CRM Departme rt M ent At BRAC B Bank Limited d by Marzu Hussain uk ID: 0710061 An Internshi Report Presented in P A ip Partial Fulfill lment Of the Requirem t ments for the Degree e Bach helor of Bus siness Admin nistration Inde ependent Un niversity‚ Ban ngladesh Decem mber‚ 2011 2 A Working report on the CRM Department At BRAC Bank Limited 3 A Working report on the CRM Department At BRAC Bank Limited by Marzuk Hussain ID: 0710061
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the managers. The bank also has a differentiation strategy. This is evident in the following statement‚ “Managers determined that if the bank were to be true to its values‚ it would have to deliver service differently from both how it had in the past‚ and how other banks delivered service.” (P.573‚ Zeithaml‚ Bitner‚ Gremler). Their differentiation strategy is referred to in the text as ‘operationalized’ meaning they were looking to turn variables into measurable factors. Jyske Bank also had their core
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A PROJECT REPORT ON AXIS BANK PRODUCTS‚ SERVICES AND FUNCTIONING SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENT OF BACHELOR OF BUSINESS ADMINISTRATION (B&I) GURU GOVIND SINGH INDRAPRASTHA UNIVERSITY‚DELHI SUBMITTED TO: SUBMITTED BY: Batch No:- 2008-2011 MAHARAJA AGRASEN INSTITUTE OF MANAGEMENT STUDIES AFFILIATED TO GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY
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TABLE OF CONTENTS . 2. 3. 4. 5. 6. 7. 8. 9. 0. . 2. 3. 4. 5. 6. 7. 8. 9. 20. 2. 22. LIST OF CONTACTS PREFACE DISCLAIMER AND STATEMENTS DEFINITIONS AND INTERPRETATIONS CHAIRMAN’S STATEMENT TIME TABLE OF PRINCIPAL EVENTS EXECUTIVE SUMMARY TRANSACTION OVERVIEW KEY INVESTMENT CONSIDERATIONS PROFILE OF THE ISSUER BRIEF HISTORY OF THE ISSUER THE KENYAN ECONOMY: AN OVERVIEW AN OVERVIEW OF THE BANKING SECTOR IN KENYA CORPORATE INFORMATION BOARD COMMENTARY ON ISSUER’S STRATEGIC PLAN RISK
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Analysis of ICICI Bank and its comparison with HDFC Bank 1|Page Contents Profile of the banks……………………………………………………………………………………….3 Financial Analysis of the two banks …………………………………………………………………... 4 Growth Strategies that ICICI bank can adopt…………………………………………………………9 Strategic Analysis………………………………………………………………………………………..10 Recommendations……………………………………………………………………………………….13 2|Page 1. Profile of the banks ICICI Bank ICICI Bank is India’s second-largest bank and offers a wide
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Commercial Bank Recent changes have reformed the banking sector worldwide. The economic‚ political and social transformations have obliged several banks all over the world to emphasize on retail banking. Commercial Bank answers to those challenges by implementing a change program called PEGASUS. Pegasus has under its umbrella five main programs: 1) CRM implementation‚ 2) Business Process Reengineering‚ 3) Development of alternative distribution channels such as e-banking‚ 4) New roles‚ new work
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3. Problem Statement………………………………………………………………. .3 4. Alternatives……………………………………………………………………….5 5. Conclusion………………………………………………………………………...8 6. Implementations…………………………………………………………………..9 Introduction This is the fourth assignment which I am forwarding as a case study for module 4 examination of Professional Qualification in Human Resource Management 75th Batch at the Institute of Personal Management Sri Lanka (IPM). The case is about the SerendiB Bank which
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origin. Though bank is considered to be an ancient institution just like money. Its evolution can be traced in the functions of money lender‚ the goldsmiths and the merchants. A bank has been often described as an institution engaged in accepting of deposits and granting loans. It can also be described as an institution which borrows idle resources‚ makes funds available to. It does not refer only to a place of tending and depositing money‚ but looks after the financial problems of its consumers
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Corporate Social Responsibility Corporate Governance Additional Information Required under the SGX-ST Listing Manual Capital Management Risk Management Basel II Pillar 3 Risk Disclosure Financial Report Management Discussion and Analysis Financial Statements Group’s Major Properties Ordinary/Preference Shareholding Statistics Investor Reference Further Information on Directors International Network Financial Calendar Notice of Annual General Meeting Proxy Form Corporate Profile and Information Inside
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Bank Accounting is an application within the financial accounting module of SAP. It helps users in managing incoming and outgoing payments for cash balance controlling. It also further provides users with ease in managing accounting transactions with their respective banks. Master Data Master data is stored centrally in the bank directory. Bank Directories: these contain the bank master data for all the banks that the user approaches for business transactions. This means‚ data of the user’s own
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