Organisational Change: Improving Hospital Performance • Critically discuss the sources of resistance encountered by Tracey Burns and her team? Support your discussion with evidence-based literature. • Explore the approaches they used to manage the resistance and critically evaluate the effectiveness of those approaches‚ drawing on your learning from the module and key literature sources. 2 CONTENTS Topic Page No. Introduction 4 Resistance to change 5 Need for
Premium Change management Strategic management
There was a family in a small city in California. The family consisted of a daughter of sixteen years old and her parents. The father worked at a bank and he had a boring job. The mother worked as a cleaner in wealthier houses. The next morning was just a normal morning‚ until the daughter that who called Juliet got a phone call. The message from the phone call was not a really pleasant message. Her grandmother was in the hospital. The grandmother of Juliet lived in Washington and that was almost
Premium Family
CASE: Community Hospital Evening Operating Room Solution 1) The average customer arrival rate and service rate per hour Patient arrival time in a day (11 pm to 7 am) = 8 hr/day Patient arrival time in a year (Total study time) = 8 (hr/day) * 365 = 2920 hrs For average customer arrival rate‚ we know that 62 patients are required during that time period. So average customer arrival rate (λ) = 62/2920 = 0.0212 patients /hr Service rate (μ) = 60/80.79 = 0.7426 /hr
Premium Physician Hospital Surgery
Open Hearts: Big Brothers/Big Sisters Pamela Naughton Rucker Mrs. McKibbin EH 322-04 March 19‚ 2001 OUTLINE Thesis Statement: The Big Brother/Big Sisters program was designed to help children from single parent homes. The program matches children with positive adult role models. I. Beginning a. History-BB/BS began as early at the 1900’s. b. Facts and statistics-Children in the program excel in various areas such as school and relationships with others. II. Role of a Big Brother or Big Sister a. Purpose-Our
Premium Sibling Birth order
Restview Hospital Case Study Analysis #2 Restview Hospital Even though Mary coordinated corresponding product demonstrations from the different vendors‚ and she was planning to include the board members in the product evaluations‚ Jack insisted that the board members were too busy to attend. When the demonstrations were being performed‚ Jack displayed very little interest in the products. Mary offered to present her findings and recommendations to the members of the board‚ but Jack insisted
Premium Case study English-language films Management
Running head: HEALING HOSPITAL: A DARING PARADIGM Healing Hospital: A Daring Paradigm Karen McDevitt Grand Canyon University Spirituality in Health Care HLT 310V Patricia Mullen April 07‚ 2011 Healing Hospital: A Daring Paradigm Service‚ Integrity‚ Safety‚ Trust‚ and Respect may be the core values established as guidelines for hospitals’ staff members. Without love it will not qualify as a Healing Hospital. The employees need to embrace the human spirit and incorporate genuine
Premium Patient Health care Love
For the exclusive use of N. VAIDYA‚ 2015. IMB 425 SUHRUTA KULKARNI‚ KRIPA MAKHIJA AND U DINESH KUMAR APOLLO HOSPITALS: DIFFERENTIATION THROUGH HOSPITALITY The ‘‘wow’’ factor in service relies on constant innovation and demands continuous and sensitive focus on all issues that may affect the patient’s stay in a hospital. Every touch point of the hospital needs to be ‘‘alive’’ and the client must be able to feel the warmth offered. The culture of service is imperative in today’s scenario‚ where the
Premium Hospital Patient
Description: ABSTRACT Our project Hospital Management system includes registration of patients‚ storing their details into the system‚ and also computerized billing in the pharmacy‚ and labs. Our software has the facility to give a unique id for every patient and stores the details of every patient and the staff automatically. It includes a search facility to know the current status of each room. User can search availability of a doctor and the details of a patient using the id. The HospitalManagement
Premium Windows XP Windows NT Microsoft Windows
1. How successful is the Shouldice Hospital? Generate a P&L statement using available information from the case. Treat each of the two operations—hospital and the surgery—separately. Hospital: Revenues (4 days X $111/day x 6‚850 patients/year) 3‚041‚400 Cost 2‚800‚000 Profit: 241‚400 Clinic: Revenues ((($450 + 60 + 75) X 0.20) X 6‚850 patients/year)) 3‚596‚250 Cost 2‚000‚000 Profit 1‚596‚250 Total Profit 1‚837‚650 2. How
Premium Surgery Hospital Patient
Danielle Bryant Mark Neumann Communications 101 4 November 2001 “In a small place people cultivate small events‚” states author Jamaica Kincaid in her novel A Small Place. The book illustrates a landscape in which she lives thus detailing who she is as explained by Jose Ortega y Gasset. Born and raised in the twelve-mile long‚ nine-mile wide country of Antigua Kincaid has struggled with her small place her entire life as she narrates the paradise that many visit and the prison in which many
Premium Jamaica Kincaid