mymanagementlab is an online assessment and preparation solution for courses in Principles of Management‚ Human Resources‚ Strategy‚ and Organizational Behavior that helps you actively study and prepare material for class. Chapter-by-chapter activities‚ including built-in pretests and posttests‚ focus on what you need to learn and to review in order to succeed. Visit www.mymanagementlab.com to learn more. DEVELOPING MANAGEMENT SKILLS EIGHTH EDITION David A. Whetten BRIGHAM YOUNG UNIVERSITY
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CREDITS Design and Managing Editor Frankto Vinneti Design Advisor Frederick Cross‚ Harold R. Nichols‚ Jr.‚ John Mantyk‚ Matthew McDonnel‚ Saigo Nazuki‚ Kraken’s Ghost‚ Christopher Kawasaki‚ Malek Deneith‚ Keldon Draconian‚ Athildur‚ Sir Shadow‚ Alex Rovinski Editor Frankto Vinneti Cover Artist Jon Grasseschi Interior Artists Julie Douglas‚ Destiny‚ Jon Grasseschi Proofreaders Frankto Vinneti‚ Frederick Cross‚ Harold R. Nichols‚ Jr.‚ Matthew McDonnell‚ Christopher Kawasaki‚ Keldon Draconian‚ Malek
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Editor–in–Chief CHARLES D. SPIELBERGER University of South Florida Tampa‚ Florida‚ USA Charles D. Spielberger is Distinguished Research Professor of Psychology and Director of the Center for Research in Behavioral Medicine and Health Psychology at the University of South Florida. Author‚ co-author‚ or editor of more than 350 professional publications‚ Spielberger’s current research focuses on anxiety‚ anger‚ curiosity‚ depression‚ job stress‚ and lifestyle factors that contribute to the etiology
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