Synopsis BPO‚ Inc. is a professional service organization that offers clients a range of services from risk management and insurance to management consulting. The company has grown and profited from the developing trend in the 90’s and 2000’s of companies outsourcing business processes‚ such as human resources and claims processing. Presently‚ BPO has launched a six sigma initiative to identify areas for process improvement and financial savings in the Human Resource Outsourcing department. Concurrently
Premium Strategic management Business process outsourcing Management
OVER VIEW OF BPO 1 2. BPO TERMINOLOGY 11 3. ORGANIZATION STRUCTURE OF BPO INDUSTRY 14 4. RATIO OF MANPOWER IN BPO INDUSTRIES 15 5. COMPETENCIES REQUIRED FOR DIFFERENT DEPARTMENT 24 6. CAREER PLANNING / GROWTH OF BPO 25 7. PERFORMANCE MANAGEMENT SYSTEM OF BPO 34 8. SUCCESSION PLANNING OF BPO INDUSTRY 46 9. REWARDS AND RECOGNITION IN BPO INDUSTRY 50 10. CHALLENGES FOR HR IN BPO INDUSTRY 64 11. CONCLUSION 74 1. OVER VIEW OF BPO The concept
Premium Business process outsourcing Outsourcing
Nov. 2011 Intellectual Property of the Centre for Outsourcing Research and Education (CORE). May be used with permission of CORE. Agenda – Service Levels for BPO Preliminary Matters Use of Weighting Factors Use of Severity Levels Use of the Balanced Scorecard CORE: Nov. 2011 Service Level Agreements 2 Preliminary Matters for All BPOs Precisely define the services to be provided (the “Services”) Since not practical to measure performance for all Services‚ carefully identify which of the Services
Premium Balanced scorecard Service level agreement
|school of technology and management | |An investigation into the impact of cloud computing on educational institution in UK: AN EMPIRICAL STUDY | |DISSERTATION PROPOSAL | |(MSC in Information Technology)
Premium Cloud computing
BPO Industry in India – A Report Posted on January 10‚ 2013 Written by Webmaster Leave a Comment India is one of the most favored destinations for BPO services because of the quality rendered among other factors. The BPO industry is the fastest growing segment of the ITES sector in the country. There are a few factors like economic advantage‚ economy of scale‚ superior competency which makes the BPO industry more viable when compared to other outsourcing countries. The BPO sector which took root
Premium Business process outsourcing Business process
BPO – BANE OR BOON? Several MNCS are increasingly unbundling or vertical disintegrating their activities. Put in simple language‚ they have begun outsourcing (also called business process outsourcing) activities formerly performed in-house and concentrating their energies on a few functions. Outsourcing involves withdrawing from certain stages/ activities and relaying on outside vendors to supply the needed products‚ support services‚ or functional activities. Take infosys‚ its 250 engineers
Premium Outsourcing Business process outsourcing
1. How has the global economic downturn‚ discussed in the opening profile and throughout this chapter‚ impacted jobs outsourcing in the BPO industry? Since the mid-1990s Business process outsourcing (BPO) firms have been one of the largest job creators in India. Key factors why India became so popular concerning outsourcing are the educated‚ young and english speaking population‚ high-end telecom‚ a good infrastructure‚ strong quality orientation within the industry and India‘s location on the
Premium Business process outsourcing Outsourcing Globalization
SWOT analysis of Dell This is a Dell SWOT analysis for 2013. The original analysis can be found at Dell SWOT analysis. For more information on how to do SWOT analysis‚ please refer to our article. Company background Name Dell Inc. Industries served Computer hardware‚ Computer software‚ IT consulting‚ IT services Geographic areas served Worldwide Headquarters U.S. Current CEO Michael Dell Revenue $ 63.07 billion (2012) Profit $ 3.49 billion (2012) Employees 110‚000 Main Competitors
Premium Netbook Personal computer Profit margin
Talent management – sandeep v- IMT NAGPUR. www.Coolavenues.com/know/hr/sandeep.php3 Infosys‚ Wipro‚ Satyam‚ HCL Technologies and i-Flex Solutions. These are some of the companies‚ which have the highest revenue growth rates year after year. Few of them also have revenues exceeding $1 bn. They provide great work environment to their people. Good salary‚ perks‚ overseas assignments‚ challenging and highly competitive work environment and a great future - these are some of the pluses associated with
Premium Business process outsourcing Outsourcing Business process
gave a new scope of business and many independent companies are emerging and offering its specialized services to firms who are outsourcing their jobs. BPO IN INDIA Nasscom-McKinsey report advocated the “India offshore model”‚ which very much signifies the role India is playing in this business. Indian business process outsourcing (BPO) and call centre companies- or –ITES – are coming of age. Even as a debate rages in the US on the pros and cons of outsourcing‚ a “new supply chain of expertise”
Premium Outsourcing Business process outsourcing