“A STUDY OF BPO INDUSTRY WITH REFERENCE TO EMPLOYEE ATTRITION AND RETENTION” Introduction The study deals with attrition issue in BPO‚ the reasons of attrition and retention strategies for the same. Experts point out that continued high growth in an industry can be an issue because it strains systems and governance processes that needs time to mature and to be institutionalized. The IT enabled services (ITES) and Business Process Outsourcing (BPO) constitute the fastest growing industry
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Diamonds: The Unexplored World Who discovered the Diamonds? Ever wondered about this wonder stone? Well as per oldest records‚ Alexander the Great is said to have discovered the diamonds for the first time in India and shipped these to Europe. These were also spotted by Alluvial gold miners in Brazil in 1725 and in 1859 in South Africa and in 1869 mining of the hard rock sources of diamonds started at Kimberley. Diamonds in Australia were recorded in the Bathurst area‚ New South Wales in 1851. We
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PORTER Analysis Competitive rivalry: In United States as in Sweden‚ we can observe there are some companies operating in the furniture industry and there are many on the market retailers like Home Depot‚ Wal-Mart‚ Costco‚ Euromarket‚ etc... The import of products from China for all these companies allows them to sell at low cost. These elements therefore tell us that the furniture industry is very competitive. There is an analysis of the rivalry of IKEA in this sector: IKEA works in a highly
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Background/history What is a conflict diamond? Diamonds from peace countries which are most likely third world countries‚ are controlled by the government. Its industry monitors the imports to avoid conflict diamonds to be imported to their country (Natural Resources Canada: The Canadian Diamond Industry). Diamonds that are imported from conflict countries are called blood diamond or conflict diamonds because they are retrieved from war zone and traded in the black market to fund rebel fighters
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Porters 5 forces Pestle? Business plan The unexpected Incongruities‚ Process needs‚ Industry structure‚ Demographics Changes in perception‚ New knowledge Idea‚ Invention‚ Innovation‚ Diffusion Companies own assets Physical Intangible Human In the past Competitive advantage came from physical assets such as property/land/Financial clout Still important (anyone fancy taking on Apple?) but Intellectual property (patents) and key process management (we know how to do this) i.e. what we
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PORTERS FIVE FORCE MODEL Porter’s Five force model includes 4 forces: * Potential Entrants(Threat Of Mobility) * Buyers(Buyer Power) * Substitutes(Threat Of Substitutes) * Suppliers(Supplier Power) * Industry Rivalry Application on the Telecom Industry: The forces that affect the Telecom Industry:- INDUSTRY RIVALRY: The above shows the different market share of the different firms such as Airtel which holds 28% of the total share being the highest ‚ Vodaphone
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Vijf Krachtenmodel van Porter Kracht van de afnemer De collectie van de outletwinkels van Ralph Lauren is afkomstig van de normale volprijs winkels en uit de fabriek (Polo Ralph Lauren Corp. Annual Report‚ 2009). De overproductie wordt doorgestuurd naar de outletwinkels‚ waardoor zij in staat zijn te bestaan. Dit betekent dat de klanten geen inspraak hebben op de aanwezige collectie in de outletwinkels. Ook heeft de klant geen inspraak op de prijs. Ralph Lauren heeft als streven het leveren van
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Should it focus on identifying a microcosm of the industry or serve the entire market? According to Michael C. Porter‚ the porter’s three (3) generic strategies are very important strategies‚ which can be applied to products and services in any industry or organization regardless of its size. The Three Porter’s Generic Strategies In order to gain competitive advantage‚ Michael Porter developed three generic strategies that a company could use; The Cost Leadership Strategy‚ The Differentiation Strategy
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In General Motor (GM) in relations with their external environment‚ there are many elements in which (GM) as a company will have no control over when conducting it business. In the “Five Forces Model” ‚ Michael Porter provide an suggestion and analysis regarding the forces which companies like (GM) will have no control over such as: 1. Who their immediate rivals will be‚ 2. Who the potential entrants are‚ 3. their customers‚ 4. suppliers and 5. Substitute products that will be purchased over (GM)
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Africa‚ to polishers in India‚ to retailers in the West‚ follow a diamond’s global path to market. Below: 1. The search for diamonds is not exactly easy. Many miners and diamond diggers in sub-Saharan Africa travel great distances to find work and submit to gruelingly long hours for low wages – or sometimes no wages – in substandard conditions. The informal mining industry is where workers tend to be most exploited. In the Wild West atmosphere of many informal diamond mines‚ the quest for the
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