the employees in the BPO industry are youngsters who lie in the age group of 20-35 years. Many of them used to be in college or graduate pass outs that use to join a BPO for part time earning and to cover their sundry expenses. These people generally are apathetic about the company’s culture and often create nuisances which disrupt the very decorum of the company. Some of the key outcomes of this behaviour are: Misuse of freedom and indiscipline: The trend set by most BPO comprise of a professional
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COMPETITIVIDAD EMPRESARIAL Y DESARROLLO REGIONAL “CLÚSTER DE TERCERIZACIÓN DE PROCESOS \ INTRODUCCIÓN La tercerización de procesos es uno de los ocho sectores definidos por el Ministerio de Comercio‚ Industria y Turismo como de Clase Mundial‚ siendo una fuente para el crecimiento de las exportaciones y la generación de empleo‚ es por esto‚ que quisimos centrar nuestro estudio en la Tercerización de Procesos en Colombia‚ en las tres actividades descritas a continuación: Servicios de contacto
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OVER VIEW OF BPO 1 2. BPO TERMINOLOGY 11 3. ORGANIZATION STRUCTURE OF BPO INDUSTRY 14 4. RATIO OF MANPOWER IN BPO INDUSTRIES 15 5. COMPETENCIES REQUIRED FOR DIFFERENT DEPARTMENT 24 6. CAREER PLANNING / GROWTH OF BPO 25 7. PERFORMANCE MANAGEMENT SYSTEM OF BPO 34 8. SUCCESSION PLANNING OF BPO INDUSTRY 46 9. REWARDS AND RECOGNITION IN BPO INDUSTRY 50 10. CHALLENGES FOR HR IN BPO INDUSTRY 64 11. CONCLUSION 74 1. OVER VIEW OF BPO The concept
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A STUDY ON PROBLEM AND READDRESSAL OF INDIAN BPO INDUSTRY . INTRODUCTION CONCEPTUAL FRAMEWORK: Business Process Outsourcing is the strategic use of outside resources to perform activities traditionally handled by internal staff and resources‚ none of which are core to the functioning of the company. It is a strategy by which an organization contracts routine functions to service providers who specialize in such functions. Thus the service provider is not only responsible for the execution
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profitability. Cloud Integration into Volvo’s Network The ability to collectively harness the wealth of data being mined was invaluable. Volvo Collects a large amount of wealth from its cars on a daily basis and this data is invaluable in making the cars less prone to accidents. Volvo’s promise of making sure that there will be no accidents in a Volvo car by 2020 is one insight into how this data is being analyzed and used. All this information is then transferred via cloud to its Volvo Data
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Nov. 2011 Intellectual Property of the Centre for Outsourcing Research and Education (CORE). May be used with permission of CORE. Agenda – Service Levels for BPO Preliminary Matters Use of Weighting Factors Use of Severity Levels Use of the Balanced Scorecard CORE: Nov. 2011 Service Level Agreements 2 Preliminary Matters for All BPOs Precisely define the services to be provided (the “Services”) Since not practical to measure performance for all Services‚ carefully identify which of the Services
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Semantic Interoperability in the d-learning in the era of Cloud Computing: Simplicity or Complexity Introduction During recent years there has been an expansion of information system covering the same domain. These systems need more and more to communicate‚ collaborate and exchange content with each other to achieve common goals. Many domains know this revolution‚ including the learning. Learning systems have a rich and varied content must be accessible‚ sharable‚ and exchangeable while keeping
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Case Study 3.4 - Salesforce.Com: Cloud Services Go Mainstream 1. How does Salesforce.com use cloud computing? Salesforce.com provides customer relationship management and other software applications using the software-as-a-service business model over the Internet. Cloud computing‚ also known as on-demand computing‚ eliminates the need for a business to make large up-front hardware and software investments and reduces the time to implement new programs. Subscribers to Salesforce.com don’t
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Mobile Computing and Mobile Workforce for Lufthansa: A Case Study Submitted by: Suneel Shah‚ & 1. Are many of the Lufthansa’s challenges identified in the case similar to those being experienced by other businesses in today’s global economy? Explain and provide some examples. 2. What other tangible and intangible benefits‚ beyond those identified by Lufthansa‚ might a mobile workforce enjoy as a result of deploying mobile technologies? Explain. 3. Lufthansa was clearly taking a big
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BPO Industry in India – A Report Posted on January 10‚ 2013 Written by Webmaster Leave a Comment India is one of the most favored destinations for BPO services because of the quality rendered among other factors. The BPO industry is the fastest growing segment of the ITES sector in the country. There are a few factors like economic advantage‚ economy of scale‚ superior competency which makes the BPO industry more viable when compared to other outsourcing countries. The BPO sector which took root
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