(etiquette) in all settings that deal with customers. 1. Keep smiling It’s important to remain polite and professional no matter how aggressive a customer gets. Keeping a smile on your face will help keep your attitude neutral and polite if you’re dealing with the customer in person and make your voice sound pleasant over the phone. Also while you smile keep your ear and mind on the issue stated. 2. Let the customers talk. Ask leading questions to allow the customer to talk more so you can gather
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“SEA states have been effective in dealing with conflicts to protect regional peace and stability.” Discuss the validity of the statement from 1960 to 1997. Intro Indicators of effectiveness: Decreased duration‚ intensity and frequency of conflicts‚ or complete removal of conflicts Thesis: Realizing that decreased conflict would lead to overall regional peace and stability‚ SEA states have largely been able to address conflicts that state countries have interests in resolving. However‚ if the
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and reports only what is beneficial to it. In the video “Dealing With Media Bias‚” Bernard Goldberg explains how the media sources are all filtered through different prisms. Goldberg also concludes that people simply do not have the time to sit down and read the newspaper nor to watch enough television to be able to gather their own opinions from various news sources. The prisms that Goldberg talks about show how each source develops a different opinion on a topic‚ which is then pushed upon the viewers
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The Different Conceptions of the Veil in The Souls of Black Folk "For now we see through a glass‚ darkly" -Isiah 25:7 W.E.B. Du Bois’s Souls of Black Folk‚ a collection of autobiographical and historical essays contains many themes. There is the theme of souls and their attainment of consciousness‚ the theme of double consciousness and the duality and bifurcation of black life and culture; but one of the most striking themes is that of "the veil." The veil provides a link between the
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Booker T Washington and W.E.B Dubois were both born into slavery. They had many of the same life experiences. Despite them having experienced similar things growing up they had different views for the post-slavery Negro. Different views on how the Negros and Whites should co-exist. Booker T Washington’s Atlanta Exposition Address outlined his ideas on how Nero and White America could co-exist. His first point was for there to be mutual respect between the two races. Because of the years of slavery
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Poverty Among Native Americans W.E.B Du Bois once stated “to be a poor man is hard‚ but to be a poor race in a land of dollars is the very bottom of hardships” (qtd. in Rodgers 1). The Native American culture is often overlooked by many people in the United States today. What many people do not realize is that about twenty-five percent of Native Americans are living in poverty (Rodgers 1). A majority of the poverty among Native Americans is due to the United States breaking treaties that promised
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Firstly black Americans faced problems in the south because of lynching and the Jim Crow Laws. Lynching meant that racist white Americans would put the law into their own hands and punish black people whenever they please. They would hang the victim from a tree. In 1897 123 black people were lynched in the south‚ 84 in 1903 and 61 in 1921. The police would turn a blind eye and made no effort to stop lynching from happening. Even though slavery ended in 1865 black people faced the threat of violence
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September 18‚ 1895‚ an African-American leader and spokesman Booker T. Washington stood before a primarily white participant at the Cotton States and International Exposition in Atlanta. His Atlanta Compromise speech was one of the greatest‚ most famous and influential speeches in American history (Harlan and Booker‚ 1987). Even though the planners of the exposition concerned that public sentiment was not ready for such a high-level segment‚ they decided that welcoming a black speaker would influence Northern
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The Documentary‚ The End Of Poverty directed by Phillip Diaz is based on the mass world poverty going on in less fortunate countries. He looks at the history and effect of economic imbalance in third world countries in documentary‚ and makes the convincing argument that it’s not an accident or simple bad luck that its created a growing lower class around the world. Diaz traces the growth of global poverty back to colonization in the 15th century The documentary was made to push society into looking
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William Edward Burghardt Du Bois‚ was born the only child on February 23‚ 1868‚ in Great Barrington‚ Massachusetts to Alfred and Mary Silvina. Du Bois was an African American sociologist‚ historian‚ civil rights activist‚ Pan-Africanist‚ author and editor (Wikipedia.com). He was raised in a diverse community with his mother‚ but without his father. Earlier in his life DuBois was given enlightenment of his African roots by learning through the ancient songs his grandmother taught him. This difference
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