept of customer centricity and traces its development at EMC‚ the world ’s leading data storage hardware and information management Software Company. EMC ’s customers had historically relied on EMC salespeople to guide them through the complex‚ consultative buying process. However‚ with the rise of social media‚ prospective customers are getting more of the information they require earlier in the purchase process online. As they do so‚ their physical interactions with
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Executive Summary Best Buy Company‚ Inc. is the multinational retailer of consumer electronics in the United States. Together with its subsidiaries‚ which include Geek Squad‚ Magnolia Audio Video‚ Pacific Sales and Future Shop‚ the company has approximately 4‚000 stores located in the United States‚ Canada‚ Mexico‚ China‚ and Turkey. Best Buy considers their value added approach to customer service‚ by creating positive experiences during the initial purchase and afterward‚ to be the contributor
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| katty Best Buy CaseMission:Vision: 1. External - What are Best Buy’s opportunities and threats?Best Buy opportunities and threats are related with the continuing growth of the electronic retail industry.Best Buy’s opportunities are: * Increase in the demand for consumer electronics‚ due to the migration of the population from cities to suburbs‚ creating the need for retail centers. * The birth of online retailing‚ with allows Best Buy to have potential growth with online sales. * Inorganic
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but also on delivering value and the utmost benefit to customers. The basic ideas underlying the marketing concept are first; Focusing on customer wants and needs so that the organization can distinguish its offerings from those of other competitors. Second‚ integrating all the organization’s activities‚ including production‚ to satisfy customer’s wants. Most importantly‚ to achieve long-term goals for the organization by satisfying customers wants and needs legally and responsibly. The marketing
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CEO‚ Brad Anderson‚ Best Buy has seen year over year growth. The issue is the need for maintaining future growth of Best Buy. Is the tried and tested customer-centric model that kept the organization afloat‚ even during the 2007-08 financial crisis‚ enough? The problem in this case can be seen when the customer-centric model is placed under the microscope. Best Buy has an effective model to get the right product into the right customer’s hands‚ that is‚ provided a customer walks into a store at
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