ADVANTAGE OF ONLINE – BOOKING RESERVATION IN SELECTED HOTEL ESTABLISHMENT: BASIS FOR POLICY ENHANCEMENT A Research Paper Presented to The College of Hotel and Restaurant Management St. Michael’s College
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Introduction The purpose of this assignment is to critically analyze one of the hospitality organizations. Our choice was the Eastern & Oriental Hotel‚ Penang. The reason we choose the organization is partly due to the rich heritage behind the hotel brand and our good experience during our industry training. With premier facilities the Eastern & Oriental hotel stands apart the crowded hospitality landscape in Penang. The following assessment is a details research behind the hospitality organization itself
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Hilton Hotels is one of the market leaders in the hotel and gaming industry in the United States. Hilton is a well-known and distinguished name in fine hotels across the United States and worldwide. In 1999‚ Hilton expanded aggressively by acquiring the Promus Hotel Corporation‚ Hampton Inn and Suites‚ Doubletree Hotels‚ Embassy Suites Hotels‚ and Homewood Suites. Hilton Hotels Corporation has grown to become the world ’s most recognized and most successful hotel company (Hilton Innovation‚ 2007)
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Industrail Training Report Name - Rohan Ganesh Roll no - KHR2011- BAIHM-60 Batch - Winter Training Duration - 15th November‚ 2012 - 30th April‚ 2013 Property - The Taj Mahal Palace And Tower‚ Mumbai. Improving the quality India’s largest business Group Diverse business in 7 sectors
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GROWTH OF HOTEL INDUSTRIES IN INDIA Over the last decade and half the mad rush to India for business opportunities has intensified and elevated room rates and occupancy levels in India. Even budget hotels are charging USD 250 per day. The successful growth story of ’Hotel Industry in India’ seconds only to China in Asia Pacific. ’Hotels in India’ have supply of 110‚000 rooms. According to the tourism ministry‚ 4.4 million tourists visited India last year and at current trend‚ demand will soar
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The Top 10 Hotel Groups in the World IHG Retains Top Spot Surpassing the 600‚000 Room Mark Due to pre-planned projects‚ most leading hotel groups posted positive supply growths / MKG Hospitality’s world ranking 2009. WORLD‚ 26 May 2009: UK-based InterContinental Hotel Group (IHG) retains its number one position in the world‚ surpassing the 600‚000 room mark. Meanwhile‚ Hilton Hotels recorded the largest growth among the top 10 at 9.3%‚ bringing their global room count to over half-a-million
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.............................4 Hilton Worldwide © MarketLine Page 2 Hilton Worldwide Company Overview COMPANY OVERVIEW Hilton Worldwide (or ‘the company’)‚ formerly Hilton Hotels Corporation* (HHC)‚ is one of the leading global hospitality companies. The company operates more than 3‚800 hotels in 91 countries around the world. It is headquar tered in McLean‚ Virginia‚ and employs about 140‚000 people. Hilton is a privately-held company and has not released its annual repor ts.
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Report on Service Quality of Remington Hotel Introduction The concept of quality holds a central place in the hotel industry where servicing is the main part of the business. Lewis and Booms (1983) commented that service quality is “a measure of how well the service match with the customer expectations” on a consistent basis. Parasuraman et al (1985‚ p. 42) stated‚ “Quality is an elusive and indistinct construct” Quality is comparison between expectation and performance. Parasuraman et al (1988)
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STP Segmentation: The segmentation of the Taj group of hotels is mainly upon lifestyle and income. It focuses on upper class‚ luxury‚ leisure travellers and business professional. TAJ LUXURY HOTELS: TAJ PALACE‚ TAJ MAHAL‚ TAJ BENGAL‚ TAJ WEST END Vivanta by TAJ Offer finest standard of hospitality & service Most of Taj’s oldest and most prestigious hotels have been retained under this brand. The Taj Luxury Hotels offer lavish accommodation‚ gourmet specialty restaurants and bars‚ fitness
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of the scope of the study are also explained. 1.1 Background of study. Hotel industry is all forms of business relating to provision of accommodation in the lodging‚ food and drinks and various types of other services that are interconnected and form intended for the public services‚ both of which use the lodging facilities or who simply use the services or the production of certain services of the Hotel. As such Hotel mean commercial establishment providing lodging to travelers‚ tourist and sometimes
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