Strategy is the direction and scope of an organization over the long term‚ which achieves advantage in a changing environment through its configuration of resources and competences with the aim of fulfilling the stakeholder’s expectations. Strategic Decisions are about: The long-term direction of an organization The scope of an organization’s activities Gaining advantage over competitors; Addressing changes in the business environment; Building on resources and competences (capability); Value
Premium Strategic management
What is this course about? Strategic Management PART I Strategic Analysis Session 1 PART III PART II WHAT IS STRATEGY ? Strategy Formulation Strategic Analysis Strategy Analysis Strategy Formulation Strategy Implementation Strategic Analysis Strategy Formulation Strategy Implementation Strategy Formulation Strategy Implementation 1 What is Strategy? 6 International Strategy & Globalization 2 Assessing Organizational Performance
Premium Strategic management Strategic planning
Introduction Strategy is a course of action‚ specifying the resources required‚ to achieve an objective and a goal. It’s the organization’s plan as to how it is going to create value. Some of the levels of strategy in an organization are: corporate‚ the general direction of the whole organization; business‚ how the organization tackles particular markets; and operational/ functional‚ that means that there are specific strategies for different departments of a business. To achieve the objectives
Premium Strategic management Strategic planning
What does it mean to be customer centric ? The heart of the word customer is “custom”. Great companies understand this. They know building a value proposition around what customers really want – and will want in the future is the foundation far a competitive advantage and business success. What are the benefits of centricity ? * A profitable customer base * Clear understanding of how to grow your business and profits‚ based on a deep knowledge of your customers * An ability to
Premium Customer Business Knowledge
become the world best. Route network through more than 21 countries with applied low cost as their core business. In addition‚ efficient and maintaining a simple aircraft fleet and a route network based on low-cost airports. Besides that‚ objective of AirAsia Berhad operates scheduled domestic‚ regional and international flights to over 400 destinations spanning 25 countries (academia.edu‚ 2013). AirAsia Berhad carries 70 million passengers a year‚ within six years starting from 2014. In addition
Premium Low-cost carrier Airline US Airways
segment for the local companies is from low-income to middle-income people who are largest portion of the society. This report is made to order to analyze and evaluate performance and potential scenario of Walton‚ sister concern of R.B Group‚ in a growing domestic electronic market. Walton has a goal of making double overall market share in coming years. It has fruitfully positioned itself as a customer friendly and eco-friendly company. It’s after sales service has contributed tremendously in building
Premium Marketing
Customer service | Customer-Centric | An introduction on how to provide superior customer service skills. | | | | An informational essay on how to provide superior customer service using these seven skills: The right attitude‚ Understanding the customer’s needs‚ Clear communication‚ Dealing with difficult customers‚ Business telephone etiquette‚ Customer service and technology‚ and Serving diverse populations. The essay provided also uses examples of these situations and may include
Premium Customer service
Detailed explanation of the principles of customer service Principles of good customer service is very important to give excellent customer service and to make the customer want to return the importance of customer service is to ensure the needs and wants of customers are met by the organisation‚ meeting customer expectations and ensuring satisfaction. Customer service aims to provide support and the best experience to a customer through actions that are taken by the seller. This includes actions
Premium Customer service Customer Good
Strategic Management » Manage Decisions 03/12/2013 17:12 Home About Manage Decisions Compete‚ Thrive & Sustain with better business decisions Strategic Management Archived Posts from this Category Wed 27 Oct 2010 Google & Innovation Culture – Challenges ahead Posted by anil under Academic‚ Innovation‚ MBA‚ Strategic Management No Comments As Google gets bigger‚ it is going to be difficult to manage and keep up the innovation culture as it keeps marching on its path to success
Premium Strategic management Strategic planning Management
Minitex CRM stands for Customer Relationship Management. It is a strategy used to learn more about customers ’ needs and behaviors in order to develop stronger relationships with them. It plays an important role in understanding customer’s needs by gathering the information about the customers that helps in marketing and selling the company’s products. With an effective Customer Relationship Management strategy‚ an organization can increase revenues by providing better services and selling products
Premium Customer service Customer relationship management Sales