Gathering information before the customer has explained the issue Sample scripting: Tier 1 and Tier 2: Thank you for contacting AT&T. My name is [Agent’s Name/ID]. May I have your name‚ please? Thank youMr./Ms. [Customer Name]. May I have the billing account number or telephone number associated with the account you are calling about today? How can/may I help you today? Assure Customer Assure the customer of understanding and ownership of the issue: * Express genuine‚ relevant empathy.
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University of Phoenix Material Employment Laws Chart Complete the chart below using information from the weekly readings and additional research if necessary. Employment Law Description and Requirement of Law Court Case Influential to Establishment of Law Importance of Law Workplace Application Civil Rights Act of 1964 “Prohibits discrimination in all employment decisions on basis of race‚ religion‚ ethnicity‚ sex‚ and national origin.” (DeCenzo‚ Robbins‚ & Verhulst
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person. B. ORGANIZATIONA SET-UP The Owner/Manager has the highest policy making body that is composed principally of the firm. Thus‚ the Manager is empowered to direct and supervise the business‚ manages the property of the firm‚ and ORGANIZATIONAL CHART JOB REQUIREMENT AND DISCRIPTION The Sole Proprietor Project is composed of one owner that will run the activities of the Sweet Corn Farming proposed in Zamboanga City. The Sole Proprietor Project is composed of the following Owner as
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Cash Flow University of Phoenix Cash Flow “The statement of cash flows reports the cash receipts‚ cash payments‚ and net change in cash resulting from operating‚ investing‚ and financing activities during a period” (Weygandt‚ Kimmel‚ & Kieso‚ 2010‚ p. 614). Companies are required to prepare a statement of cash flow because it contains important information about the company that deems useful for external sources‚ such as investors‚ to make educated decisions about a company. The
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Medical Billing and Coding Corinthea Madden CISS 109/3296 Professor Stanton March 24‚ 2012 Corinthea Madden Professor Stanton CISS 109/3296 March 24‚ 2012 Medical Billing and Coding Medical billing and coding is the process of receiving and submitting error free claims to insurance companies to receive payment for services by a health care provider. Billing and coding is almost like story telling. Attention to detail and familiarity with anatomy‚ medical terminology and diseases
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Republic of the Philippines Tarlac State University College of Business and Accountancy Financial Management Department Risk Management: K(no)w Risk‚ No Future Reaction Paper Ronmar M. Supan March 2013 Managing risk is the topic of the seminar last February 22‚ 2013 themed “K(no)w Risk‚ No Future” which was held at Max’s Restaurant‚ San Miguel‚ Tarlac City. It happened between 8:00am up to 5:00pm. The aforementioned seminar was attended by Risk Management students of College of Business
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Silvestri: Companion CD-ROM for Saunders Comprehensive Review of Nursing for the NCLEX-PN® Examination‚ 4th edition This CD is designed to run on both PC and Macintosh. Your computer should meet the following minimum requirements: Windows® Windows 2000 or above operating systems Intel Pentium III processor (or equivalent) / 600 MHz or greater (may be sluggish with processor speeds below 800 MHz) 256 MB RAM 50 MB Free disc space At least an 1024 x 768 pixels screen resolution Thousands
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The Flow of Energy Stacey Ann Langston SCI/209 February 3‚ 2013 Cynthia Collin-Clausen The Flow of Energy The marine ecosystem relies on solar energy converted through photosynthesis by producers. Consumers‚ fish for example‚ metabolize‚ and release as chemical energy to convert into mechanical energy. The ecosystem distributes energy to living organisms through heat energy. Decomposers break down dead organisms and deplete them of their
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Axia College Material Appendix D Air Pollution Chart After reviewing Ch. 8 and 9 of your text‚ complete the following table‚ then respond to the questions that follow: Issue Sources Health/Environmental Effects Carbon dioxide (CO2) Greenhouse gas‚ Combustion of fossil‚ fuels such as coal‚ oil‚ gas in power plants as well as volcanoes. Also found in soft drinks Helps plants with photosynthesis also keeps the earth insulated. But also keeps the temperatures rising. Also cause global warming
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information From institution 5. Design of Wireless Sensor Networks for Mobile Target Detection 6. File hiding using Triple DES Algorithm 7. File hiding with a use of video stenography and Key generation 8. Fast data collection in tree based wireless sensor network Auto mobile project titles 1. Microcontroller based railways level crossing accident avoiding system. 2. Vechiles high speed indication and automatic Pneutmatic braking system. 3. Buttton operated
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