An analysis of the e-service literature Introduction: Recent advances in technology have created a surge in “technology-based self-service” (Dabholkar et al. 2003). Such developments are changing the way that service firms and consumers interact‚ and are raising a host of research and practice issues relating to the delivery of e-service. E-service is becoming increasingly important not only in determining the success or failure of electronic commerce (Yang et al.‚ 2001)‚ but also in providing
Premium Customer service Marketing Customer satisfaction
Food services (high) Bargaining power of suppliers: low. Food is a low cost industry; there is only a little price difference between different suppliers. The suppliers want to sell their raw material should accept the marketing price. Bargaining power of buyers: low The buyers can decide to choose a cheaper food because there is so many food service they can choose‚ the industry should establish an reasonable price. Threat of new entrants: medium People like to try new food. But if the
Premium Catering Commerce Restaurant
Lecture1 1. What do you think of Cruise Safety? 2. What do you think of Cruise Life? Lecture2 3. What is the advantage to develop Cruise Economy in China? 4. What is the Challenge to develop Cruise Economy in China? Lecture3 5. Why there is no big Cruise Company in China? 6. How should we develop Cruise In China? Lecture4 7. What is the Core of Cruise Products? 8. What do you think of the different product demanding of Chinese? Lecture5 9. How can we get a cruise product in China? 10
Premium English-language films
References: 1. Reference for Business Company 2014 http://www.referenceforbusiness.com/history2/89/Billabong-International-Ltd.html viewed 8th November. 2. Katie Smith 2013‚ “retail focus: where did billabong go wrong” EDITD’s blog‚ April 2013‚ viewed 8th November‚ http://editd.com/blog/2013/04/retail-focus-billabong/ 3. Philip Kotler and Kevin Lane Keller 2006‚ ’What is geographic segmentation ’. Marketing Management. Prentice Hall‚ viewed 8th November.
Premium Marketing
Billabong Financial Review over 2012 & 2013 A. Current Ratio Part 1: ! ! ! ! ! ! Current ratio = Current assets Current liabilities 2012 Current ratio = 898.92 611.44 = $1.47 2013 Current ratio = 622.37 612.50 = $1.02 Part 2: The current ratio is a measure of a business’ liquidity‚ calculated by taking total current assets and dividing by total current liabilities. The 2013 current ratio for Billabong has dropped $0.45 since 2012. It is generally unwise for a business
Premium Generally Accepted Accounting Principles Income statement Balance sheet
Billabong International Ltd. markets apparel and accessories designed for surfing‚ skateboarding‚ and snowboarding. The company offers more than 2‚200 products‚ including Board shorts; t-shirts; swimwear; shorts‚ pants‚ and jeans; fleece tops; "jumpers" or pullover sweaters; jackets; backpacks; sports eyewear; and many other products‚ primarily for young men and women. Billabong products are sold through licensees or directly from the company and are available in extreme sports shops in over 60 countries
Premium Australia Surfing Retailing
Michael Porter’s five forces is a model used to explore the environment in which a product or company operates Five forces analysis looks at five key areas mainly the threat of entry‚ the power of buyers‚ the power of suppliers‚ the threat of substitutes‚ and competitive rivalry. New Entrants Suppliers Industry competitors and extent of rivalry Buyers Substitutes Introduction to Porter’s 5 forces The model of the Five Competitive Forces was developed by Michael E. Porter in his book „Competitive
Premium Strategic management Management
The five force model is a framework tool used to assist in the analysis of completion within a bounded industry. This model is in essence‚ a model of an Industries’ structure. The five forces comprising this model and identified by Michael Porter to have an effect on industry structure are: rivalry‚ otherwise known as the intensity of competition; the threat of new entry (of competitors into an industry); supplier power or degree by which suppliers in an industry can dictate favorable contract
Premium Airline Southwest Airlines Avianca
Porter’s Five Forces Strategy Skills Team FME www.free-management-ebooks.com ISBN 978-1-62620-999-2 Copyright Notice © www.free-management-ebooks.com 2013. All Rights Reserved ISBN 978-1-62620-999-2 The material contained within this electronic publication is protected under International and Federal Copyright Laws and treaties‚ and as such any unauthorized reprint or use of this material is strictly prohibited. You may not copy‚ forward‚ or transfer this publication or any part of
Premium Strategic management
Porter’s Five Forces Model: an overview Porter’s Five Forces Model: an overview Abstract Porter’s Five Forces Model is a structured framework for analyzing commerce and business establishment. It was formed by Michael E. Porter of the Harvard Business School between 1979 and the mid 1980’s. Porter developed the Five Forces model in opposition to the SWOT (strengths‚ weaknesses‚ environmental opportunities‚ threats) analysis that was an industry standard for businesses to determine how they
Premium Strategic management Management