Standard Operating procedure for help desk ( AD Manager Plus Manager Engine) Create SOP Help Desk Responsibilities: CTS Staff will log all incoming phone requests for assistance (RFA)‚ and walk-in RFA’s into the support ticketing system. Each RFA will be assigned a unique ticket number. This number will be referenced in all subsequent communications for tracking purposes. The CTS staff assigned to the RFA will assign a priority based on the following guidelines: Priority Levels: The
Premium Help desk Issue tracking system
Capitalizing Operating Leases The principal advantages perceived by companies who enter into leases are: • They are able to use the assets in their business without showing the related debt. Companies improve the utilization of their assets via leasing since they can add capacity‚ as needed‚ a lot more easily by leasing rather than committing to own the assets. • They show no interest expense or depreciation in the income statement‚ although both of these are part of the “lease
Premium Lease Balance sheet Depreciation
Cash Flow from Operating Activities Net cash provided by operating activities was Rs. 14‚455.5 million in the nine-month period of fiscal 2004. During this period there was a decrease in accounts receivable of Rs. 2‚911.5 million‚ and prepaid expenses and other current assets of the TCS Division increased by Rs. 1‚781.5 million during this period. Unbilled revenues increased by Rs. 1‚428.94 million. Net cash provided by operating activities was Rs. 8‚774.8 million and Rs. 12‚605.5 million in
Premium Generally Accepted Accounting Principles Accounts receivable
The Easy Way Out In Blackberries In June‚ Ron Rash addresses a number of hardships particularly what happens when familial obligations and loyalty come into question. While each of the story’s central characters faces his or her own internal struggle‚ the question that emerges most clearly is when does familial loyalty and obligation end and where does accountability and determination begin? High school sweethearts Jamie and Matt have been married for barely a year. During that time‚ (and prior)
Premium Family
18th European Symposium on Computer Aided Process Engineering – ESCAPE 18 Bertrand Braunschweig and Xavier Joulia (Editors) © 2008 Elsevier B.V./Ltd. All rights reserved. Optimization of Preventive Maintenance Scheduling in Processing Plants DuyQuang Nguyen and Miguel Bagajewicz The University of Oklahoma‚ R. T-335 SEC‚ 100 E. Boyd‚ Norman‚ OK 73019‚ USA Abstract A new methodology designed to optimize both the planning of preventive maintenance and the amount of resources needed to perform
Premium Maintenance Preventive maintenance Failure
What were the strengths and weaknesses of the Fed’s operating procedures that were used after October 6‚ 1979? In 1979‚ two factors impacted inflation. The oil shock resulted in prices spiraling out of control. With higher production costs‚ the companies have to maintain profits margins by increasing prices to consumers (inflation). In addition‚ the weakness of the US dollar aggravated inflationary pressures as well. The weak dollars results in rising of the price of imports and reducing the price
Premium Monetary policy Federal Reserve System Central bank
Extending one of her feet‚ Connie kicked opened the half-opened door. The operating theatre had an orange ethereal radiance as moonbeams invaded from the open skylight roof. Every surface was corroded with rust‚ even the large surgical light‚ a curved dish with many broken bulbs scrutinised the aged operating table. Circling her torch around the room‚ Connie zoomed her phone onto the furniture and then scouted the floor. “Look‚ loads of Doctors or surgeons or something have left scrubs and masks
Premium English-language films Light Physician
Operating a Franchise in Australia Contents Introduction 2 Discussion 3 Conclusion 11 References 12 Introduction The major issues or background of the essay is the need to review the franchisee code of conduct in Australia and verifying the amendments those took place in 2008 and 2010. The key points for this review are issues like questions of good faith in franchising‚ the various rights of franchisees at the end of their franchise agreements for example recognition for any contribution
Premium Franchising Marketing
In the poem “Blackberry-Picking‚” Seamus Heaney is able to convey not just a literal description of picking blackberries‚ but also a deeper understanding of the whole experience. He is able to do this through the use of informal diction‚ imagery‚ and similes. The poem begins with the speaker describing one’s feelings when they eat the first blackberries of the season. He states‚ “You ate the first one and its flesh was sweet.” This usage of “you” brings the reader into the poem. Adding the reader
Premium Poetry Fruit English-language films
Operating System Security Security is the most important part of an operating system when it comes to keeping the system and its information safe. There are various aspects to the security piece in an operating system; which are protocols‚ kernel and encryption. The UNIX/LINIX‚ Apple and Windows Server 2008 all have protocol‚ kernel and encryption features. These features need to be enabled to the highest level in order to have the most security for each of these operating systems. Even
Premium Operating system Mac OS X Microsoft