After looking over the customer service model I would use what I thought I would want to receive as a customer calling in for help. You have a preconceived notion as to what your customer service call would be like. For instance if I had a customer call I would like to greet them warmly and get right to the point as to what the problem is and what I am prepared to do in order to help them. A customer expects professionalism but they also expect understanding and dedication to their issue‚ so being
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Assignment #2: BMW’s Dream Factory & Culture By: Henry sTANLY Instructor: Dorothy A. Sliben BUS520 The Culture at BMW At BMW much of its success stem from an entrepreneurial culture. In an entrepreneurial culture‚ work is more than a job‚ it ’s a lifestyle. Employees are more like a team than in most companies‚ and in some cases‚ they ’re even like a family. At BMW the following characteristics are used to describe the culture. Treat people with respect: This is a very simple
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Equity Equity means social justice or fairness; it is an ethical concept‚ grounded in principles of distributive justice.39–[->0]42[->1] Equity in health can be—and has widely been—defined as the absence of socially unjust or unfair health disparities.1‚[->2]6[->3] However‚ because social justice and fairness can be interpreted differently by different people in different settings‚ a definition is needed that can be operationalised based on measurable criteria. For the purposes of operationalisation
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Non-Traditional Marketing Bavarian Motor Work created its BMW Films campaign to be unconventional with its non-traditional marketing. BMW sought out to change its frame of reference‚ for its target market segment; to do this BMW did not rely on deception in its advertising execution. Throughout each of the BMW films the viewer knew that the plot revolved around a BMW vehicle and what the car could do for the actors. BMW has three market segments that create the 7 Series‚ the 5 Series and the
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Falkemark Thesis Adviser: Thomas Polesie Title: BMW – A Company Analysis Thesis Language: English Background: The automotive industry is distinguished by a highly competitive market. Thus‚ the actors on the market struggle with increasing cost of production‚ development and mature markets. With the aim to increase profit margins and reduce costs‚ Volkswagen‚ GM and Ford are some companies‚ which use the same components in different car models and car brands. These companies have in other words succeeded
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Threats and recommendations of BMW: In this part‚ this report will focus on the discussion of BMW’ threats of brand equity‚ and contrapose the threats give some recommendations. Additionally‚ there are some considerations in brand equity that is a series of capital and liabilities related to a brand’s name and logo that plus or minus the value provided by a product or service to a group or that group’s customers (David A. Aaker‚ 1996) of BMW and is includes the BMW’ awareness‚ BMW’s recall‚ BMW’s
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Executive Summary BMW has embarked on a mission to cut its notoriously long product development time in half utilizing a newly developed system code named "Digital Car". Senior management has decided to utilize the new process on the 7-series platform. In order to accomplish this goal‚ BMW is preparing to take advantage of the latest computer technology in car development. At the forefront of the new plan is a debate over the use of computer-aided-styling (CAS). We recommend that BMW implement the
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Brand Community Strategies for Creating Value for Customers A brand community consists of a group of customers who share similar values‚ standards and culture while recognizing bonds of membership with each other and with the whole community. Benefits of deploying a brand community systems include customer brand loyalty‚ positive brand image‚ reduced marketing spend (since brand message is passed on through WOM within the community)‚ innovative products and services‚ and the likes. But
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What are the causes and consequences of BMW’s quality problems with newly launched products? What should be done to improve “launch quality”? BMW made extensive use of computer-aided design and computer simulation before testing by actually sitting in and driving a fully functional vehicle. Prototyping can improve the quality of requirements and specifications provided to developers. Because changes cost exponentially more to implement as they are detected later in development‚ the early determination
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TB0301 Dmitry Alenuskin Andreas Schotter BMW of North America: Dream It. Build It. Drive It. Any customer can have a car painted any color that he wants so long as it is black. Henry Ford Introduction In early January 2012‚ Joseph Wierda‚ BMW’s X3 Product Manager‚ reviewed the latest sales numbers of the popular X3 Series compact SUV. He was‚ in particular‚ interested in the effects of BMW’s customization program called “Dream It. Build It. Drive It.” on both unit sales and overall profitability
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