Characteristic of services Intangibility Unlike products services cannot be counted‚ measured‚ or felt. It is difficult to explain to the customer what a specific feature in the service will give to the customer. As services are intangible‚ the perceptions of customers regarding the service may differ at any given amount in time. Each customer will have a different perception and experience about the same service. But in a hotel the quality of service is not only dependent on the courteousness
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| |Instructor: | Qi Jun | |Homework: |McDonalds Corporation & Burger King Corporation | |Name: |张健鸿 | |Student ID
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Problem Statement The problem McDonald’s is facing now is developing new strategies in order to sustain a competitive advantage in a market that is quickly evolving and maturing‚ with new players gaining market share‚ and growth in healthier eating trends. The fast food sales are relatively flat‚ but more businesses are gaining market share‚ so in order for McDonald’s to counter this‚ they must stay innovative and further diversify their business to sustain their competitive advantage. They
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McDonald’s Ethical Dilemma Are McDonald’s‚ Motor City and Starbucks at fault in situations such as these‚ in my opinion absolutely not? I remember I read a story about a case similar to this one‚ a couple‚ the McMahons was on a trip and stopped for coffee‚ the coffee spilled and the wife suffered burns. They sued the makers of the brewing machine saying it was brewing the coffee too hot. The trial was taken to court and although the court sympathized with the McMahons they believed that it
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Tort law is defined as a body of rights which are applied by courts in civil proceedings to provide relief for persons who have suffered harm from the wrongful acts of others. Since businesses have high amounts of money which can provide them with multiple lawyers‚ it makes it almost impossible for an average customer to not only defeat but even have a fair fight in court. Tort law protects the customer’s best interest and provides them the highest level of justice in these types of cases. Although
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! ! ! ! ! ! ! ! ! ! ! ! !!!!!!!!!!! ! ! Did Wal-Mart Wake Up? How Strategic Management Handled Wal-Mart’s Reputation [ABSTRACT] The nation’s largest private corporation and retail giant Wal-Mart has faced multiple opposition from labor unions‚ grassroots organizations‚ religious groups‚ and even from its own employees‚ impacting its corporate reputation and ultimately its bottom line. This case study will demonstrate the strategic communication Wal-Mart used for its corporate reputation
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Internal and External Problems; McDonalds Name Institution Internal and External Problems; McDonalds Various factors affect the management of McDonalds Company and such relate to the internal and external threats. As part of the internal problems‚ the complicated nature of McDonalds menu that makes it harder for the customers to choose what they want alongside the challenges of opening a new franchisee as a result of the high costs clearly affect the company. The major external threat affecting
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INDICE Tema 1. Introducción 2. Nacimiento y evolución de un nuevo concepto de restaurante 3. Descripción de la compañía 4. Valores 5. Estructura corporativa 6. Situación financiera 7. Estrategia de la compañía 8. Mapa del sistema de actividades 9. Competencia y capacidades clave 10. Cadena de valor de la compañía 11. Fortalezas y debilidades 12. Análisis de la industria 13. Macro fuerzas de la industria 14. Oportunidades y amenazas 15. Propuesta de estrategia(s) competitiva(s) 3 3 4 5 6 6 7
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throughout the organization for all of the staff along with coming up with a talent review procedure for all of the level positions in the company. Second on the list was generating and implementing a succession of three development programs. Once McDonald’ put their plan out for the development system back in 2001 for all the staff positions‚ they wanted to improve in the most serious areas. First area was placing emphasis on accountability; second step was to increase the difference in performance
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Mcdonalds and Tesco growth strategies McDonald’s & Growth Strategies Market penetration is one of the strategies McDonald’s use for growth. McDonald’s sells existing products which are fast food to the market such as Burgers and fries. Both the consumer and products that are being sold which are fast food stay the same. The reason for this is because McDonald’s sell the regular food mostly to the regular customers. The risk is also less for the business to fail as McDonald’s know the market and the
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