Equity Theory by John Stacey Adams Equity Theory attempts to explain relational satisfaction in terms of perceptions of fair/unfair distributions of resources within interpersonal relationships. Equity theory is considered as one of the justice theories; it was first developed in 1962 by John Stacey Adams‚ a workplace and behavioral psychologist‚ who asserted that employees seek to maintain equity between the inputs that they bring to a job and the outcomes that they receive from it against the
Premium Management Marketing Ethics
How Nordstrom Made Its Brand Synonymous With Customer Service (and How You Can Too) http://www.shopify.com.au/blog/15517012-how-nordstrom-made-its-brand-synonymous-with-customer-service-and-how-you-can-too Humayun Khan Oct 2‚ 2014 Ask anyone in the retail industry what the first words are that come to their mind when they think of Nordstrom‚ and they’ll immediately tell you "customer service." Making your brand synonymous with a catch-all phrase that’s too often simply thrown around in retail
Premium Sales Customer service Nordstrom
PRACTICE PROBLEMS - EQUITY: Problem 1: The equity section of ABC Company’s balance sheet as of January 1‚ 2014 is presented below: Common Stock($0.5 par)$ 100‚000 Additional Paid-In Capital$ 2‚000‚000 Treasury Stock($ 500‚000) Retained Earnings$ 1‚000‚000 Total Equity$ 2‚600‚000 Note that all paid-in capital accounts are tracked in the single “Additional Paid-In Capital” account listed on the balance sheet. ABC Company recorded net income of $120‚000 in 2014. It neither declared nor paid
Premium Stock market Stock 1979
Perceptual Map 5 Appendix 6 Problem Statements The BMW Individual Collection program has experienced a decline in sales volume. There appears to be a lack of commitment from BMW’s retailers and structural issues surrounding the corporate involvement of the program. Jeremy Shaver‚ the production planning manager believes that the BMW Individual Collection program has high potential and with an appropriate strategic marketing plan‚ the program brand building benefits is enormous. It is critical to identify
Premium Marketing Luxury good Luxury vehicle
Porsche –True to Brand? 1. Issues on Porsche’s brand equity in related to entering Sport-Utility Vehicle(SUV) market a. Concerns on brand equity with SUV category There are two main concerns related to Porsche’s expansion to SUV category. First is whether entering in to SUV market would be a smart move in brand equity’s point of view. And the other concern how a choice of production location might affect Porsche brand. The case identifies three uncertainty which would be elaborated in the following
Premium Porsche Germany
1. INTRODUCTION Equity is defined by a complex mathematical formula‚ but in practice it is described as relationship‘s fairness between people in one society. Equity theory is social justice theory‚ designed by Adams in 1963. It claims that individuals review the inputs and outcomes of themselves and others‚ and in situations of inequity‚ experience greater cognitive dissonance than individuals in equitable situations. This kind of equity is perceived as social justice in society (or company
Premium Perception Reward system Justice
At the first part of my assignment I am going to introduce a company which I will be talking about. The company is the BMW automotive manufacturer and one of the leading designers of luxury and luxury sport vehicles. This company has been founded in 1916. As a result of the war‚ the small company enjoyed rapid growth. In these days the company already has large plan for expansion. Just about two months before the end of the First World War- Bayersche Motoren Werke GmbH was converted into a stock
Premium BMW Automotive industry Marketing
Porsche‚ Jaguar‚ Mercedes Benz‚ BMW‚ AUDI‚ Bentley‚ Rolls Royce‚ and a few more are on their way. For the past two calendar years‚ 2009 and 2010‚ BMW came out on top as they sold the highest number of cars in the luxury segment in India. BMW‚ Mercedes Benz and Audi are the 3 dominant German car manufacturers who are ruling the roost in the country’s luxury car segment today. All 3 have around 8-10 models in India which compete right from price points to performance. BMW 3 Series‚ Mercedes Benz C Class
Premium Mercedes-Benz BMW Automotive industry
Kapferer’s Brand-Identity Prism model Type of model: Author(s): Domain: Brand model (structure model) J.N. Kapferer Identity and image Figure 1: Six dimensions of brand identity In his so-called Brand Identity Prism‚ Jean-Noël Kapferer identifies six aspects of brand identity: (1) physique‚ (2) personality‚ (3) culture‚ (4) relationship‚ (5) reflection and (6) self-image. These six aspects are divided over two dimensions: a. The constructed source vs. the constructed receiver: a well-presented
Premium Brand management Brand
Mission Statement of BMW The purpose‚ mission and future of Bill DeFouw BMW is to provide quality Sales‚ Service and Transportation Needs for our customers. This is and will be accomplished through a dedicated team of employees whose number one goal is customer satisfaction along with a Management Team whose responsiblity is to ensure Employee Satisfaction‚ and Customer Enthusiasm. The end result will be an organization within our Community that will represent its manufacturers
Premium Management Customer service Customer