Bottlenecks in a Process When it comes to my health‚ my fitness goals are among the highest priority in maintaining a healthy lifestyle. Although my time spent at the gym contributes to my fitness goals‚ there are a few bottlenecks that affect the time I spend at the gym. The main bottleneck which I encounter is the front desk congestion and the limit of exercise machines during peak times. (Guthrie‚ Lee. 2003) How will I overcome this bottleneck? I will do so by applying Goldratt’s theory of constraints
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1. Model Shouldice Hospital as a processing operation with products‚ attributes‚ and resources. A. Process Structure: a. Input: Approved patient entering the clinic the day before operation b. Output: Successful patient leaving the facility c. Flow Unit: The patient going through the surgery process d. Network of activities and buffers (not sure?): The whole process with its wait times. Waiting room (20min wait time)‚ examination (15-20min)‚ waiting room for accounting office (5-15min)‚ accounting
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DSE7100 Managing Service Operations Discussion of Shouldice Hospital Limited Case Assignment #2: Questions for Shouldice Hospital Limited 1. How Successful is the Shouldice Hospital? 2. How do you account for the success of the hospital? 3. What is the strategic service concept of Shoudice Hospital? How are the elements in the service systems designed and managed to support the strategic service concept? 4. As Dr. Shouldice‚ what actions‚ if any‚ would you take to expand the hospital’s
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1. How well is the hospital currently utilizing its beds? (60+90+90+90+60+30+30)/ (90*7) =450/630=71.4% The hospital is currently utilizing 71.4% its beds 2. Develop a similar table to show the effects of adding operations on Saturday. (Assume that 30 operations would still be performed each day.) How would this affect the utilization of the bed capacity? Is this capacity sufficient for the additional patients? Check-in Day Monday Tuesday Wednesday Thursday Friday Saturday Sunday Monday 30 30 30
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Bottlenecks or fail points Daily Issues Peak hour or busy stations crowded (Gap 5: expected service perceived service) Allow stay in paid area for 2 hours cause crowded‚ e.g. MongKok station (Gap 2: not having the right standards‚ Gap 5: expected service perceived service) Random Issues Not providing preferential fares (Gap 3: design service delivery Outsourcing customer service center service may cause service standard fall (Gap 2: not having the right service designs and standards)
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“Shouldice Hospital‚ the house that hernias built‚ is a converted country estate which gives the hospital a ‘country club’ appeal.” A quote from American Medical News Shouldice Hospital in Canada is widely known for one thing – hernia repair! In fact‚ that is the only operation it performs‚ and it performs a great many of them. Over the past two decades this small 90-bed hospital has averaged 7‚000 operations annually. Last year‚ they had a record year and performed nearly 7‚500 operations
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Bottlenecks in a Process Bottlenecks In A Process Bottleneck can slow down production and diminish efficiency. According to Li‚ Chang‚ & Ni‚ (2009) “quick and correct identification of the bottleneck locations can lead to an improvement in the operation management of utilizing finite manufacturing resources‚ increasing the system throughput‚ and minimizing the total cost of production” (p.1). The operation of preparing dinner will be analysis to find where the process has a bottleneck
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Bottlenecks in a Process The central purpose is to expand on the data collected in the Week one assignment and build on it correctly to identify the bottlenecks in that process. The process examined was that of daily routines and the bottlenecks present in the process will be uncovered and eliminated . There will be much efforts aimed at breaking down existing bottlenecks that can lead to process improvement and enhanced efficiency. The bottleneck in a process is to define the daily routine of
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Situational Analysis and Problem Definition: The Shouldice Hospital in Ontario‚ Canada is a pioneer in the field of treating patients suffering from external abdominal hernias. With its current capacity‚ it can treat up to 6850 patients annually. The patients are treated using the Shouldice Method‚ and on an average each patient has to spend about four days in the hospital recuperating. The USP of the Shouldice Hospital is it’s distinct surgical procedure. The speedy ambulation coupled with it’s
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Bottlenecks in a Process OPS/571 November 17‚ 2012 Professor Brooks Bottlenecks in a Process Week Three’s assignment reflects the data collected in week one on customer service. Several factors affecting the process design determined a defect in the system. In this week’s assignment a brief discussion on the process from week one along with a discussion of the “main bottleneck in process is the topic” (University of Phoenix‚ 2012‚ p. 4). “Goldratt’s theory of constraints will also
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