1.1 Origin of the Report: Practical orientation and evaluation of banks performance is a part of the BBA program provided by University of Dhaka. The proposed topic is “Customer Service & Measuring Customer Satisfaction of One Bank”. This report is the requirement of the practical orientation. Bank is a service oriented organization. So the practical orientation has been made an integral part of the BBA degree requirement. In this regard I went to One Bank Limited to take a practical exposure
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BISCUIT A biscuit (pron.: /ˈbɪskɨt/) is a baked‚ commonly flour-based food product. The term is applied to two distinctly different products in North America and the Commonwealth Nations and Europe. * In the United States and Canada‚ it is a small‚ soft‚ leavened bread‚ somewhat similar to a scone‚ though generally softer and fluffier. Although yeast may be used as a leavening agent‚ it is often replaced or supplemented with baking powder or baking soda. A Southern regional variation on the
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Analysis of Boeing Supply Chain Individual assignment Word Count: 1613 March 2013 The Boeing Company (Boeing)‚ incorporated on July 19‚ 1916‚ is an aerospace company and the largest manufactor of commercial and military aircrafts in the world. The Company operates in five segments: Commercial Airplanes‚ Boeing Military Aircraft (BMA)‚ Network & Space Systems (N&SS)‚ Global Services & Support (GS&S) and Boeing Capital Corporation (BCC)
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ORK GUIDELINES CHAPTER ONE - INTRODUCTION 1. Background of the Study 2. Statement of the Problem 3. Aims and Research Objectives 4. Research Questions or hypothesis 5. Significance of the Study 6. Organization of the Study CHAPTER TWO – LITERATURE REVIEW 1. Introduction 2. Definition of key terms 3. OTHERS (based on your research questions) 4. Should have a Conceptual Framework (either after intro or as the last in the chapter) CHAPTER THREE – METHODOLOGY 1. Introduction
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changes. - Visibility. This one tells us‚ how much of the operations internal workings are exposed to its customer. Take boing company for example‚ it is a manufacturing organisation. This world known company produce lots of different type of planes in large scale‚ and sells to lots of airliner across the globe. Furthermore‚ this company also make army aircraft. According to the four Vs Boeing Company has a high Volume. They have lots of different type of services across the globe for their planes
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Boeing Corporation The Challenge of Being Ethical and Competitive “Because we dared to dream‚ dared to work hard‚ we have turned dreams into realities‚ to leave some huge footprints on every aerospace frontier. Now it is time to create some new footprints!” ~ Phil Condit‚ CEO‚ 1996 Boeing Chief Executive Phil Condit stared blankly at the road early Saturday evening as he drove to Boeing Headquarters. He drummed his fingers on the steering wheel‚ contemplating the crucial decision at hand
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Asking each and every customer is advantageous in as much as the company will know everyone’s feelings‚ and disadvantageous because the company will have to collect this information from each customer (National Business Research Institute‚ 2009) Customer satisfaction has been a subject of great interest to organizations and researchers alike. The principal objective of organizations is to maximize profits and to minimize cost. Profit maximization can be achieved through increase in sales with
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Improve Customer Satisfaction Running Head: Improve the Customer Satisfaction Improving the Customer Satisfaction in Hospitality Industry Zhang Hexin Tianjin University of Commerce TUC-FIU Cooperative School HFT3453 Lodging Operations Control Professor: Tao wei Date: April 14‚ 2012 2 Improve Customer Satisfaction Abstract This research paper aims to give the clearly definition of the customer satisfaction and give the substantial strategies to improve the customer satisfaction. From the
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CUSTOMER SATISFACTION IN INDIAN BANKING SECTOR By‚ Sushanta Chakraborty PGDM 1st year‚ SEC B Roll No. 57 INTODUCTION Business need to attract and establish a customer market and would need to retain it through satisfaction. That is the key to its business performance (Johnson et al. 2000). In order to attain this goal‚ a company should have a high satisfaction rate from its clients. The increasing competition
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Background Customer satisfaction‚ a business term‚ is a measure of how products and services supplied by a company meet or surpass customer expectation. It is seen as a key performance indicator within business and is part of the four perspectives of a Balanced Scorecard. In a competitive market place where businesses compete for customers‚ customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy. Customer satisfaction is an ambiguous
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