Answer Boeing brings its customers on board 1. What problems do you think might be associated with bringing customers together in the way that Boeing did? Although there are obvious advantages in talking to customers in the formal way which Boeing did‚ there are also some problems which Boeing must have addressed. • The sheer organisation of bringing many customers together would have been time consuming and may even have slowed down the design project. • Selecting which customers
Premium Pakistan International Airlines Economy class Air France
Internal customer essay The internal customer is not new‚ nor is it a purely public sector concept. The idea was first used almost forty years ago to describe different forms of administrative relationships within the private sector (Sayles‚ 1964). It stemmed from an understanding that in any organisation all staff are both the providers and receivers of services and‚ critically‚ if poor internal service exists‚ then the final service to the external customer will be diminished. The quality
Premium Customer service Communication Human resource management
calculate the fraction that will be used up after 6.0 minutes. 4. [15 points] The rate law for the decomposition of ozone to molecular oxygen 3 O3 (g) −→ 3 O2 (g) is rate = k [O3 ]2 . [O2 ] The mechanism for this process is k1 O3 O + O2 k−1 k 2 O + O3 −→ 2 O2 Derive a rate law from these elementary steps. Clearly state the assumptions you use in the derivation. Explain why the rate decreases with increasing O2 concentration. 5. [15 points] Consider the following
Premium Acid dissociation constant Enzyme inhibitor Chemical kinetics
1.1 INTRODUCTION Every investment is characterised by return and risk. The concept of risk is intuitively understood by investors. In general‚ it refers to the possibility of incurring a loss in a financial transaction. But risk involves much more than that. The word ‘risk’ has a definite financial meaning. The possibility of variation of the actual return from the expected return is termed risk. Corporate securities and government securities constitute important
Premium Stock market Stock exchange
1. Calculating Returns ( LO1‚ CFA1) Suppose you bought 100 shares of stock at an initial price of $ 37 per share. The stock paid a dividend of $ 0.28 per share during the following year‚ and the share price at the end of the year was $ 41. Compute your total dollar return on this investment. Does your answer change if you keep the stock instead of selling it? Why or why not? 2. Calculating Yields ( LO1‚ CFA1) In the previous problem‚ what is the capital gains yield? The dividend yield? What is
Premium Arithmetic mean Investment Rate of return
Being 787 Dreamliner The Boeing 787 Dreamliner has been going through a tough time recently with problems with their plane. The 787 Dreamliner has been having numerous amounts of malfunctions over the past few months. According to a Forbes article‚ this is the first time in four decades that U.S. regulators have grounded a major airliner. One of Boeings biggest clients is Japan and Japan’s transport Minister Akihiro Ota isn’t convinced that Boeing’s problems are “teething problems” and common
Premium Boeing 787 Boeing Commercial Airplanes
Internal Controls Internal controls are all the procedures and measures companies put in place in order to achieve two specific goals related to accounting (Kieso‚ Kimmel‚ & Weygandt‚ 2011). The first goal is the protection against loss of assets from various sources such as theft or accounting error (Kieso‚ Kimmel‚ & Weygandt‚ 2011). Companies‚ clients and shareholders must have assurance that there is suitable control over all business assets like inventory and bank accounts all the
Premium Internal control Sarbanes–Oxley Act Asset
The Boeing 737 is a short- to medium-range‚ twin-engine narrow-body jet airliner. Originally developed as a shorter‚ lower-cost twin-engine airliner derived from Boeing’s 707 and 727‚ the 737 has developed into a family of nine passenger models with a capacity of 85 to 215 passengers. The 737 is Boeing’s only narrow-body airliner currently in production‚ with the -600‚ -700‚ -800‚ and -900ER variants currently being manufactured. Originally envisioned in 1964‚ the initial 737-100 first flew in 1967
Premium Boeing 737
Understanding Risk and Return 10-1 Introduction Risk is a fundamental component of investing. Risk must be understood and managed. In selecting securities‚ it is important to understand and measure market risk. Then securities can be selected by choosing securities with expected returns that exceed required returns. 10-2 Chapter Objectives To grasp the nature of risk and its sources and to relate risk to investment return To grasp the concepts of required return and expected return and to see
Premium Investment Rate of return
Energy Efficient Buildings Internal Heat Gains and Design Heating & Cooling Loads Internal Heat Gains People and electrical equipment in buildings give off heat. These internal heat gains must be included in energy balances on the building or zone to determine the net heating or cooling load. Heat Gain From People Typical sensible‚ latent and total heat rates given off by people are shown in the table below (ASHRAE Fundamentals‚ 2005). The sensible heat gain results from radiation and
Premium HVAC Energy Thermodynamics