An introduction to ITC Ltd. Kolkata‚India Type | Public (BSE:ITC) | Founded | 24 August 1910 Radha Bazar Lane‚ Kolkata‚ India | Headquarters | Kolkata‚ India | Key people | Yogesh Chander Deveshwar‚ Chairman‚ K. Vaidyanath‚ Director‚ Partho Chatterjee‚ CFO | Industry | Tobacco‚ foods‚ hotels‚ stationery‚ greeting cards | Products | Cigarettes‚ packaged food‚ hotels‚ apparel | Revenue | ▲ $4.75 billion USD (2006) | Employees | 21‚000 (2007) | Website | www.itcportal.com |
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CASE 2 FOUR CUSTOMERS IN SEARCH OF SOLUTIONS OVERVIEW Four telephone subscribers from the same street in a suburb of Toronto complain individually to Bell Canada about a variety of different problems. Is there more to each problem than might appear on the surface? Does it offer Bell a marketing opportunity? TEACHING OBJECTIVES • Provoke a discussion of the potential underlying causes of consumer complaints. • Highlight the fact that complaints are often opportunities in disguise‚
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HBR CASE STUDY ON “THE BEST OF INTENTIONS” - John Humphreys Submitted To Prof. Neeta Jain FORE School of Management Analysis Submitted By – Aayushi Singh (221002) Anjali Gera (221001) Ankit Arora (221022) Deeptiman Dasgupta (221039) Gaurav Maheshwari (221049) Gagandeep Chawla (221046) Analysis 1 – Issues in the case The major issues in the case are: i. Discrimination between employees – a) On grounds of gender : Some territories of business at AgFunds were conservative and the customers
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Case Study Questions 1. What are the inputs‚ process‚ and outputs of UPS’s package tracking system? 2. What technologies are used by UPS? How are these technologies related to UPS’s business strategy? 3. What strategic business objectives do UPS’s information systems address? 4. What would happen if UPS’s information systems were not available? Answer: 1. A. Inputs * Package Information * Customer Information * Destination * Current Location of the parcels B. Process
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Service Enterprise IE-497B Dr. A.Ravindran October 5‚ 2007 Case Study #2 (Clean Sweep‚ Inc.) Made by: Moises Eidelman 1 Question #1) Plot the Run Charts for (a) total number of complaints and (b) complaints for each crew. Part (a) Table 1 Total number of complaints per month month 1 2 3 4 5 6 7 8 9 # complaints 35 31 24 21 16 14 8 15 14 Figure 1 Run chart for total number of complaints 2 Part (b) Table 2 Total number of monthly complaints per crew month
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dividing a potential market into distinct subsets of consumers with a common need or characteristic and selecting one or more segments to target with a specially designed marketing mix. Besides aiding in the development of new products‚ segmentation studies assist in the redesign and repositioning of existing products‚ in the creation of promotional appeals‚ and the selection of advertising media. In order to be a viable target market‚ a segment must be identifiable (by some criteria such as demographics
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and Applications an organization should integrate in its Information System? What operation excellence will they give to the organization? 5 . Write short notes on any three of the following a) Information System planning and approaches. b) Pre-requisites of Information Systems development? c) Physical & Logical DFD d) Gantt Chart e) ERD Diagram 6 . Explain organization as a system. Define Hierarchical structure of an organization and discuss how characteristics of information
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any one listed group of companies operating in India. Research its website to study its business‚ organization structures and corporate governance arrangements as well as financial information. Try and meet or talk to senior executives in the company as well. Ensure that your presentation covers the following: 1. Where are the companies in the group incorporated? Where are their shares listed? 2. Are these cases of networks‚ pyramids or chained structures? 3. What is your opinion on the
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Question 2‚ calculate the profitability of Customer A and Customer B. Activity One: process cartons in and out of the facility- number of cartons ordered Activity Two: the new desktop delivery service-number of desktop deliveries Activity Three: order handling-number of orders (manual + EDI) Activity Four: data entry-number of line items Manufacturing overhead cost-driver rates customer A customer B customer a customer b Activity One 464.5 200 200 92900 92900 Activity Two 220 0 25 0 5500
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1.0 Introduction Puma AG can be consider on the leading manufacturers of athletic shoes‚ sportswear as accessories in the world. Its product like soccer shoes and uses sponsorship for its marketing strategy. In 1924‚ the company was founded by Gebruder Dassler Schuhfabrik. This company located in Herzogenaurach‚ Germany‚ the product become successful because of Jesses Owen‚ who won gold medals at 1963 in Berlin Olympic Games (Kaufmann 2005‚ p.c-411). In 1960‚ the company introduces their innovation
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