Job Title: Customer Service Agent Job Summary: A Customer Service Agent deals with customers mainly by email‚ but occasionally by telephone to handle customer inquires and complaints. The customer service agent obtains all pertinent information from the customer and acts a mediary on behalf of Half.com‚ between the sellers and the buyers to settle all disputes‚ inquiries and complaints. Relationships: The Customer Service Agent will have and maintain working relationships with other Customer
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[Case: Zipcar] Zipcar’s SWOT and financial analysis a) Strengths Firstly‚ Zipcar seized 80% of US market share‚ making it the strong player in the market. Secondly‚ as the company is able to acquire its competitors (Flexcar-US‚ Streetcar Ltd-UK)‚ they can reduce the competitors as well as gain those market shares and customer bases from those 2 companies. Thirdly‚ Zipcar’s customer-friendly and disruptive business model is what makes it unique. They leverages accessibility‚ make it available close
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1. How strong are the competitive forces confronting Blue Nile and other online jewelers? Which one of the five competitive forces is the strongest? Do five-forces analysis to support your answer. * Threat of new competition: Barrier to entry is moderate due to high capital requirements for technology and software application needs to ensure a customer/user friendly online purchasing experience. But I believe this will be offset by the industry profitability attractiveness to new competitors
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Harvard Case Review and Analysis 1. Jeff Immelt’s strategies for GE were solid in a theoretical sense. The company should have been delivering above-average returns and seen all the positives that he preached about it. The reason this did not happen and they faced some humiliation in 2008 until 2010 were due to GE Capital. Immelt thought that they were diversified enough to survive the economic downturn. However this proved to be wrong. In an interview for BusinessWeek magazine David Magee
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Case Study: Ducati Should Minoli seek to grow the business in 2001? Since Minoli took the position as CEO of Ducati in 1996‚ the business has grown and became extremely successful. He transformed a company that was once on the verge of going bankrupt into one of the most profitable motorcycle manufacturers in the world. The explosive growth‚ profitability‚ market share‚ and revenues prove Minoli truly is an expert in turnaround management. He set high goals for the company such as reaching 10%
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in improving the business. This paper introduces three theories namely Fundamental Attribution Error‚ Expectancy Theory‚ Operant Conditional Theory in identifying the problems that fall into one of these categories. 1. From the Portman Hotel case study‚ there were many fundamental attribution errors made by groups or type of people. A few of them are • Firing PVs in the first month by the Management due to their low turnover (16%) • PVs complaint about porters‚ who were slow to respond to
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MGMT206 MGMT206 Written Assignment: Case Study Analysis Colleen E. Mills 1. What expectations about communication were revealed by the various employees’ comments? Comments made my employees about communication varied over the whole company showing mixed expectations. The expectations differed from expecting more information to have been provided‚ to simply expecting the medium used in communication to have been more personal. There was also a group of employees that were satisfied with the
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Research Essay- Topic 3 Stakeholder Engagement – A Case Study: The Victorian Desalination Project Introduction During environmental debates‚ the various stakeholders involved often have competing values‚ motivations and purposes. One example used to demonstrate this is the Victorian Desalination Plant (proposed to be completed 2011) in Wonthaggi‚ Victoria‚ Australia. The Victorian Desalination Project is a controversial project involving the Department of Sustainability and Environment
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Case Analysis on Motivating Employees Motivation key for Success: The Case of Xerox BBA310: Management Deborah Witt Jones International University‚ (JIU) Instructor: Dr. Ina-Ann Freeman 04/12/2014 Case Analysis on Motivating Employees Xerox was able to motivate its employee through the crisis it faced in 2000? Xerox faced in 2000‚ the company was able to maintain employee motivation. However‚ I am sure it was not an easy task. I think the company was
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Journal of Computer Science and Management Research Vol 2 Issue 7 July 2013 ISSN 2278-733X Blue eyes Technology Himanshu Sharma and Gaurav Rathee Computer Science Department‚ Mahamaya Technical University‚ Noida‚ Uttar Pradesh-201309 hmix13@gmail.com & gaurav_rathee@hotmail.com Abstract - This study examines the making‚ building and the real life application of Blue eyes Technology. The BLUE EYES technology aims at creating computational machines that have perceptual and sensory ability
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