Journal of Managerial Psychology Emotional dissonance in call centre work Jürgen Wegge Rolf Van Dick Christiane von Bernstorff Article information: Downloaded by UNIVERSITY OF ESSEX At 16:41 03 February 2015 (PT) To cite this document: Jürgen Wegge Rolf Van Dick Christiane von Bernstorff‚ (2010)‚"Emotional dissonance in call centre work"‚ Journal of Managerial Psychology‚ Vol. 25 Iss 6 pp. 596 - 619 Permanent link to this document: http://dx.doi.org/10.1108/02683941011056950 Downloaded on: 03
Free Emotion
The marketing audit is a fundamental part of the marketing planning process. It is conducted not only at the beginning of the process‚ but also at a series of points during the implementation of the plan. The marketing audit considers both internal and external influences on marketing planning‚ as well as a review of the plan itself 1.Environmental Audict on Easy jet(the factors that can influnce the company) A)Five porter’s forces: *Threats from new entrants : When new airlines enter the market
Premium Marketing Strategic management Marketing plan
University of Applied Sciences and Arts Dortmund‚ Germany Faculty of Business Administration European Master in Project Management Operational Risks in Global Supply Chain Project Thesis Submitted by Kashif Shabab Submitted to Professor Dr. Jan-Philipp Büchler Summer Semester 2011 / 2012 Table of contents 1 Introduction 6 2 Global Supply Chain
Premium Risk management Supply chain management Management
Arsenal F.C. From Wikipedia‚ the free encyclopedia For other uses‚ see Arsenal (disambiguation). Arsenal Full name Arsenal Football Club Nickname(s) The Gunners Founded 1886; 127 years ago as Dial Square Ground Emirates Stadium‚ Holloway‚ London Capacity 60‚361[1] Owner Arsenal Holdings plc Chairman Sir John "Chips" Keswick Manager Arsène Wenger League Premier League 2012–13 Premier League‚ 4th Website Club home page Home colours
Premium
Case Study The Channel Tunnel Mingyi Su Elvin Bayramov Christoph J. Szczecina Henrique A. Lima de Faria Fachhochschule Dortmund University of Applied Sciences and Arts Managing Change - Prof. Dr. Josef Mittmann May 26th‚ 2008 Content 1. Historical Context 2. Engineering 3. Organizational Transitions 4. Financial Developments 5. Case Study Answers • Historical Context • Engineering • Organizational Transitions • Financial Developments • Case Study: Answers Christoph
Premium
About the IKEA Group IKEA offers a wide range of well-designed‚ functional and affordable home furnishing products. The founder of the IKEA Operations‚ Ingvar Kamprad‚ wanted to create an ownership structure that stands for independence and a long-term approach. That is why‚ since 1982‚ the IKEA Group has been owned by a foundation in the Netherlands. The foundation is called Stichting INGKA Foundation. Its purpose is to fund charity through the Stichting IKEA Foundation in the Netherlands
Premium IKEA
LETTER OF TRANSMITTAL Chapter one Computer virus COMPUTER VIRUS A computer virus is a computer program that can replicate itself and spread from one computer to another. The term "virus" is also commonly‚ but erroneously‚ used to refer to other types of malware‚ including but not limited to adware and spyware programs that do not have a reproductive ability. Malware includes computer viruses‚ computer worms‚ ransomware‚ Trojan horses‚ keyloggers‚ most rootkits‚ spyware‚ dishonest
Premium Computer virus
UNILEVER Portfolio Management Sohail Aslam Esmeralda García Christoph J. Szczecina Henrique A. Lima de Faria Fachhochschule Dortmund University of Applied Sciences and Arts June 19th‚ 2008 PERSPECTIVES 1. UNILEVER Company - Overview - Legal structure - Group distribution 2. Executive Management - Vision - Mission - Strategic Objectives - Strategic Plan 3. Portfolio Management - Identification - Categorization - Evaluation - Selection - Prioritization - Portfolio Balancing - Authorization
Premium Management Project management Strategic management
Int J Technol Des Educ (2010) 20:453–476 DOI 10.1007/s10798-009-9102-z Methods that may stimulate creativity and their use in architectural design education ´ Doris C. C. K. Kowaltowski • Giovana Bianchi • Valeria Teixeira de Paiva Published online: 13 November 2009 Ó Springer Science+Business Media B.V. 2009 Abstract The architectural design process is based on a creative phase where creativity is highly valued. Although the literature on creativity is rich in ways to stimulate the decision-making
Premium Design Creativity
Ryanair Contents Introduction 2 Case analysis‚ identification of key issues 3 Shareholder Prioritization 3 Alignment with environment and Resources 5 Competitive Advantage Reinforcement 5 Direction 6 Scope 7 Resources 7 Organization 8 Problem statement 8 Set of possible courses of actions 9 Standing seats 9 Only one toilet in every aircraft 10 Slim staff‚ smaller magazines‚ and less ice cubes 10 New technology for gutter oil to reduce fuel costs 11 New routes flights and additional
Premium Airline Low-cost carrier Southwest Airlines