I nternational eview of anagement and usiness esearch ol. 1 ssue.1 Attaining Customer Loyalty! The Role of Consumer Attitude and Consumer Behavior MOHAMMAD MAJID MEHMOOD BAGRAM Assistant Professor Allama Iqbal Open University‚ Islamabad Pakistan Email: bagram@hotmail.com Tel: +92-3335188677 SHAHZAD KHAN Lecturer City University of Science & Information Technology‚ Peshawar Pakistan Email: shahzadkhan.lecturer@gmail.com Tel: +92-3339405596 Abstract All over the
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The relationship between customer loyalty and customer satisfaction John T. Bowen University of Nevada‚ Las Vegas‚ Nevada‚ USA Shiang-Lih Chen University of Nevada‚ Las Vegas‚ Nevada‚ USA Keywords Customer loyalty‚ Customer satisfaction‚ Database marketing‚ Hotels Abstract Develops and implements a method for hotels to identify attributes that willincrease customerloyalty. Otherhotels can replicate the methodology used in this study. The study makes
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my Noorain Imbug Jabatan Perdagangan Politeknik Kota Kinabalu Noorain@polikk.edu.my Ramdan Ali Jabatan Perdagangan Politeknik Kota Kinabalu Ramdan@polikk.edu.my Abstract The main focus of this study is to investigate the customers’ satisfaction towards the Celcom Broadband services quality in Politeknik Kota Kinabalu. The Celcom Broadband service quality has been measured through four(4) dimensions which are including Reliability‚ Tangibles‚ Empathy and Responsiveness. The results
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» Articles/Knowledge Sharing » General » A Model Questionnaire On Customer Satisfaction in Banking Service Posted Date: 20 May 2010 | Resource Type: Articles/Knowledge Sharing | Category: General | Author: k. senthamilarasu | Member Level: Silver | | Rating: | Points: 10 (Rs 5) | | | This is model questionnaire on customer satisfaction in banking service. | | A survey On Customer Satisfaction In Banking Services 1. Name : 2. Address : 3. Occupation :
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those in foreign nations in terms of serving customers within a given geographical sphere. For instance‚ you can order any products directly from EBay and have it delivered to your house in any part of the world. So‚ the question now is on how can companies fade off both the domestics and international competition in order to maintain sustainable business operations in their home land? This question is what this paper seeks to understand. Increase in customer loyalty is without a doubt very important
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1. INTRODUCTION The history of the automobile begins as early as 1769‚ with the creation of steam engined automobiles capable of human transport.[1] In 1806‚ the first cars powered by an internal combustion engine running on fuel gas appeared‚ which led to the introduction in 1885 of the ubiquitous modern gasoline- or petrol-fueled internal combustion engine. The year 1886 is regarded the year of birth of the modern automobile - with the Benz Patent-Motorwagen‚ by German inventor Carl Benz. Cars
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of support coordination across the company’s various divisions and geographic regions and an inability to prioritize the needs of larger customers * GSS personnel lack of leadership training and selection * Red Hat looking to build a team of members that would be focused to be able to sustain a great level of customer satisfaction with their customers through each sector. * Also each employee must be willing to have that open mind to be a team player therefore everybody would be able
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International Journal of Service Industry Management Emerald Article: A comparison of service delivery processes of different complexity Peter J. Danaher‚ Jan Mattsson Article information: To cite this document: Peter J. Danaher‚ Jan Mattsson‚ (1998)‚"A comparison of service delivery processes of different complexity"‚ International Journal of Service Industry Management‚ Vol. 9 Iss: 1 pp. 48 - 63 Permanent link to this document: http://dx.doi.org/10.1108/09564239810199941 Downloaded on: 02-02-2013
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different literatures on customer satisfaction with reference to hotel industry and presents various studies made regarding the issues related with hotel industry and customer satisfaction. Customer – Definitions Paul S. Goldner (2006) 1 defines‚ “…a customer is any organization or individual with which you have done business over the past twelve months”. Grigoroudis‚ E and Siskos‚ Y (2009) 2 provide definition for ‘customer’ upon two approaches: With reference to loyalty‚ “A customer is the person that
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challenges as with other industries around the world. The purpose of this study was to identify the key determinants of customer satisfaction in fast food outlets and the current perceived service quality level amongst undergraduate students in a public university in Malaysia. Besides‚ this study was aimed at identifying the significant relationships between customer satisfaction and customers purchase intentions. Questionnaires were distributed to 380 undergraduate students in the university where 358 (94
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