OPERATIONS MANAGEMENT So What Is Operations Management? So What Is Operations Management? So What Is Operations Management? • Managing and directing activities of all forms is crucial in organizations • Accomplished by designing efficient and productive processes‚ and by effectively allocating resources What Makes a Successful Operations Manager ? Success Factors · · · · · · · · Quantitative proficiency The ability to identify and control risk Strong organizational
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Air Accidents and Investigation Procedures Air Accidents * This is an occurrence associated with the operation of an aircraft where as a result of the operation of an aircraft‚ any person (either inside or outside the aircraft) receives fatal or serious injury or any aircraft receives substantial damage. The occurrence is also not caused by the deliberate action of one or more persons and that leads to damage or injury. Types of Air Accidents * Pilot Errors - either an airplane pilot
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flexible operations. C) Low price leading to a need to excel at low cost. D) Reliable delivery leading to a need to excel at effective customer service. E) Speed of operations leading to a need to excel at efficient distribution. 4) There are four perspectives on operations strategy. The term ’emergent strategy’ is most closely associated with which perspective? A) Bottom-up perspective B) Market requirements perspective C) Operations resources
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Chapter 6: Multiple Choice Questions 1. "Quality is defined by the customer" is a. an unrealistic definition of quality b. a user-based definition of quality c. a manufacturing-based definition of quality d. a product-based definition of quality e. the definition proposed by the American Society for Quality Control 2. Which of the following is not one of the major categories of costs associated with quality? a. prevention costs b. appraisal costs c. internal failures d
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(13) : 978-81-224-2336-5 PUBLISHING FOR ONE WORLD NEW AGE INTERNATIONAL (P) LIMITED‚ PUBLISHERS 4835/24‚ Ansari Road‚ Daryaganj‚ New Delhi - 110002 Visit us at www.newagepublishers.com Preface While teaching the course on ‘Production Operations Management (POM)’ to my students in India and abroad‚ I have felt a huge shortage of books and relevant materials on this subject. The books available are mostly written with Western world perspective. The examples included in those books are not
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Operation Bluestar The topic of “Operation Bluestar” is a very controversial issue because of where the Operation took place and all the events that occured. Operation Bluestar‚ was the code name given by the Indian government. It was an operation to evict Sant Jarnail Singh Bhindranwale and his followers from the Golden Temple. The Golden Temple is one of the most sacred places of worship for the Sikh community. It is also one of the oldest Sikh temples around
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complaints and staff complaints. After reviewing the current problems‚ it is essential for Northstar to highlight where these problems are evolving from. Some problems which have been identified through the case study include the initial development and operation of the malls through Europe. With this being an issue‚ it is likely that the market within the UK for this type of development may have not been particularly well researched. It is vital that Northstar addressed the issue of market research and penetration
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5 basic operations performed by computer system Inputting Storing Processing Outputting Controlling The internal structure of a computer looks like above: Input unit: Input unit links the external environment with the computer system. Data and instruction must be entered to the computer before performing any competition. Data or instructions can be entered through input devices eg. Key board‚ or any other input devices. Input unit transferred this data into binary coded in short input unit
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test1. The four decision areas in operations management are: A) Planning‚ technology‚ inventory‚ control B) Process‚ quality‚ capacity‚ inventory C) Process‚ quality‚ technology‚ capacity D) None of these 2. Capacity decisions: A) Include forecasting and scheduling B) Include inventory control C) Require management of personnel D) None of these 3. Inventory decisions and control systems involve: A) Determining what to order‚ how much to order and when to order B) Tracking the flow of
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Introduction to Operations Management After completing this chapter‚ you should be able to: 1. Define the term operations management. 2. Identify the three major functional areas of organizations and describe how they interrelate. 3. Identify similarities and differences between production and service operations. 4. Describe the operations function and the nature of the operations manager’s job. 5. Summarize the two major aspects of process management. 6. Explain the key aspects of operations management
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